Eveready Service Experts Reviews

"When I call they're always prompt and quick to respond."

"Professionalism clearly explains service needed to correct the problem."

"I've being to reach a service manager since June & as of this date I haven't been contacted."

"Very professional"

"The service provided is usually of very high quality."

"Very knowledgeable, very patient"

"Showed up on time, explained work to be done, showed old pipes where problem was, worked har, cleaned up after"

"Good service"

"Im very satisfied with my service from Everready but I seldom talk about those kinds of things with friends and I have no family living in the area."

"Good service and fair price"

"Great technician. Professional and answered all questions asked."

"I like the service plan.."

"This was the quickest, most efficient company I've ever used for my home! No more waiting days or weeks for a repair!"

"The techs are pleasant and seem knowledgeable. However, I think your pricing is high. I expect a warranty to cover ALL repairs considering I am paying an annual fee for maintenance."

"Advantage plan membership monthly price increased between initial sales presentation and final contract."

"Consistent good service."

"Been a customer for 20 years and have always had good support."

"On time,and did thorough job."

"Very professional and courteous. Extremely knowledge and willing to explain the issues and the solutions."

"Have had this service for many years and for the most part have had good service. The last several maintenance visits however left trash in the crawl space."

"When you have a heatpump serviced, you ecpect it to be done with expertise, efficiency, and respect for the interior, as well as exterior, of your home. Both Sam and Josh were informative with the service they provided and about the replacements they recommended and installed.All the while they were very personable, friendly, easy to deal with. We were delighted to have them for this service."

"Have been taking care of me for 20 years"

"Too lengthy to reply but unacceptable customer service: inadequate/incompetent maintenance under annual agreement, premature equipment failure, exorbitant estimate for repair, and failure to return my telephone calls for additional information/ explanation."

"Technician was on time and provided excellent service"

"Always get courteous, reliable and professional service."

"Quick, easy, and friendly"

"Courteous, delivers what you advertise, communicates, friendly service."

"Bryan did a great job and gave great explanations"

"On time, friendly, did the job"

"I don't think the money I pay accounts for my heating/air quality. When I agreed to the contract I was not informed of the potential for duct mold and now that there is some, I've been told I would need to pay an additional $600 or so to clean them."

"Been w the company for a lot of years and so far so good!"

"Professional and Courteous techs. Fast efficient service. Answered all questions I had. Brought me filters as they said they would."

"Very efficient service"

"We did not fix the leak. However today I now know the source is not the toilet but the shower drain and now more water is messing up the ceiling Need him back soon pls"

"Good explanation of service provided. Courteous and knowledgeable."

"Service was prompt and friendly."

"Technician did not call before appointment. Whilst I appreciate he came early, I need a call in order to get my dogs secured. He didn't change my filter which previous technicians have done. Also he didn't provide and documentation of what he checked and that the maintenance had been completed. Plus he lectured me on dog urine stating if my dogs continue to urinate on my unit it will need to be replaced. Here's the thing I have 2 female dogs and 1 male. The male dog never urinates on the unit. Dogs have habits same as humans and typically go in the same location. After he ran the water and walked around in the back yard he came in with debris and mud on his feet. I really got the sense he wasn't interested in being on this call. As much of a Hassel as this turned out to be, I'm seriously considering dropping the maintenance plan."

"Bryan was able to take care of everything except a quick follow up w/proper filter"

"The initial visit was great. Brad and Jeremy came out, answered our questions, came up with a plan, told us that R20 was approximately $240 per pound and we needed approximately 1.5 pounds but that the trip fee would be deducted from that cost, and sold us the $10/month service plan. We scheduled an appointment for Thursday evening, 8/18, between 4-6pm to have the R20 refrigerant filled and the coils of the inside unit cleaned. I took off work early to ensure that I would be home for the service. At 6:05 pm we had not heard from anyone so I called and Valerie apologized, put me on hold, made some calls, then finally got Joshua (who was already at home for the evening and who was NOT the assigned tech) to come out. Joshua came out at approximately 7pm, filled the refrigerant at a cost of $600 ($300 per pound for 2 pounds), but said he couldn't clean the coils and promised he would call back "first thing" on Friday, 8/19, to schedule the cleaning. On Wednesday 8/24 I finally spoke with Cheryl who said that they can only schedule coil cleaning between 2-4pm. This is a problem because it requires me to take MORE time off from work. I also spoke with Brad, the salesman on the initial call and asked about the fact that he had stated that the original trip fee would be deducted from the cost of the R20. Brad confirmed that and said he would get back to me after confirming the cost of the R20 and inquiring about refunding me the difference. As of today, 8/31, I have not heard anything about the refund or even a confirmation that the inquiry was made. At this point I believe we will be cancelling the service contract based on lack of communication from the company and multiple broken appointments."

