Eveready Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,733 Reviews
mrs scott S.
richmond, virginia
"He fixed another issue that he noticed as a courtesy and he was a nice gentleman ...he must be new... keep him around."
essie P.
mechanicsville, virginia
"We have always complained the system wasn't functioning properly and never really heated nor cooled as expected, and now seems to be much better."
don M.
richmond, virginia
adrean M.
henrico, virginia
"There were things that wasnt done that previously when I received service was done such as. Tech didnt cover shoes upon entering my house. He didnt check the bents or air filters, He had me do the thermostat which he should have done, he used my water hose & upon finishing left my water on which I wasnt aware until later that evening that it was still on from that morning. He also didnt put my water hose back up like he found it."
pat Y.
glen allen, virginia
"Knowledgeable, polite"
ms igharas I.
glen allen, virginia
"Shea the technician did an extra mile to crawl on the crawl space to assess water damage and offer solutions so we can go forward in fixing the the unit"
ms eppes E.
richmond, virginia
mr hartman H.
richmond, virginia
john F.
glen allen, virginia
mrs ailes A.
richmond, virginia
"Thoroughly explained everything at completion of job"
mr william B.
glen allen, virginia
"Courteous, competent, timely technicians"
mr dickerson D.
richmond, virginia
"both gentlemen were very personable and very professional."
mary W.
richmond, virginia
"On time. Very efficient"
laurie H.
glen allen, virginia
"Everything went perfect. Professional men."
marie S.
henrico, virginia
"Very thorough but did not give me enough details about my refrigerant level. I wish I had asked more questions. They were polite and seemed knowledgeable."
joanna B.
henrico, virginia
"Mario was quite efficient and very nice. He was quite helpful with my questions."
kristin D.
glen allen, virginia
barry H.
richmond, virginia
jamaine D.
north chesterfield, virginia
"He Did not show up between the time frame on email no notification of being late until I called the office. Then when he do call I I had left at 4 pm I tell him to call me with any thing he finds he tells the tenant but dont tell me until I call the office she cant the me if he done anything just read paperwork and tells me Ill have him call you tomorrow. I dont know if he cleaned the growth fix what the tenant said was wrong nothing or can I clean it myself."
phil B.
richmond, virginia
mr dawson D.
richmond, virginia
"On time and efficient."
mr oshea O.
richmond, virginia
ms wilkinson W.
richmond, virginia
"Tech was knowledgeable and pleasant"
romane M.
mechansville, virginia
"It took Austin no more than 30 minutes to install the whole house UV Purifier. He was nice enough to send me a picture of the installed product."
clyde S.
amelia courthouse, virginia
"Technician was knowledgeable and explained service to me"
george B.
richmond, virginia
john K.
north chesterfield, virginia
"Mario was prompt. He worked consistently and efficiently inside and outside the house on my units."
nancy G.
richmond, virginia
"Both technicians very competent, respectful. On exact time and very knowledgeable regarding our air conditioner."
mrs wright W.
henrico, virginia
"Both Cody and Shea were top-notch service techs. They were polite and courteous from start to finish. Both were approachable and gave knowledgeable answers to questions without getting too technical, explaining why and what they were doing. I felt I had received one of the very best annual maintenance checkups possible.."
cynthia G.
henrico, virginia
"Brandon was very thorough and the work was done quickly and efficiently. Trish, who estimated tge project was excellent at her job as well."
mr robertello R.
midlothian, virginia
"Travis did an outstanding job of servicing our systems. He always does which is why we always request him for our service. He installed a new UV light in our upstairs system and did so with great expertise. We have always had very good service techs but Travis seems to love his work and it shows. He is an outstanding representative of your company."
mary C.
providence forge, virginia
doreen T.
richmond, virginia
"Techs are always friendly and helpful."
david G.
chester, virginia
"Excellent manners, demeanor, and communication with Austin."
mr payne P.
richmond, virginia
barbara R.
glen allen, virginia
"On time for appointment, goes to work right away, explains what was done and if anything additional is needed or possible needs in the future, very knowledgeable, and pleasant"
andrew M.
