Eveready Service Experts Heating & Air Conditioning Reviews

"The tech arrived on time and seemed very knowledgeable"

"Fast service."

"Travis is very thorough and keeps my equipment in tip top shape"

"He told me what was wrong with the united."

"Not a 10 because the technician did not arrive with the correctly sized filter. Since the system was installed by Eveready this spring, that information should have been available."

"He was courteous, polite, understanding, easy to talk to, on time."

"Travis is Wonderful"

"I requested Travis because he has been providing us service for many years. He knows our equipment, is up to date and very thorough. I needed instruction on how to use our thermostat and he informed me in a clear very understandable manner. I value his service a lot. Thank you!"

"We install a new unit upstairs summer before last and the noise was very loud when it was running. Several service techs and the installers said nothing could be done. The last one said we needed to have new ducts installed to fix the noise but Steven the trainer looked up the specs on his phone and saw the cfms were too high, reduced them from 1. something to .56 and the unit sounds normal. They also said the baffle was loose and staying closed and they fixed that. None else had the knowledge to do this correctly. I feel the tech doing the maintenance are not knowledgable or dont try. They do all have the knowledge to recommend then UV light for biological growth. I believed I had chosen the wrong unit or the wrong company to recommend the proper unit. All entering the house commented on the sound and the company got bad advertisement. Thus I am very satisfied with the current service visit and hope when the weather changes, it will perform well with temperature control after the change. I wish it had occurred earlier when we asked. Also I tried twice to do the survey on line but when I submitted it, it just gave me an error.. not sure if this one from the email will"

"The technician was very honest about the ability to install a ductless hvac system, given the nature of our roofline."

"TRAVSI IS A GOOD MECHANIC AND KNOWS HIS STUFF"

"The air filter cost triple what Amazon has it for"

"On time and professional"

"excellent service and very professional."

"the tech was very knowledgeable."

"Had the problem resolved in short order"

"Technician arrived on time, with all equipment needed to do the work; he was courteous and identified himself. He explained what he needed to do inside and what he needed to do outside. After the work was done, I asked about Plumbing service and he stated ESE did offer plumbing services and to call into the office to schedule an inspection. He provided me with the correct paperwork and cleaned up after himself. Technicians and service such as these are why I selected ESE."

"They put things back where they found them. Let me know where they were working and what they were doing. Cautioned me when they finished that because the heatpump was 10 years old it could need to be replaced before very long. Cautioned but not a warning or threat."

"Cory was efficient and friendly"

"The technician didn't try to sell me parts that I didn't need and was very informative on what he was doing to check the problem I experienced."

"I"m sorry I don't remember our technician's name. He was very professional, knowledgeable and helpful even though he couldn't repair our HVAC because the problem was electrical. He explained what the issue was and what the possible causes were - the most common cause to the least common. He was excellent."

"Neat workmanship, equipment works well."

"Service personnel were punctual, courteous and explained in detail there findings."

"Technician was very professional and answered all our questions concerning the service."

"Jonathan was so much better than the unsatisfactory tech visit the last time. He restored my confidence in everready"

"Came not only on time but almost an hour earlier than scheduled. Performed his job well and quietly."

"Excellent service re:AC unit !!"

"My Technicians were Great & Informative ~ Now I have a better understanding of my system thanks to them ..."

"Chris was extremely polite, professional and focused on the job and repair at hand, and my understanding of such."

"He was pleasant, put the overalls on his shoes"

"Eveready has always been a professional company that I enjoy working with concerning work on my furnace."

"The technician was excellent. Would have given a 10,but the office screwed up what I needed service on."

"Did not do what was asked"

"On time, professional, and familiar with my system as they had been here previously on a general maintenance service."

"because i belive he did his job."

"I believe the technician did not due a thorough evaluation of my system before diagnosing my problem."

"I was able to schedule one visit to do the annual visit for both of my units."

"Technicians were right on time and did an excellent job."

"Technician very polite and knew his job well"

"Kyle is the bet service tech I've ever had at my house."

"efficient and considerate"

"Very nice guy and answered questions about ac"

"Brad was very friendly and knowledgeable. He answered all of my questions."

"He explained what he was doing while he was here"

"Ontime and knowledge of equipment."

"Great service."