"Their responsiveness to my needs and their informative and expeditious handling of any HVAC issues has been impressive."

"Easy scheduling and prompt service. The technicians who came were knowledgeable and courteous."

"Great service"

"Excellent customer service. Ill glad pay for that"

"Joey Childress really went and above and beyond to get us on the path to solving our bathroom plumbing issues"

"they come on time and are thorough. Regarding #3 We are moving to a retirement home so we will not need their services."

"They were on time (early actually) They diagnosed the issue in 20 minutes. They were there working about 30 minutes. The said the issue was electrical short (which I said before they started that it seemed like it to me) they said they checked out both inside and outside unit with no problem. They left with the unit still not working. After they left I troubleshot the issue which was 2 breakers had to be reset (inside and outside unit breaker) which I did and it ran all day with no problem. FOR THIS I was charged 185 dollars, with a note saying I could have saved 99 dollars I guess if I had a service contract. I wont use you again and I will spread the word and on every website I can of my experience. YOU ASKED - This is unacceptable"

"Extremely satisfied."

"ESE always provides knowledgeable and dependable service."

"They are reliable, easy to make appointments, want to satisfy you as the customer"

"Very professional"

"Courteous professional technicians always up to date with the lastest service bulletins"

"It was easy to schedule the service appt. online and you were prompt"

"I always receive a reminder about my necessary service (not sales calls). They send out professionally trained techs. They are helpful by providing tips or putting in a filter & etc."

"Efficient, came at appointment time, and worked quickly"

"tect knew his job and the price was great"

"Over the years Eveready has always come through on maintenance and repairs. the technicians have always been on time, knowledgeable and respectful."

"The techs we have seen and the salesman we spoke with were very knowledgeable and friendly but we have had to initiate contact with the company and we are still waiting on a promised call-back regarding service we were told was going to be performed. The lack of "follow-through" doesn't inspire a lot of confidence in the company going forward."

"Because there were something wrong with my water heater that I did not know about until the next time it was service and this last time the same thing happened again and I am so sorry but I don't think that was right I unable to climb a ladder to see for myself and I trusted everyone to be honest"

"Helpful and informstive"

"Prompt, friendly, and professional service."

"You guys re-scheduled twice to me for the service"

"Excellent service"

"Easy scheduling, friendly service experts, they did not do the typical "car sales person" peer pressure for additional unnecessary add ons"

"Very professional, knowledgeable, and timely."

"The representatives failed to place shoe covers on their shoes and left mulch and dirt on carpeted and stone flooring."

"Price and professionalism"

"Lisa in scheduling went out of her way at the end of her shift to help me. The technician was prompt in following up"

"Good tech."

"Explained steps in detail"

"Satisfied"

"Very thorough, respectful, knowledgeable and efficient."

"Professional and prompt service."

"I called because I had a kitchen faucet leaking and bad need of repair/replaced. I was fortunate to get service right away. The technician was very knowledgeable and finished the job in a very reasonable time. His name is Joey. I appreciate having that kind of service."

"Just started with company so need more time"

"Service my equipment according contract and explained."

"cost 265.00 dollars to install kitchen faucett that i supplyied / high labor for 30 min work"

"Your service has always been very good and your staff is very polite."

"Joey did a fantastic job pulling the toilet and fixing the leak. He also noticed that there was a flushing problem and fixed that as well. Outstanding work."

"Was easy to get an appointment quickly."

"They were amazing , I had two companies come before them and they did not know what they were doing , ever ready fixed my brand new ac until within 30 minutes"

"reliable and friendly"

"Did not receive my receipt for the work he did."

"Responsive and professional"

"They are very responsive and knowledgeable."

"Eveready has always had good response times, and always fixed whatever was wrong with my heating/air conditioning/plumbing."

"service knew his job and great attuide"

"I have used Eveready for many years and have always been grateful for the service they have provided."

