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Frequently Asked Questions

• My hot water heater is running out too fast. Why?

  If you notice the water heater’s supply of hot water isn’t lasting long, it could be a problem with your tank water heater. The heating element will sometimes accumulate too much grime and mineral buildup.

• Why is my toilet running?

  A toilet that won’t stop running could be dealing with several different problems, including a broken flapper seal, flush valve or flapper chain. In some cases it’s the handle itself that’s causing the problem. A running toilet wastes a lot of water, so it’s important to call Expert plumbers promptly at 804-548-4480.

• Why isn’t my dishwasher draining?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to allow warmer air to circulate around the plumbing. Make sure any dangerous chemicals in these cabinets are out of the reach of children.

  Let the cold water drip from faucets most at risk of freezing up. Running water through the pipe—even at a trickle—helps stop ice from forming and freezing.

  Try not to change the thermostat and keep your home at a minimum of 50 degrees, even in situations where you’re out of the house.

  Explore the full guide for dealing with frozen pipes.

• What should I do if my garbage disposal smells?

  Break down food scraps right away with cold water and leave the disposal on for about 30 seconds to ensure everything is broken down. Everyone should also stop putting coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they may restrict drainage and cause damage and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s in essence a service fee for the technician’s professional evaluation to find what went wrong.

  It’s like a visit to the doctor’s office. They have to perform a thorough checkup to learn more about what’s wrong before suggesting treatment. Just the same, your HVAC professional has to diagnose your system to decide on the needed repairs or maintenance.