Eveready Service Experts Reviews

"Professional, Knowledgeable"

"Tish explains everything that she has to do to get the job done"

"Very professional,knowledgeable in her skill, and arrived before time on appointment. Took her time to answer questions that I had about service and recommendations."

"Everything is working fine."

"Prompt, called ahead, company called Me to remind me my 6 monthly service"

"Jonathan was very prompt arriving much earlier than I expected. As always he was very polite and answered all my questions. The repair was completed very quickly."

"Had air conditioner that was broke, it took 3 different ticks in 1 day to fix it. This all occurred about 1 month after we had our year tune up. I feel that should have been found at annual check."

"Problem has repeated itself"

"She was very on time and pleasant. Knew what to do and got the job done. We have just found out though that the quartz Sleeve on our system was chipped from her moving it back and forth as she was deciding if she could do that approach. We are sure it was an accident but it cost us $40 out of our pocket."

"Courteous and competent."

"It was just after 5 on a Friday afternoon and the whole Richmond office was very helpful and responded to the ruptured water pipe in my front yard. Very considerate of my distress and very professional and thorough."

"Technician is very thorough and does well answering my questions."

"Technician did not take debris with him and littered the property and area where work was done. He did find the issue and properly fixed it. However, the technician who came out on Thursday evening did not troubleshoot the problem and told us and your office a part was bad. The part was not bad and if the tech had checked properly he would have not made that statement. Instead, he blamed things on a new part without verifying and left us without A/C until the tech could come by on Friday. I'd rather not have the Thursday technician come again.."

"Required 2nd visit to resolve new leak problem"

"Brandon was very polite and professional. He didn't mind me standing near the area he works so I could see what was going on. He also explained the things he was doing so that I would understand and I appreciate that."

"On time when needed"

"I have been with yall for over 20yrs and you have all ways been there when I needed you"

"Insurance company wanted a email estimate not a hand written estimate."

"Very nice and informative"

"They very professional"

"It was a hot day and I appreciated Marion's diligence in getting the job done."

"I have not received the replacement air filters that were to be sent for me to use according to my service plan"

"Charlie and Brad were very professional and they explained the theory of how A/C is suppose to operate. They were very knowledgeable."

"Brandon was punctual, polite and capable. He completed the job in a timely manner and overcame all installation challenges."

"Friendliness, cared to make sure I understood what he was doing."

"Johnathan answered all questions and was fast to install."

"Got me scheduled very quickly! The guys were great and the job done even when problems out of their control came up"

"Do excellent work, a complete check up inside and out."

"Timely and efficient service"

"I think you all did a great job."

"tune up complete but oil fumes exist now"

"The technician was professional and knowledgeable"

"The plumber was knowledgeable and personable."

"We called and very next day technicians came and fixed the problem. They were on time and called us 30 minutes before to let us know they were on their way. We are very happy it is so comfortable inside."

"All work done to our expectations."

"This was an emergency service call as my A/C was not working and Chris called me promptly and was at my house in under an hour. The two technicians were courteous and had my problem fixed in an hour."

"Great job and responsive to questions."

"Problem has been eliminated."

"No one can tell me what the $66 fault location fee is for."

"Travis was awesome"

"Very professional and prompt. Willing to accommodate to my wishes concerning the pandemic. Knowledgeable about the problem and was able to fix the issue in minimal time or effort."

"Good job. Had to ask him to put on his booties."

"They arrived on-time, were professional, courteous and friendly."

"Great customer service."

"Austjn is great and that is why I request him"

"Great communication and excellent work performed!"

"I am STILL waiting for information on the Advantage program that I agreed to on the phone. I would like coverage terms in writing. I have been told "everything is covered for repair or replacement" but would appreciate the terms written."

"as listed on all 10s below"

"very professional, explained service, friendly"

"Customer satisfaction"

"Austin and Brad were amazing. They were friendly, professional, respectful, and knowledgable. As a new homeowner I've had to have several different types service experts visit the property. They were by far the best I've encountered."