"Professional and they got a plumber to come quickly."

"Excellent installation of my recent heating/AC system."

"The job was done well and timel."

"The guys were nice but the job was they did was not good"

"Always prompt and taking care of the needed service."

"Jonathan was very helpful and worked hard to correct the problem inadvertently caused by the work done by the previous technician."

"I had a new a/c unit installed & I have had technicians out here multiple times to fix it. Each time the technicians did a temporary fix telling me the technicians who put the system in has to come out. During each visit the technicians also repeatedly stated Carrier is a horrible system. I am not happy with the install, the poor customer service & the fact that the system is still not right. The only reason I stay with your business is my past history with your business has been awesome. But I'm not sure if I would recommend you at this point"

"Professional"

"professional"

"great advice"

"I would not recommend for tankless water heater installation. This project began in April, and is still not complete. I have been a very happy customer for the past 25 years; however, this project has been beneath your past performance. And communication has been non existent since the initial payment was made."

"I've only used Eveready once before so my experience with them is very limited."

"Recognized the problem and fixed it !"

"Jason was wonderful"

"Extremely knowledgeable,courteous,& fast service!"

"Always get a quick response to my service call."

"He was here within an hour And was a very polite young man And he got the job done fast"

"They have a loyalty program that basically works as a trap. It is supposed to cover $99 trip change. But they have another charge named diagnostic charge that even if you are part of loyalty program you have to pay that. The hidden charges for no service pops up from every where."

"No drop cloths were used, as I was told there would be. And the dirt that fell as not cleaned up. And as usual, the technician was not scheduled to come to my house first thing and in fact did not have me down to come at all. Then there is the cost. I was never told the the price was for one zone and the whole house until the technician arrived. I feel you do not provide a good quality of service."

"The technician,Josh came out when he was available. I didn't have to wait long."

"Technician was on time and fixed the problem quickly."

"Excellent response, always professional problems detected and corrected!"

"They were very nice guys but the job they did in the bathroom was not a great job. For what we paid I would have expected them to make the handles even on the wall. One stuck out about an inch and the other was flush with the wall"

"Good"

"donot think all leaks were taking care of will be calling soon"

"Alex was great. The business part was not. Alex was caught on a job and called me that he would be late. 2 and a half hours late. Your company called to say he was on his way l told them he was not that he called me. The installation took way too long because he was given wrong parts, had to o wait over an hour for the parts to arrive. The job was finished after 6:00 at night. Meanwhile I had noAC on my main floor which took hours to cool down. But Alex was great. These things were out of his control."

"Knowledgeable & expeditious service!"

"Very satisfied"

"I think $503 is too much for a leaky faucet to repair"

"Was available immediately."

"from the first phone call to the plumber coming within a couple of hours, everything was great."

"Although technicians were delayed and arrived outside of scheduled window, service was quick & easy. Both technicians (Justin & Chris) were very polite, explained current and anticipated maintenance needs & were very clear in explaining cost breakdown/savings opportunities."

"The tech turn my water hose on and left it running for over 10 hours. I found it on when I returned from work. I spoke with him yelling him I hear a sound he Saud it was my hor water tank it was not"

"I received good service and advice"

"I haven't got service or my filters"

"2nd time in 10 months i needed your help"

"Rapid and polite."

"Very good but only a single experience"

"Arrived promptly. Fixed the problem expeditiously and professionally. Polite."

"Great service"

"Courteous, professional, thorough, knowledgeable technician."

"Good service"

"Good service"

"Good service but unexpectedly expensive"

"He was right on time, professional, knowledgeable and thorough"

"Prompt Good work Pleasant"

"Technicians are always very helpful and friendly. Easy to schedule appointments."

"Easy to schedule and friendly/helpful technicians."

"Quick professional service"

"Timely. Came out on a Saturday only a few hours after I reached out."

"Service was great as was the technician. I couldn't be more pleased. And on a SATURDAY! It was awesome."

"Justin was great. He was able to fix my issue"

"Both men were professional, thorough and explained everything they did and what they found."

"The tech was excellent"

"Josh was great. He was very professional and provided valuable information about the service and how we can maintain our unit."

"on time and a great job"

"didn't bring Brad"

"The service agreement is great. The technician was polite and seemed very competent"

"He was knowledgeable and professional"

"Very professional, did a great job, and best of all we have water again after 5 days without."