richmond, virginia
"Excellent technician, excellent service"
ms juan J.
richmond, virginia
"Brandon was polite, on time and professional. He gave great advice, tips and was efficient with the work."
bill S.
midlothian, virginia
"On time!! Kept us apprised of what he was doing in our service. Travis has serviced our units in two homes for several years and is a valued provider for us."
pat B.
richmond, virginia
"Johnathan arrived on time and was very efficient"
anne W.
chester, virginia
"Professional"
mr mackenzie M.
richmond, virginia
"Because they installed my water heater the day I called. Because the technician explained everything about the process."
mrs nester N.
richmond, virginia
lynn G.
richmond, virginia
ms farmer F.
richmond, virginia
"On time, clean, efficient!"
deborah O.
richmond, virginia
"Service timely and very professional."
asia L.
richmond, virginia
"Great conversation, fixed problem with no complications, very informative."
george K.
mechanicsville, virginia
"DONT KNOW"
mr berry B.
richmond, virginia
"Professional, on time, did work expected"
ivan S.
henrico, virginia
"Pleasant man, did a great job for us."
mr williams W.
richmond, virginia
terry W.
richmond, virginia
"My questions were answered professionally and truthful. The workers were very neat and cleaned the area very well and the residential expert is very knowledgeable. We have no complaints."
mrs parker P.
richmond, virginia
"Rescheduled appt. with ease....technician was professional"
robert C.
richmond, virginia
courtney G.
richmond, virginia
ben P.
glen allen, virginia
tracy G.
mosley, virginia
"Very knowledgeable, friendly technicians. Explained what he had done and made adjustments per my request."
sherri E.
mechanicsville, virginia
"I was kept informed throughout the service"
james P.
chesterfield, virginia
"On time, fixed the problem."
ms johnson J.
richmond, virginia
"The technician was nice and seemed to know what he was doing."
eva C.
n chesterfield, virginia
ms ritchie R.
richmond, virginia
crystal T.
n chesterfield, virginia
michael B.
manquin, virginia
"Awesome job as always"
mr bullis B.
richmond, virginia
"Seemed very thorough"
mrs faison F.
richmond, virginia
"Chris knew what he was doing and it made me feelsatisfied"
renate S.
midlothian, virginia
mrs pega P.
richmond, virginia
"Received excellent service"
ms mcallister M.
richmond, virginia
"On time and worked efficiently."
jan m. S.
richmond, virginia
"Technician was very thorough and professional."
sandra W.
henrico, virginia
joan M.
manakin sabot, virginia
"Austin is an excellent technician. He has the knowledge to work on my heating and air conditioning units."
mark D.
glen allen, virginia
"Michael could not have been more diligent careful or professional. Very courteous and showed a lot of concern. Also an excellent technician - so rare to find in these days!"
robert H.
providence forge, virginia
"Went out of his way to get parts and install them."
russel L.
chester, virginia
curtis R.
chester, virginia
"Very thorough service an techinican was very professional"
rick P.
henrico, virginia
"Guy was very knowledgeable and polite"
johnette T.
richmond, virginia
"I dont give 10s"
emrick F.
richmond, virginia
mary M.
n chesterfield, virginia
"he was very efficient and timely"
nancy E.
richmond, virginia
"He was prompt, efficient, respectful and I felt he did a complete job of checking my system"
robert D.
midlothian, virginia
"Tech showed up on time and completed the work quickly"
barbara A.
richmond, virginia
"Service is always on point"
becky M.
chesterfield, virginia
"Wasnt informed what exactly was done and why? Have no information on what is included with the twice a year service."
mr carlton C.
richmond, virginia
"Service"
robert B.
henrico, virginia
"On time, tendered requested service, courteous."
mr ormond O.
quinton, virginia
"Technician was very efficient with their service to my home,"
arlie T.
henrico, virginia
"They were courteous and helpful. They answered all my questions."
mr desch D.
richmond, virginia
"Service was prompt, courteous and informative."