"Service was done efficiently and on time."

"They assessed the problem and promptly took action to fix the problem."

"Very determined to find and resolve the problem."

"He explained what he was doing and why!!"

"The items requested came as promised."

"They were very polite. Went above and beyond the tune up with cleaning up hose and organizing outside stuff. Explain in detail the concerns they had with my units. I recommend!!"

"I had a couple of what turned out to be fairly minor plumbing issues. Brandon took a conservative approach in fixing the problems and was clearly concerned for the costs involved. I appreciated the detailed way he answered my questions."

"Done right at very reasonable cost"

"Rick is very competent in getting the job done. He has a great deal of knowledge and expertise in his job."

"I rate a number 8 due to that we did not discuss the interest rate of 16 percent. I think that is way to high.. The A/C unit looks nice and the installers did a job putting in the unit. The house is nice cool."

"Every thing I asked to be accomplished was done"

"Very knowledgeable. Explained things well and was very friendly."

"Did his job & explained what he did"

"Shea was great! Knew his stuff!"

"Shea was on time and he kept me informed with everything he was doing"

"Very courteous service"

"My air conditioner unit was out and was very hot and late. My mother an wife had hard time and I called you guys without real hope that somebody so later at night will come and fix it but Christopher and Cody as I understood late at night drove far away and fix my unit at great price. I am so happy and want to recognize those guys and their honest work. Please, please forward this to their boss for any possible recognition."

"The plumber was not expecting (and neither was I) for the repair to last so long. I had the parts that were sent from Kohler, but they were for a newer model of the same faucet. In the end, the whole faucet had to be replaced."

"Knowledgable and honest."

"They provided excellent service"

"On time, quick, and very pleasant."

"The technician was very attentive and addressed my issues!"

"Very professional and courteous."

"They fixed the problem!"

"Tish was knowledgeable and explained the problem in lay terms"

"Technician was very pleasant and polite and he was very knowledgeable!"

"It was disappointing that they didn't have the right filter for my unit, especially since it is one installed by Eveready, and it's standard service. So now I have two appointments for a filter change. Technicians are great apart from that."

"Courteous,efficient service"

"No help. Quoted price of $13k or more to replace system. Had a different company repair leak, replaced lost freon for $846.00. System now working fine and tenant is happy. Probably will cancel my service agreement with your company."

"I was just happy that Austin and Nick arrived earlier than they had projected and promptly repaired my AC unit. They were very efficient and friendly."

"It was determined by #1 that I needed a new heat pump unit. #2, Nick Pienta did not provide me with an understanding of the cost of a new unit. He kept telling me a monthly payment and never gave me a total price. Seems like I will be making payments for at least 10 years which will be over $20,000. I need to talk with someone who can give me the price of the new unit and then discuss the monthly payments."

"Couldnt finish project"

"Justin was great, friendly and knew what he was doing"

"Everything was fine."

"Timelyl, courteous and efficient"

"Very friendly, went extra mile..."

"on time. efficient."

"The tech's were very informative about what my problems were and the solutions for fixing the problems."

"Bryan did a great job for me."

"This was a spring maintenance checkup and our AC was working perfectly fine. Within 2 hours it was no longer blowing cool air! So we now have to have someone come out to fix whatever your technician did to make it stop working!"

"Chris was great. While the communication from the central office was not perfect, Chris was responsive, knowledgeable, and friendly."

"She explained the price and why and after the repair she explained to me the repair she made and the she explained the type of water system I had and what to do if their was another problem; I really learned a lot to my benefit."

"Travis did an outstanding and thorough job. He gave me good advice and tips and answered all of my questions. I will request him again."

"Service"

"The tech was disinterested."

"Service person is on time or call if going to be a little late or early- service person knows the equipment and answers any questions you may have and does the service quickly and efficient as well as explains what was done and if anything else is needed at the time of service. Always polite"

"great work and prompt"

"I'm pleased"

"Good work done quickly"

"on time - very knowledgeable - answered all my questions"

"Friendly & respectful customer service explaining work done & why..."

