What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioner needs repair at your Richmond home and you have no idea what to expect. It’s daunting enough to let an air conditioner repair technician into your home, but then to not know what exactly they’re going to do could add a whole other level of concern. Not to worry! Eveready Service Experts Heating & Air Conditioning is here to fill you in on the standard air conditioner repair process so you’ll be informed when an expert AC service technician needs to visit your home.

It Starts Simple

When the service tech arrives, the first thing they should do is ask to see the thermostat. It might sound silly, but they need to check it to verify that it’s not just a thermostat settings issue. The service tech will confirm the thermostat is flipped to cool and then decrease the temperature to see if that will trigger the AC. A flawed or improperly connected wire could be all that’s keeping you from a comfortable home.

If there is still an issue, the technician may request to see your circuit breaker box. They will probably switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The technician will then likely request to see the air conditioner. Same as a doctor, the technician will commence their trial and error testing process. There are many variables that could be the culprit of an A/C system that isn’t running properly, and it’s up the technician to inspect all the possible sources starting from the most normal issues to the least. This process could take anywhere from five minutes to an hour, possibly longer.

During the AC diagnosis, they will likely check the air filter to verify it’s not blocked or needs to be replaced. They will examine the AC refrigerant levels, confirm the air condenser fan is rotating properly, make sure that the size of your air conditioner is appropriate for the size of your house, and inspect the safety controls, wiring, and electronics.

Have answers, will fix

Once the air conditioner technician has determined the problem, he should explain all your choices to you. The conversation will typically start with the technician explaining what the issue is, what part (if any) died, how or why it went out, and what that part does for your air conditioning system.

The repairman will then go into your options, which will entail replacing the part and correcting the problem, but could also include upgrading parts of the AC system, the air conditioner itself, or your complete HVAC system. In some cases, it may make more sense to purchase a whole new heating and AC system, specifically if the AC is past its prime, or susceptible to breaking down again and end up costing you more for AC repairs in the end. The service tech will go over how much time, effort, and cost it will take to fix the problem.

The technician might now explain what could have prevented the trouble or part failure and how to keep a future issue. This usually includes seasonal maintenance, which not only helps prevent an AC breakdown, but in most situations also keeps your AC system’s warranty valid. Most expert AC repair companies will offer an annual service plan so you don’t have to worry about making future AC tune-up appointments for your home.

At the end, they will explain the process for repairing the failed part or fixing the trouble. If you decide that AC repair is better for you than buying an upgraded A/C system, the service tech will order any parts needed and set up your next appointment to fix your air conditioner. Or, if the part needed is already obtainable on their vehicle, they will move forward with the air conditioning repair work with your go-ahead.

Remember that throughout Richmond your system is in good hands with Eveready Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel confident with the technicians we send into your home. If you ever think of any questions about your A/C system or what to expect with your AC repair, give us a call day or night at 804-548-4480 and we’ll be happy to explain the process.

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