What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Eveready Service Experts , you will handle the trip charge and a diagnostic fee independently. Some companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we feel we can provide you with greater value by separating the two.

What's a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to stop by your home. Sometimes called a service call fee, this charge is the initial rate for bringing our technicians, equipment and expertise to your doorstep. If you'd like to cut out the trip charges in the future, you can explore signing up for one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee covers the services necessary to locate the source of a problem. In plumbing, this may consist of scoping. During HVAC repairs, it might involve inspecting the inside of your unit. If you prefer to use Eveready Service Experts for your repairs, the diagnostic fee will be rolled into the repair bill. But bear in mind, you are charged for the diagnostic services alone if you don't.

What Is the Difference Between a Trip Fee and a Diagnostic Fee

Generally speaking, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work involved in evaluating the issue and working up a plan for repairs. If you are paying for repairs, you shouldn't notice the diagnostic fee since it will be included with the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Some other plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. Rather than charging you for two services at once, we opt for two separate fees. This enables us to price our services in the fairest achievable manner.

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