"Thank you to your whole team: Dennis, Juan, Stephen and crew"

"The tech was very thorough and diagnosed the unit quickly. He was able to tell me what was wrong and what needed to be done to repair the unit"

"Went the extra mile"

"Prompt and professional response to my needed repairs. They were here in less than an hour after I called with my emergency."

"Tech was prompt, courteous and professional. He quickly identified the problem and explained it well."

"Technicians were efficient, friendly and completed the job to my satisfaction."

"Was timely and compleated all work in one visit."

"Great employee representatives and service and extremely responsive to our needs!"

"he was late due to unavoidable circumstances, but did the work quickly and efficiently and gave me detailed explanations and answers to my questions"

"Polite, efficient, did their work to their best."

"Austin address my concerns he answer my questions and provided me with information on my Air Conditioner."

"Extremely courteous and professional servicemen."

"Work was performed in a timely manner- the technicians were very friendly and courteous"

"Because i was"

"Darwin was on time, knowledgeable, courteous and professional."

"Well first off....the technician informed me that it will cost 1900....then decided because of the type of equipment it would cost more, around 4000 because he just recently installed the same type that was needed a few weeks ago for 3800. Mind you its the same tank he was in front of when he originally stated 1900. Once he wrote up the ticket it came to 4300 and said there was a discount within and it couldve been much higher as if he was giving me a break. Very dissatisfied."

"They answered any questions that I had. Also, they suggested that I pay for the yearly maintenance agreement for multiple units."

"He was kind, but not as efficient as normal."

"Technician was very courteous and professional. Showed up on time though it was very close to the end of the appointment period."

"He was extremely thorough!"

"Quickly came and fixed problem"

"I sent an email inquiring about having a newer dryer vent installed...on the phone was told "we don't do dryer vents", but an appt. was booked for me online...technician showed up and quoted 475.00 for installing a new dryer vent (tubing)...had to pay 83.00 for a service call...seems kinda steep...everyone is very nice to interact with, though..."

"The field supervisor who came to supervise Darwin told me he was going to call to find out the date when my UV light was installed. He forgot to do so and left without telling me he was leaving. Darwin couldnt tell me when it was installed either. But both of them were advising me to replace it. Really?? This was the first time one of your technicians didnt coil back up the hose, but left it spread across the yard instead."

"I don't know their names, but I give them the highest rating. They were kind, respectful and knowledgable. They fixed the problem which hadn't been fixed in June. thank you!"

"Didn't do the same complete evaluation that has always been done in the past. Never completely removed the panels from heat pump od furnace. Removed a few screws, stuck his hand in and said alls fine."

"Because he was very kind, and took care of us."

"Elijah, quickly analyzed the problem and proposed a solution which he then completed quickly."

"Arrived later than 2-hr time frame"

"Kyle was friendly, helpful, and didn't try to sell me a bunch of services I didn't need like my last technician (6 months ago) did."

"Austin was really nice and professional"

"Did a good job and was very courteous"

"I can only speak in superlatives regarding the sales rep and two technicians that installed the system. They all are fine representative of the company. The techs were prompt and courteous. They worked efficiently as a team. The area was spotless when they were done. All three explained function and operation of the system they felt were important for me to know. They answered all questions I (and my wife) had in a clear, understandable manner. Just outstanding!"

"they fixed the problem"

"Elijah was excellant. He explained what he was doing and why."

"Justin was very polite, extremely knowledgeable and communicated well."

"Came over weekend to diagnose the problem Ordered part because of rain could not fix on Tuesday came early wed and fixed before I went out of town"

"tech was on time"

"Clay was very neat, thorough, knowledgeable, and willing to answer my questions."

"Cory, was excellent with his knowledge of taking care of our problems. He answered every question I had and was definitely a people person!"

"Very professional and thorough. Put his shoe covers on immediately"

"The technician was courteous and did the job well"

"Tech arrived right on time."

"Maintenance work was performed quickly and efficiently."

"Tech showed up when scheduled, completed interior service and planned to return to service exterior components (it was pouring rain). Timely and efficient."

"Immediate response, gave great information,fixed problem,"

"The techs were pleasant to deal with and very efficient"

"Very pleasant in showing me how to change the filter, only wish he could have changed it for me as I am elderly."

