How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you have probably heard about the recent outages and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For additional information, please visit their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later may be having problems, including becoming unresponsive, not effectively charging the battery, or turning off completely. Nest says to try recharging and restarting your thermostat to resolve the issue and get it up and working again.

Symptoms of this problem include the following:
  • the thermostat being offline in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

IMPORTANT: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After around 10 minutes of charging, unhook the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the Nest. Once it has completely restarted, plug it back in to finish charging. After an hour of charging, detach the Nest Thermostat and reconnect it to its base.

You should be ready to rock and this point, but again, for more detailed instructions and information, please see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Eveready Service Experts Heating & Air Conditioning put in your Nest Thermostat, please give us a call at 804-548-4480 or schedule an appointment online. If your Nest Thermostat was not installed by Eveready Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this incident worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is actually saving money for you every day. When set it up appropriately, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.
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