Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a wonderful man named Jimmy from the Raleigh metro who told Service Experts about a very exciting project he was working on for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She is dependent on a wheelchair to get around and her house was not wheelchair accessible, mostly because of the size of the wheelchair. When Jimmy realized the situation, he considered remodeling the Tracy family’s home to make it fully wheel-chair accessible. But because of the age of the home, it was going to be a bigger job than he initially planned. Not yet defeated, Jimmy thought about turning the Tracy family’s carport into a wheelchair accessible apartment, which would come complete with Kyla’s own bathroom, playroom, bedroom, and dining area.

Excited, Jimmy began contacting local contractors, including building supply companies, plumbers, and electricians and all of them said they would be thrilled to help and give their services and supplies. He contacted Service Experts of Raleigh for the heating and AC part of Kyla’s new apartment. A couple of Service Experts employees went to Kyla’s home to find out more about the project and were in awe of how smart and kind Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and AC equipment for Kyla’s new apartment, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to present Kyla’s family a bill that said:

“We are honored to present you with a complete heating and cooling system at no charge as long as we can all get hugs.”

The employees at Service Experts of Raleigh were overwhelmed to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. The Tracy family is fundraising to purchase a wheel-chair friendly vehicle to better transport Kyla and her family. To read more or to donate to Kyla’s van, please visit their GoFundMe account.

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