"All employees were knowledgeable, efficient,and polite/friendly."

"Roger was excellent. Diagnosed our problem and set us up with a new unit complete with service plan."

"very courteous and professional techs that worked very hard to fix my plumbing isssues."

"Very informative and efficient."

"Did excellent job"

"Problem exists. Amount of water leaking has reduced significantly but not 100%."

"Technician Blackburn provided excellent service"

"He was knowledgeable answered all my questions and I enjoyed working with him Eric is definitely a 10"

"Labor cost was high. All other aspects of service was 10."

"This is the second time that I have used this company and they are very reliable, honest and knowledgeable."

"Tech was ver efficient and professional in providing the service."

"The technician was very thorough and efficient! He was friendly, helpful, and kept me informed."

"Chris was a big help--I always seem to have trouble with my thermostat but he showed me just how to fix my problem and I appreciate his help--many thanks"

"Was told my warranty expired on my tankless water heater when in fact it had not. Was then quoted $5600 to replace it."

"Johnathan was very informative about the questions I ask and was very good about caring for my AC."

"Tess analyzed the issues we are having and provided two remedies. We are starting with the easiest one first and she did a great job."

"Roger is great! Personable, professional, and knowledgeable."

"Courteous service. Technician made the unequivocal statements in his report that the compressor "is bad" and needs "replacement". We will be having this independently verified prior to investing in a new unit -- which will not be a Lennox which has proved to be very unreliable -- costs not justifying the advanced features advertised and paid for. Technician reinstalled the ceiling access to the indoor unit "upside down" with bare wood showing such that us almost 80 year olds had to climb on a ladder to reinstall it correctly."

"Explained what he would do, and then did it efficiently and well."

"Bryan was very friendly and professional. He took time to show me what he was doing and any issues."

"he knew our systems and was very efficient"

"On time, explained the install, completed the job quickly...and was very pleasantto deal with."

"His promptness, courtesy and expertise!"

"Awesome!"

"Exceeded my highest expectations. I especially appreciated that Justin, after giving me great advice on which system to purchase, was able to schedule the installation for an earlier date than originally planned. Everyone was extremely courteous, prompt, professional, and knowledgeable. Bryan extended his day to diagnose my problem. Justin was willing to meet with me late in the evening to make sure that I would have a new system as soon as possible and that I was comfortable with my decision. Dennis made sure that I didn't worry about any detail during the installation. Outstanding customer service!"

"AC breakdown received service the same day as I contacted the company."

"Very knowledgeable about my system."

"Courteous, professional service."

"No. I will use this box to tell you that I was unnecessarily bombarded with calls and text messages to schedule my appointment AFTER it was scheduled. If your IT person cannot do this call for instructions."

"Arrived on time. Courteous, informative."

"Overall pleasant service."

"Brian came and did our spring HVAC tune up last week. He was the best service technician we've ever had in 45 years of home ownership. He was thorough, professional and super friendly. He explained everything to us and we were like Brian to always service us in the future even though. Pat and Lyn Pontius"

"Then man that came and checked the units was very nice and very knowledgeable of what was needed...the men that put the units in were nice told me everything they was going to do and got the job done they were great"

"They answered all my questions and were very efficient and polite."

"Technician was very polite and professional. Did work quickly and addressed everything with professionalism. Told us our air conditioner is in good shape."

"Timely, professional, responsive. Letting me know things to look out for without being pushy."

"Very dedicated workers. Very respectful."

"The tech was very knowledgeable about what needed to be done and hoe to re-solve the problem."

"Ric did a great job. Was very knowledgeable and friendly"

"Technicians (2) reported at 8:30 AM (on time), were very friendly & thorough in their examination."

"Jonathan requested my approval for placement,pipe orientation and overall appearance of finished job."

