Training & Development

Career Training Opportunities from Eveready Service Experts Heating & Air Conditioning in RichmondCareer Training Opportunities from Eveready Service Experts Heating & Air Conditioning in Richmond

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week course focused on technical and sales to better equip the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) different sales programs provided for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians is comprised of:

  • Furnace and air conditioning tune-up procedural training biannually
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ biannually
  • Continuous NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in further training through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better offer a complete education to our technical personnel.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and structure for managing a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling over a one (1) day program. In this program we cover HVAC basics, what makes people invest, calling techniques, scripts, customer purchase indicators, and mastering customer complaints.

Dispatcher

  • No formal training offered. Ongoing training conducted by the General Manager and applicable staff at the center.

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes each year.
    • Two week course focused on technical and sales to better equip the RSC for success in their area.
  • Two (2) Commercial Account Manager classes each year.
    • Two week course focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) different sales programs provided for General Managers semiannually, totaling 4 ½ training days, focusing on sales culture and daily sales management.

Technical Training
The technical training for technicians is comprised of:

  • Furnace and air conditioning tune-up procedural training biannually
  • Carbon monoxide and heat exchanger inspection in the fall
  • Technical communication and ‘build-a-tech’ biannually
  • Continuous NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in further training through the roll out of a Learning Management System, to drive assigned and ad hoc programs to better offer a complete education to our technical personnel.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, tools, and structure for managing a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling over a one (1) day program. In this program we cover HVAC basics, what makes people invest, calling techniques, scripts, customer purchase indicators, and mastering customer complaints.

Dispatcher

  • No formal training offered. Ongoing training conducted by the General Manager and applicable staff at the center.
Eveready Service Experts Heating & Air Conditioning
1607 Rhoadmiller Street, Suite A
Richmond, Virginia 23220

Phone: 804-548-4480
Email: eveready@serviceexperts.com
2705062994