"Fixed my AC, cheaply, when JRAC was gonna sell me a whole new unit"

"Technician could not solve the problem. Said he would get back to us but never did."

"I find your Technicians to be very professional."

"Your service person apparently checked on all of the components that might cause a problem."

"Apparently he spent enough time to check out the various parts of the system."

"Completed the task efficiently; was polite and professional."

"Technician had to return. But he did so quickly, explained the problem and apologized."

"Kyle was very professional and appeared to a thorough job."

"They didn't secure the door to the filter on the inside unit. Said at first it was an air flow issue, but discovered the previous tec didn't tighten the freon tube and needed to replace several pounds of that. It ran for weeks without shutting off. It was never satisfied. I hate to see my electric bill."

"Travis was knowledgable and thorough. He was able to answer all my questions and concerns."

"The part that was to fix my problem was defective and now I have to wait another day for the repair - and it's vey hot !!!"

"Technician was very punctual, polite and courteous, wery knowledgeable on equipment, and had excellent ideas to improve longevity of equipment. Highly recommend this technician."

"Juan was very thorough and spent time both inside and outside. I was pleased that he took his time and made sure everything was working."

"Technician was courteous. Took time to explain in detail the maintenance procedure and results."

"Clay was very conscientious. He answered all my questions and was thorough."

"Technician was polite and knowledgeable."

"Brandon arrived on time and was extremely courteous and knowledgeable. He diagnosed the problem with our tankless water heater within 15 minutes and promptly started the repair. Another company spent hours at my house unable to determine the problem. Brandon's knowledge and efficiency were so appreciated! We will definitely call him for future problems!"

"Technician was very good. But was one hour late. It would be very helpful if Manger would notify customers that the technician will be late. Last month I had to call to find out where my technician was. And this service late again. Not professional for a company when the customer have to call to see why they are late"

"The tech was super polite and knowledgable. My bad review in no way reflects upon him. The prices are absolutely ****ing atrocious. You only do installs on your own equipment and I got quoted 17k for a four minisplit installation. Other quotes I got for the same thing were all in the 5k range. Ridiculously overpriced."

"knows all the answers."

"Kyle was very thorough and polite."

"Kyle is very professional."

"Chris Reynolds was very conscientious, knowledgeable, pleasant, and thorough. He checked and cleaned all 4 units and cleaned the outside compressors so they look like new."

"One of the most polite technician I've met in a while"

"Knew what he was doing and explained everything. Have been with Eveready since 1977. This is my 3rd house in Richmond."

"Very nice technician and salesman. Seemed to do a thorough job."

"Timely and the technician explained how he was going to resolve a drainage issue prior to doing it."

"Juan was exceedingly courteous and very professional in the manner that he conducted his work at our home. He is truly an asset to your company."

"My first dealing with your company since we lost Mrs. Perkins (mom) in December. Brad saw the call/address come up. After servicing my parents home for years, he came with Roger to introduce him and walk him through dads home. They were both compassionate, so friendly and very knowledgeable! Were very thankful for the service youre providing."

"The technician did not put freon in the new a/c unit. I was hot for over 24 hours until a tech could come fix the problem."

"Joan is very professional, answered all my necessary questions. He did all his job very respectfully."

"The tech took a piece of duct off ac down unit and did not place it back correctly. Later in same day noticed it was very hot down stairs. I checked and found the piece blowing up against other parts of ductwork. An opening of approximately 8 by 24 was blowing directly into craw space. Had to buy a $13 roll of tape to secure it back. Was told Ducts had mold and would cost $1495 to remediate. Quote was more than twice other quote. And told probably didnt need it. Disappointed completely."

"Polite, efficient. Left property neat."

"The service technician was nice. Unfortunately, the scheduled time slot was noon to 2 pm. He arrived around 7 pm. I don't think it was his fault, I believe he was on call, but I had to call the office several times. At 5 pm they told me he was on his way. I called again at nearly 7 pm, 2 hours later. I think they forgot about me. I suggested that we reschedule to help lighten the load for the technicians that day but they said if I rescheduled I wouldn't be able to set up another appointment for another month. This is unacceptable. So I waited around for 7 hours total."

"Great but late"

"Everyone has been nothing less that excellent and very personable. Also very professional."

