Commonly Available Job Positions at Eveready Service Experts Heating & Air Conditioning in Richmond Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, drives sales, and provides direction to all personnel and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician communicates with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and confirm complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also conducts installation and service on inside air products and equipment, as well, and has the ability to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer questions, concerns, and billing inquiries with the highest degree of respect and professionalism to resolve customer complaints with a single-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, abiding by company radio and pager policies, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The person in the role also interacts with the customer to verify the customer is notified of scheduled appointments, respond to inquiries, and to help resolve issues. The Dispatcher effectively plans and routes the most appropriate technicians using established company processes.