"on time. Friendly, poliet"

"We didn't have sufficient heat by the heat pump and heard bubbling noise. Eveready Service came to my house to check it out. The technician Travis was very dishonest. He didn't do right job to check the refrigerant level of the HVAC system and said the refrigerant level was normal. Very recently, our regular HVAC service people came for spring maintenance service found the refrigerant was almost gone! One big dis-satisfaction, Travis messed up the threads on the refrigerant line cap that took the HVAC service person almost half an hour to loosen the cap."

"Plumber knew what was wrong the minute he walked in my house"

"He was ok"

"Good job. Pleasant and easy."

"very thorough and informative technician"

"Very friendly, polite, informed me ahead of his arrival. Explained step by step what he can offer."

"Technician was courteous, clean and fast. The only reason my rating was not a 10 was he left our gate open."

"Austin was very thorough in explaining the condition of my AC unit. He seemed to genuinely have my best interests in mind."

"Chris was very professional"

"Tech was good about explaining his work to myunderstanding."

"Polite and explained work."

"They were excellent"

"All the components that comprise great customer service were evident form my Eveready visit.."

"Done professionally and complete clean up."

"The Technicians were very professional and careful. They were polite and made every effort to make as little disruption as possibe."

"The service rep, Charlie, was thorough, knowledgeable, personable, and courteous."

"We were expecting someone to come out who could help search for a leak, but instead the individual came out to quote the cost to search for the leak. The cost was very expensive and yet we had another company who came out, quoted a cost and replaced the water line. We were able save over $4000.00 and the company who did the work did a professional job and was highly recommended."

"the technician came on time and installed the water heater well"

"Your representative was extremely friendly and was willing to answer my questions."

"Technician arrived on time and was very personable."

"ALL WORK DONE IN A PROFESSIONAL MANNER"

"Quality personnel"

"Shea & Cam were very courteous. I heard them laughing outside, which means they like working together. They are very polite and respectful."

"Very professional and helpful. Explained problems and remedies."

"I wish they had checked all the inside vents"

"Professional, courteous, explained what they were doing, answered all questions, arrived on time, pleasant, and helpful."

"Came in very professional went right to the issue and offered a package to assist"

"Travis took the time to troubleshoot the issue and recommended the right solution. Thank you, Travis!"

"He was on time, did the job efficiently and was pleasant."

"Bryan is very efficient and knowledgeable."

"Very professional and knowledgeable. Pleasant personality"

"Tech could not diagnose the problem. He told me to contact the previous person who did the work, and still charged me a $99 'trip' fee. While I know this review will not get published, I hope this gets the attention of someone. I understand the trip fee is part of the policy, but I do not think this is fair when the tech could not even trouble-shoot the issue. He told me if I am unable to resolve the issue, I should call them back. To be charged another trip fee? I plan on taking this to the BBB."

"Technicians were on time, stayed on task all day and were clean with their work. I was satisfied with your service, but I have not received my receipt showing a zero balance for the product and installation."

"Excellent customer service and extremely knowledgeable"

"Did a great job as always"

"Technician very friendly and efficient in his services"

"Very professional and friendly."

"Technician Christopher Lockett is always very professional, does a great job in keeping our furnace/AC unit running, and is good to explain any concerns or problems with the equipment. He talked about the Service Experts Advantage Program during this latest visit."

"I was satisfied with the service received."

"Trevor was on time for the appointment (early, in fact). He took care to wear shoe coverings so as to avoid tracking dirt everywhere. He was very polite and got straight to work. He was professional."

"Very informative, polite, very helpful."

"Elijah was very knowledgeable and informative. Great customer service. Very courteous and respectful of my house."

"Bryan was very professional and polite. He was on time and the service was done in a short amount of time. He also explained everything that was done."

"Trevor called, arrived on time, was very courteous & professional"

"Tech's were excellent !"

"Technician was professional, knowledgeable and had a wonderful personality. He represents the agency well."

"eric, did fix the problem .he was efficient and courtious."

"He is very professional and knowledgeable in his craft."