"Friendly, efficient, cleaned up after themselves."

"Eric was very personable and professional. Did a very thorough inspection of the house plumbing. We will always ask for him to be our plumber."

"TECHNICIAN ARRIVED IN THE CORRECT TIME FRAME, WAS VERY POLITE AND GOT THE JOB DONE IN A TIMELY MANNER"

"If the appointment hadn't gotten screwed up everything would have been great"

"Chris was very thorough and informative. I had forgotten where the 3rd damper was and he took the time to show me and explain how each one worked"

"Quick response, knowledgeable and only sold and fixed what was needed for now."

"On time and efficient"

"Gave a through and non- rushed check up. Very polite and considerate of my home. Gave me a brief instruction on how to take advantage of a feature on my inside controlshumidifier feather that I didnt know I had on the unit."

"Called to arrive earlier which was great for my schedule; Kyle was very knowledgable and polite. Felt very secure about having in my home and confident that he had done an outstanding job."

"Technical informed me about mold on coils, was punctual and professional in manner"

"Technician was efficient."

"Very informative and tips on saving investor costs and money"

"Told me what he was doing seemed very professional"

"customer service rep and technician was very pleasant and knowledgeable"

"The. Tech. Did what he had to do, he was courteous ,quiet and involoved in his work."

"Answered questions honestly, integrity was evident. Felt comfortable with his explanations of difficult problems,good presence and appearance."

"first technician did a poor job replumbing a drain that in reality did not need to be changed . he did so because he did not know where the filter was. he also did not clean outside units due to rain, but also did not arrange a return appt to do so"

"The tech was outstanding"

"He was able to diagnose the problem quickly and was able to fix it without too much to do."

"While the technicians were very friendly, they knocked their ladder into a door in my hallway, damaging the door and the door frame. I reported it to my sales consultant and have heard nothing. Additionally, here we are a week since it was installed and it's already not functioning properly."

"Polite, efficient,good detailed work, helped me to understand what he was doing, and cleaned everything up after."

"Excellent job."

"We told the technician we did not have very much money. He suggested we replace the motor which is all we could afford."

"Technician came on time and explained everything in great detail. Did not pressure me in any way."

"awareness of needs"

"Very polite"

"Technician altered my thermostat for his convenience during servicing, and left without returning it to my setting. It took me a while to notice, and then a few minutes ti put it back. Fortunately I have my preferred settings written down!"

"We're just happy to have the system operating properly. The problem had persisted for some time. There were no alerts showing up on my thermostat."

"Appointment was scheduled between 10 and noon. They arrived at 1 PM with out letting me know that he would be late. Service provided is good however a courtesy call was in order"

"It took Jeff to save my issue. Great guy. I wish that electrical problems could be solved by technicians and not only Jeff field supervisor."

"Jonathan was very professional and performed the service efficiently"

"Elijah provided outstanding service as usual"

"I need a clearer explanation about the repair versus getting a whole new system."

"The sales consultant was very courteous and informative, but the price even with a discount from Costco, was nowhere close to others."

"Very polite and friendly."

"The tune up was excellent but the technician did not have the filter to replace the old filter. I specifically scheduled a tune up and filter change. He was supposed to come back today, but never did."

"Kyle was very professional and extremely helpful with al the questions I had, probably too many, but I very much appreciate the care he took in answering them in a way I could understand, and in servicing the two very different HVAC systems we have for the house. We've been pleased with Everready's service, from the front-office staff, to the estimates, and the technicians who do such a great job every time."

"Very pleased with the knowledge of the Technicians and time it took to complete the work."

"Very satisfied with the service provided. Appt was scheduled from 8 -10 am, but tech did not arrive until 11:30."

"Jonathan was professional. He knew what he needed to do and seamed determine to do it right."

"Roger was able to identify an issue with our unit that has not been found previously. We have been having the same issue since the unit was installed, he found it, fixed it and the system is running better than ever."

"Extremely professional and courteous as well as knowledgeable technician and salesman."

"Thorough and courteous"

"Very professional. Told me what he was going to do, when he was going to do it and how long it would take and he did it."

"Technical aspects of job were fine, but job took WAY to long and the workmen left the work area untidy and trash all over the place."