"Great service. Dispatcher and service guy both were great!"

"We received good service"

"The workers were polite and respectful."

"Darren and Jeremy came on time & were very professional"

"Good customer service"

"Your Company is very expensive. My husband normally does our plumbing work but he had to go to work that morning and so my daughter called you guys but the type of work you done should not have cost me $550 per my husband you are overrated."

"Great service"

"Good service, service experts very courteous and knowledgeable"

"Not sure about other services"

"Technicians were polite, knowledgeable and on time."

"We have been using Eveready for years and have always be happy with their work."

"Service was fantastic. They verified, double checked and were very informative."

"Got my vents in my new laundry room blowing air in 10 minutes."

"The technicians were very knowledgeable and kind"

"They always come though. Their work is exceptional. I always use them instead of who my home warranty may send"

"The technician was very knowledgeable, arrived on time, and did not try to sell a new unit just because it is older. It will eventually need replacement and I will call once it does."

"Always pleased with your attention and service"

"I provided this rating because Justin & Jeremy exceeded my expections for this maintenance appt. They cleaned coils and tightened loose screws on my unit. They also informed me of the status of both my HVAC AND furnace in the attic to prevent damage and advised to have maintenance appts twice a year to keep my system running good."

"Ive dealt with and referred your company to others because of the quality and efficiency of the technicians and administrative staff~ also outstanding receptionists."

"Great service by competent professionals"

"The service technicians are very professional."

"Both technicians were so nice! Came soon after I called and fixed the problem. What more could I ask for."

"the do great job and friendly"

"Dependable, consistent service."

"They did a good job"

"excellent techs /excellent service"

"Eveready always gives me good and prompt service. Not cheap, but competitive prices."

"Tech Persons were nice to work with."

"Polite person answering the phone and helpful plumber who came out."

"Quick response, knowledgeable and friendly representatives straightforward and accommodating on pricing."

"Longtime customer of this company and have never had any problems."

"The professional service that we receive from the company has always been great."

"On time very professional"

"The maintenance service was not effectively performed as expected"

"My problem was wrongly diagnosed and I have never received poor customer service in my 61 years. I never received a call back about the part to repair my unit. Which by the way was not the problem. I have since then called to speak to the service manager on at least two occasions only to be put off. Based on your 100% satisfaction guaranteed, I would like to request a refund of my $195."

"Each tech seems to tell us different story's. One time freon is low, next time freon is fine, next time freon in low. 6 months ago all was fine. this time well hot water heater may need flushing. No one has EVER suggested to us to flush it. Seems sketchy."

"very professional ,"

"Service was very good. Action was expedited to make sure installation was done as quickly as possible. The next day."

"Five days ago I paid $20 for membership and I got another charge for $20 this morning."

"you came and did it quickly. very good"

"I didn't reived the invoice that explain the work they did and the amount I was charged on my credit card $520 but received a $20 invoice for the membership. I feel the amount was very much overpriced and feel I got taken an average of because I didnot understand their technical terms."

"The tech was very friendly and walked us through everything he was looking at. Felt very informed."

"Unsure"

"Resolved the problem!"

"Prompt but disappointed with markup on estimate. Makes me disgusted. It's like charging $20 for a bottle of water in a disaster situation."

"Brandon B was very friendly, efficient and assisted with further issues than the reason for the call"

"I had 2techs with entirely opposite conclusions! But I give them a point for being prompt!"

"very thorough"

"Efficient, courteous, diligence"

"They came quickly after assessing that there was a water leak involved."

"polite, and knew his job"

"Tech was friendly and professional."

"He gave us the info that we already knew"

"Your company has been at my house several times over the years and great service has been provided. Josh helped me today and he was very professional and really went over and above to find/fix my issue I felt and wanted to pass that along."

"All is good so far. A part needed to be ordered and will be installed tomorrow. Both Chris and Brad were easy to deal with and explained things well."

"Prompt service with good customer service on the phone as well. Brandon and Lenny were great and cleaned up the area when done."

"Customer Service, Professionalism, Experience and Knowledge."

"Technician was very knowledgeable . Very professional and also helpful in showing me how to change my filter."

"The technition was thorough, personable and answered my questions."