"Trevor was very respectful and maintained social distancing. Was able to get both the AC and heater serviced quickly. Called and let me know when he would be here."

"filter was changed quickly"

"Trevor and and other techs were professional and thorough. Trevor is a honest and hard working individual, he should be a valued employee and given opportunity to grow in company as he is well ahead of other employees from this company that have shown up at our home to do servicing. The only I rated continued service and recommending this company is because the service just done was paid for and performed last year by other everyready techs and the work wasn't done correctly or not done at all looking in the ducts prior to recent cleaning. We also had a plumber show up who was very unprofessional and confrontational with my wife, makes me doubt the work and integrity of this company. Trevor is great tech though and a great employee."

"I am always pleased with the service that the person provides. Helpful hints--Give my best regards to Roger & congrats on promotion. I will miss his expertise"

"Bryan did such a thorough job an was very polite an seems to love his job would use him every time we do our pm if we can yall need more like him"

"Did a good job and very professional"

"Trevor was great in all respects"

"Only thing that prevented a 10 was that there was not a hose on truck-long enough-to hose down outside unit"

"Quality and dependable work done, plus follow up work was diagnosed."

"Bryan was very polite yet friendly, very confident in what he was doing and extremely thorough in his systems examinations. I don't know if you all are competitively priced. I just know you are who I want looking after my HVAC!"

"Good service."

"Efficiency and politeness and punctual"

"Technician arrived and did the maintenance as scheduled. No issues."

"Running late, but did call. Very courteous. Did not have replacement filter on truck. Said they would call back this morning. Its 4p, and I havent heard anything."

"He did an excellent job on the project."

"parts left behind, had to recall the tech for an explanation. Also, other sales person accompanied the tech."

"Excellent service, timely, knowledgeable"

"Did the best to keep system operating professional"

"He took his time and went through the system and checked it thoroughly."

"Quick response. Ontime"

"Eric is very nice and very knowledgeable! I have confidence that he knows what he is doing, and is looking out for my best interests."

"Roger was on time and completed job in a timely manner."

"Two person tem - both explained their service well, were on time, and very efficient."

"Dennis and AJ were knowledgable and professional. cleaned up the area when finished and were respectful."

"The plumbing repair was done promptly and efficiently."

"Respectful, courteous and efficient"

"Thorough and nice techs."

"Technician was professional and arrived the exact time of th appointment. He explained reason for visit and provided information regarding his findings from his inspection."

"Good job"

"On time and proficient at his job. Friendly and helpful."

"Elijah was fabulous, he was thorough and knowledgeable. He had the leak fixed in no time"

"he did a fine and thorough job"

"Great Customer Service"

"I'm a long term customer and Eveready Service Experts has always had my best interest at hand. The staff and technicians are professional and courteous and pleasant. Thank you for servicing a Happy customer."

"quick - efficient - polite and helpful"

"He was on time, attentive to what was needed, but did not linger."

"Technician was courteous and informative."

"expert service."

"Very courteous and knowledgable. Did great job and put all things back where they were."

"Charles was great and provided me with a lot of information about the age, condition of my unit, which I really appreciated. Gave me lots to think about."

"The guys that installed our unit were professional and took the time to show us how our thermostat worked and answered any questions we had"

"Always satisfied with service!!!"

"Courteous, prompt, efficient delivery of services"

"Elijah knew what the problem was and after his inspection, was proven to be correct. He was personable and courteous."

"The service techs arrived during the time promised. They were friendly and professional."

"He was prompt, helpful, and knowledgable"

"Cancel my Thursday installation"

"2 techs came to give me a second opinion about a problem I was having with my oil fired furnace. They were professional and upfront with their recommendations. No actual repairs were done at this visit. But I valued their assessment of the problem."

"The technicians came out quickly, took care of the issue, and explained the problem in a way I could understand."

"ALL WENT SMOOTH"

"Helped me to understand my system"

"Time was scheduled, technician came. I don't know what he did, but I presume system is functioning as it should."