"Dedicated to getting my system back up and running. Even in the rain. Explained issues simply and clearly."

"Jonathan was very friendly and helpful"

"Darwin was friendly and knowledgeable. Answered my questions."

"Quick and faucet is working great."

"technician was very nice and informed us what he was doing and what needed to be done in the future."

"Knowledge and customer service"

"Eric analyzed the problem fairly quickly and solved it. Excellent job ."

"Always dependable and knowledgeable service. I had a difficult situation at home when I scheduled, but Everyday was very accommodating for times that needed to be changed."

"Technician was personable and appeared to know what he was doing"

"Did the job in a very efficient manner"

"Darwin Vereen was the best service technition we have ever had in the 35 years we have owned this property."

"Roger took the time out to let me know what could be causing the problems I had with my A/C unit."

"Prompt, made sure things were returned to their proper condition."

"As always you try to oversell repairs, parts or new systems or the new one is pay monthly (ie. lease w/maintenance included) a new syetem"

"He reviewed information from a previous estimate and notified me of a discrepancy that was annotated on the invoice estimate."

"Took his time and listened to me."

"I was. Inform. That I was. Going to get a check up on my ac I dont know what they did. It the cb was not on and theT was I was. Told that is was going to get inspected. Did. Get that we payed to much for no answers. Or a ac vent cleaning Witch I was told I was going to get"

"Jonathan was very knowledgeable and even killed a hornets nest in the unit. I am impressed with the young man."

"The technician was friendly and did a good job. He answered any questions I had."

"Based on the service it appears he did his job."

"On time and completed work requested in cost effective manner."

"Jonathan was great"

"Great service"

"Elijah was prompt, courteous, friendly & professional."

"No written estimate provided. No idea what hvac unit would be used. I found the person a bit smug and I also noticed his pre-inspection missed things like width of the attic (to confirm the air handler would fit through the access), no checking the fuse panel, and didn't take notes while i was speaking to him."

"Completed fixing issue. Also gave useful information for our system. Fixed one other small item on the way out."

"Already submitted an excellent review ."

"The technicians are always on time, are thorough and courteous, and clean up afterwards."

"The service agent, Kyle, seemed very pleasant and competent. To be frank, I've lost confidence in Eveready's effort to provide honest service. In the last 20 years I've shelled out a fortune to repair and replace components of my HVAC system including ongoing service contracts (currently about $40/month). Now, I'm being told that I have to expend $595 to clean my duct work. I feel that I'm being taken to the cleaners."

"The tech was on-time, courteous and efficient."

"I was very happy with the service provided but the problem couldn't be fixed."

"I wanted 1 water valve replaced, but your plumber replaced 2 with the wrong size valve, making them useless."

"Technician was on time, polite, answered my questions & performed HVAC check up timely & efficiently"

"Elijah is always professional, he takes his time and explains everything! He cares about his customers. He's a joy to be around."

"fast response to setting appointment and completing work with the first call -- all same day with my call to office. Job completed in fast time and at very reasonable cost. Eric was professional and easy to work wirh."

"Technician was polite, capable, efficient."

"Excellent service timely arrival and a very kind and informative technician"

"Very personable and informative. Showed and described the issues he noted. ."

"Did great job."

"They were thorough and explained all of the results."

"Eric was very thorough and quick. We were very satisfied."

"He was on point. No questions about what was going on. Knew what to do."

"I had an emergency on a Saturday night. Tech called to inform me to turn the water off by the water heater and he'll have to come out Monday or Tuesday when the stores are open, because he may need parts. Call on Monday to find out when he was coming...No callback and no one showed up. Call M.A. Williams - they were wonderful.. and service call was only $49.00"

"The other technician that was responsible for the downstairs unit did not clean the filter. I havent checked the attic filter yet. The downstairs filter is so dirty you can barely see light through it."

"The technician that worked on our HVAC tune up did an excellent job as always, which is why I have worked with Everready (now service experts) going back decades. However, I was offended by the sales tactic of sending out someone to "inspect" my water pipes in my house at the same time, which was completely unrelated to tuning up. Additionally, the salesman tried to sell me on doing work in my crawl space, and service experts just put the unit in my crawl space a little over a year ago, so if there was an actual need it would have been proposed then. So I continue to value the HVAC services from Service Experts, but the much more aggressive sales efforts will lead me to question continuing to utilize the Company if it happens on future tune up visits."

