When your air conditioner malfunctions on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many homeowners start their search for an AC repair company on the web. While you’re there, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when searching for an AC repair company. Learn which companies the people closest to you have worked with for HVAC repair in the past and whether they had a good experience. This firsthand advice and the opportunity to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may be the best in the business, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for going to calls at properties outside their normal service area. Inquire if your ZIP Code is included in the company’s service area. If not, find out if they’re able to come to you for an extra fee. Carefully weigh your local companies before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most undesirable times. Choosing a company that offers emergency services is essential if you need prompt, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s dedication to quality and professionalism. Look for an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of providing quality service very likely has the experience needed to handle complex HVAC breakdowns. Find out how many years the company has been in existence. Then, ask a technician whether they have previously encountered the problem you need addressed. Such experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any company. The HVAC repair company you select should be responsive, attentive and able to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting numerous quotes helps you identify a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most reputable companies provide thorough and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and give warranties for your assurance. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be challenging. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Richmond.