"he did his job"

"Technician worked efficiently and provided the details when completed. He also setup a service plan for one of my HVAC units that had expired and was able to perform checks for both systems at the house."

"I appreciated being able to have someone look at the inside plumbing but found the estimate for fixing or replacing the shower/tub faucet extremely high."

"Not technical so to the best of my knowledge job was okay"

"Bryan was courteous, knowledgeable, and professional."

"Professional and friendly"

"Very professional, and courtesy and willing to answer all questions that was presented. He explained in complete detail everything that we needed to know regarding our new system."

"The technician team of Sheay (sp?) and Cody came out right before the giant ice storm after I noticed that ice seemed to be building on the fan blades of the outdoor heat pump unit. They knew right away that it was a potential problem with the severe weather coming that weekend. They proactively adjusted the system to make sure that we would have 100% performance and reliability of the heat pump during the extreme weather. They were very professional and knowledgeable, which I appreciated because they were on duty for a long night and weekend of service calls."

"They were professional and fast. Will refer them anyday"

"Technicians were very knowledgeable and explained in detailed what the problems were."

"Prompt, efficient, personable."

"Very professional and explained every detail to me so I could clearly understand."

"Very thorough and mannerly"

"Very friendly and knowledgeable"

"The ease, promptness and customer service oriented team that addressed my issue. Technicians have always been and continue to be courteous and knowledgeble."

"Rather quick inspection. I found a screw on the floor which was missing from the outside A/C unit and somehow found its' way onto the floor next to my furnace after the tech left the house."

"In January 15 was the first time in years I followed the guy down to the basement. I was horrified to see that someone in the past sat on my heating vent. When I moved into this home I had all heating air wrapped and it was sickening to my stomach to see what it looks like today. When this happened I dont know because in the past I never followed the guy to the basement. You have to pass over the vent to change filters and I get done twice a year."

"Nice guy. Did his job efficiently and with excellent knowledge of the equipment. In a phrase: "He knows his trick and does it well.""

"He was prompt, polite, and great at his job! I was thankful he knew the layout of my complicated building and could complete the service perfectly!"

"Excellent job-Took time to explain what he was doing and did it well."

"Very customer service oriented. Abided by Covid guidelines at all times."

"Said they could fix hot water heater, charged $168.00 & didn't fix."

"Tech provided explanations and showed me what concerns he had"

"Honest about work done"

"They were prompt and at home just minutes after calling."

"Quick response, quick and thorough review, clear price quote."

"Friendly, fast and safe service. Service Technician answered all my questions thoroughly and was patient and knowledgeable."

"The technician was successful with correcting the thermostat. The noise was seemingly a temporary fix due to it returning with annoyance and frustration for me.."

"Austin was great. Very nice and informative. Always a pleasure to deal with."

"Hello, I never got a quote for my recent visit. If you sent it could you please send it again thank you"

"He did a great job"

"Accurate repair by a pleasant employee"

"Very knowledgeable & changed settings for me."

"ALL WENT AS EXPECTED"

"Terrific tech who explained the issue well and took the time to tell me what to expect."

"They identified the problem quickly, dealt with the circumstances and "emergency", kept the client informed, answered questions directly and were courteous at all times."

"The persistence of the technician solved the problem and it was fixed in time of the 29F windchills today! I so appreciate the integrity and the patience he showed. It is why I have used Service Experts for 30 yrs, now?! I don't know if pricing is competitive or not; I know the quality of the work."

"Roger is the best!"

"Very professional and looked for the simple solution first."

"The consultant was knowledgeable, friendly and courteous. He explained the results of his inspection clearly and was sympathetic to our situation."

"Efficient, courteous"

"Clean, kind, educated me, no surprises, very efficient, cared about my issue, fixed it when and how she promised. Michelle is excellent!"

"The technician that came out he was very professional, very patient and throughout the examination of the problem, he checked it and told us what the problem was and what our options were."