"Clay was very thorough and knowledgeable. He assessed the situation and provided options to resolve the issues."

"On time, polite, knowledgeable and explained every thing"

"These service techs were not the knowledgeable techs that I am accustomed to working with from Eveready, and having been scheduled from 12-2, they arrived after 4 o'clock with no call to explain. It appeared they were more interested in selling me parts than servicing my systems. You replaced my entire duct system upstairs within the last six months, and in the fall, added a new filter system. They should have had access to that information, but they still questioned the age of my filter and noted possible mold growing within the system. If there is mold, why was that not addressed when the ductwork was replaced? Then, when they were checking the outside units, they told me I needed a new capacitor. That may be true, but by that time, I was feeling that all they had come to do was sell parts. I'm sorry, but this is not the quality of service that I know Eveready to provide."

"They were prompt and courteous."

"They were professional"

"The gentlemen were very professional in that they explained everything they were going to do."

"Timely curious and informative"

"He was on time, gracious and spent significant time checking on everything. He briefed me completed on his review and made the completion of his visit efficient. He was friendly and professional."

"The technician was prompt, gave good explanations and options for resolving problem."

"Quickly diagnosed and solved problem with toilet. Offered suggestions to avoid future problems."

"Your technicians were courteous, competent and professional."

"Service was professional."

"Travis has always been very reliable and knows his job well. We hope to always have him as our Service man."

"Clay was knowledgeable and explained everything to me. He double-checked info about parts and did not try to sell me anything I did not need."

"Still waiting on estimate that was promised on Monday. It is now Thursday"

"Roger is very thorough and knowledgeable. He wants to understand our system so as to be able to provide us with the best service possible."

"He did a very comprehensive job. and took time to explain what he did."

"Kyle was not sure why he came. Had no clear instructions of what to service."

"Courteous and friendly technician."

"Pricing was very high"

"Eric Mills is the best!! Very knowledgeable with plumbing!! Professional & friendly!! Love Service Experts!! Please consider Service Experts for your next plumbing & heating repairs. This is definitely a five star company!"

"Travis was courteous and professional."

"The plumber did not solve my problem. He was only interested in talking."

"Very professional, explained what he inspected and answered my questions"

"The service tech was very professional. He explained everything he did and told us what to expect next and what to look for."

"Elijah was prompt and effective. He was pleasant and made sure I understood what he was doing and was patient in answering my questions."

"Elijah was polite and helpful."

"Kyle was sent to me to service my recently installed expensive A/C system. When he arrived he was unsure what he was sent to do. Needless to say I was unimpressed, I asked him to leave. He returned with clarification from dispatch. I woke up this am with A/C running, the thermostat had been set to 68F, Kyle had never reset it before leaving. The house was COLD, AIR WAS CIRCULATING. I hope this young man develops a more professional approach, and a routine that doesn't leave customers freezing cold or boiling hot down the road."

"Technician very professional and explained what he did and what would be best for my unit. Changed filter housing and filter to make furnace perform better."

"As far as I know the humidifier coils have never been cleaned or changed. They should be serviced along woith the rest of the unit during the maintenance agreement."

"Answered all my questions and was thorough"

"My leaky faucet was repaired."

"Technician provided a thorough check of ac and made corrective recommendations."

"Took enough time to cover doing what was nessary."

"Tech thought about the problem and tested his theories to arrive at a logical conclusion. I've had 3 other techs out for same issue... he's the first to have a solution"

"Since this service on 2/1/19 I am still getting reminders on my phone to sched routine maint check-up.Please update your records"

"Travis, really took the time to figure out the problem and address it. Prayerfully for the final time."

"Excellent service. Elijah took his time and explained everything. He answered all of my questions. He was very knowledgeable and professional."

"The appointment was easy to schedule and the repair works."

"Very good service,with a good plan going forward."

"FYI: NANCY CLARK HAS PASSED AWAY AND IM LIVING HERE NOW. HER SON JAY IS EXECUTOR OF HER ESTATE AND I AM IN CHARGE OF HER MONEY."

"Friendly and courteous. Let me know about a new product for attics. Diagnosed the problem and fixed it right away."