"I dont feel that the job was done on time and not complete"

"Michael our service tech was professional, considerate and very knowledgable. We have an unusual unit that he researched to get extra information needed to service it."

"They were very helpful beyond just fixing the problem."

"Great customer service"

"Service techs Jonathan and Roger were professional, personable, and competent. They explained each point of the service provided and the recommendations for additional service."

"Perform service efficiently and well. ."

"Did not show up in time frame. Called and person told me running behind and we were next. A few minutes later another person called and apologized saying we were put in the wrong bucket (?) and she was sending someone at that time."

"Darmane, the technician who provided service to me, was personable, knowledgable and kept me informed throughout the time he assessed and resolved my HVAC issue."

"Great service!"

"Tech left dirt on the floor in the room they were working from out side."

"Tech explained all he did and updated us on what was needed. He was helpful and friendly."

"Nice, pleasant techs. Got the jobs done in a timely manner."

"This was our first visit from Eveready in several years. We have always been very satisfied with the service we have received in the past and decided to return to Eveready once our complimentary maintenance by another HVAC company expired. Chris and Cody were very polite and professional. Cody was extremely thorough in explaining the maintenance plans and assisting me in completing the process to begin coverage. I appreciate their assistance and the service they provided at my home."

"Courteous, job well done"

"quick and efficient"

"Knowledgeable, considerate of property, answered questions in easy understandable way"

"Brandon D. And Joey C. came right in and got the faucet installed quick and easy yet thoroughly"

"Not a 10 because they were 2 hours late, and didn't call."

"Mario was nice and polite, he came in and I showed him where everything was located. He completed his job and left."

"Was polite and professional."

"On time and very thorough."

"He saw that the problem was from the upstairs toilet being loose to the floor and replaced the part that was causing the leak in the kitchen ceiling below. I thought the problem was caused by the severe rain storms that we've been dealing with."

"Very thorough in his work"

"The service was on point very professional men Brian and chad were amazing"

"Very personable and professional. I work from home and the technician showed awareness when requesting my attention to discuss my systems issue, and when wrapping up."

"Technicians were knowledgeable and respectful. They answered all of my questions."

"Satisfied with the work done, not satisfied with how it was scheduled. They showed up 90 minutes later than scheduled the first time and a day later than previously scheduled the second time. This meant waiting for technician to show up created inconveniences for homeowner that were not necessary."

"The technician was very professional and polite."

"I felt that the technicians were very through in handling my 2 units and i was very pleased with their demeanor."

"The people installing my heater and air conditioner were very knowledgeable and polite in what they were doing lm impressed"

"Mr. Blackburn tech was informative and professional explained the issue in detail."

"Explained all repairs and services"

"I guess he did the service he was sent to do I can tell the different in the system already he was very kind"

"Tech was very thorough and complete"

"The overall experience was a little disjointed. In the estimate I received there were no heat pump model numbers? I could not look up what specific heat pump I was being sold."

"Mr Lockett is always very prompt, courteous, and professional. He always explains with us any maintenance problems we currently have, or ones that we may encounter in the future with our furnace and air conditioner. We feel quite confident with his technical skills."

"prompt, courteous and knowledgeable"

"Brandon Davis, plumber, was very professional, understood my concerns and found and repaired the plumbing issue, which was more urgent than I realized."

"Brandon B. was friendly, professional, and respectful of our home. Knowledgeable and upfront with possible costs."

"Servicemen were prompt and worked efficiently throughout the call."

"The technician diagnosed the problem and told me he had to order a paet."

"Professional, knowledgable"

"Install team gets a 10. Invoicing and billing a 7 is being generous. Rating not related to office staffing."

"The Technician, Mr. Mario, was on time, he was courteous and very professional while on the job. I am totally satisfied with how well he cleaned my ductwork. He also made me feel that his biggest concern was my satisfaction....and I am most certainly that, satisfied."

"The service technicians were very pleasant and I feel that they were very capable ."

"Fast, Friendly and efficient service"

"David found the problem quickly. The motor on a 2 year unit had gone bad. He ordered the motor and other parts. I called the office on Friday and was informed that parts may be available on Monday for repairs. The technician was very efficient and did all he could but without parts there was nothing he could ddo to get the system up and running."

"Brandon was very thorough and explained clearly what he had done"

"Friendly, efficient, and helped to answer a question I had"