james L.
henrico, virginia
"Tested and explained all well."
janice J.
richmond, virginia
"Arrrival was timely. Technician was friendly , knowledgeable."
stella S.
henrico, virginia
"service provider was very friendly and efficient"
fred K.
henrico, virginia
"Very reliable"
nancy L.
gum springs, virginia
"Michael arrived for our appointment on time and spend as much time as necessary to do the job properly."
john K.
richmond, virginia
"easy to make appointment, arrived on time."
ms jones J.
richmond, virginia
wilma H.
mechansville, virginia
"Shea was friendly and courteous. He called before arrival and arrived within the window. He let me know what he was doing at each step and let me know how long it would take. He was knowledgeable in answering my questions and was able to help me add service for another device. I would definitely recommend him as a technician and your company for service!"
lori W.
richmond, virginia
"A new thermostat was installed and the HVAC system was inspected."
andrew M.
richmond, virginia
"Always professional and competent service"
mr goodman G.
richmond, virginia
albert R.
richmond, virginia
"Mario was timely and professional in the performance of his tasks."
mr warman W.
richmond, virginia
"I'm not sure exactly what he did. I guess it was fine but did he do anything?"
mr albensi A.
n chesterfield, virginia
"Mario was very professional and competent"
loraine B.
n chesterfield, virginia
"friendly and efficient, Explained the process and was super clean and tidy ."
ro G.
midlothian, virginia
"Charlie the technician was friendly and answered all my questions. He spent a lot of time thoroughly checking the system and made suggestions on what might need to be taken care of in the future."
nancy N.
richmond, virginia
"Fast, honest service"
william J.
ashland, virginia
"very considerate and professional"
anne W.
chester, virginia
"It was a little hard for me to understand his recommendations because of the face mask, however I understand the necessity."
gregory N.
hopewell, virginia
"Maria was very professional and courteous he was in-and-out in no time"
dr suzanne H.
richmond, virginia
"Arrived on time. Work completed. Questions answered."
mr kohn K.
richmond, virginia
chris J.
henrico, virginia
"Jonathan came out on the same day I called, and this was not for an emergency, but just for a wellness inspection of the heating and ac units of the house we just purchased. He was super polite and friendly and very knowledgeable on the job he was doing - plus he even recommended some products based on questions that I had asked him. All around, a great visit!"
kenneth M.
richmond, virginia
"Efficient and knowledgeable."
mr lagow L.
richmond, virginia
"Prompt, courteous service"
gina G.
aylett, virginia
"Brad spent time to make sure all of my questions were answered. He was very professional. Also, when Jonathan came out for repair he was also very helpful, friendly and professional!"
mr cole C.
henrico, virginia
mr glander G.
powhatan, virginia
"Timely arrival and thorough job"
beverly B.
richmond, virginia
"He took care of a problem. He was courteous and completed the work as he said he would. Great job!"
ms stanley S.
richmond, virginia
lillian M.
richmond, virginia
"Technician was very efficient, helpful in explanations, courteous and pleasant."
shelley B.
powhatan, virginia
magdalena V.
glen allen, virginia
"Charlie and Justin called beforehand, and arrived on time. They were courteous, polite and cheerful. They took their time checking the system and explained everything to me. Great service! Thank you"
mr wolf W.
richmond, virginia
"Polite, knowledgeable and efficient"
mrs cheryl H.
mechanicsville, virginia
"Solved the problem."
sue H.
richmond, virginia
"Shea was very friendly and explained everything to me. He was very professional and did a good job."
mr short S.
midlothian, virginia
qiao L.
glen allen, virginia
"Austin and Brad are very knowledge, capable, and friendly. We are very happy with Eveready' service!"
ira S.
richmond, virginia
"The technician, Michael was courteous and explained the service performed and the condition of our furnace"
christophe G.
midlothian, virginia
mr wright W.
richmond, virginia
"Brad explained everything fully, and answered our questions to our satisfaction. He covered the complete scope of job. He made replacing our 32 year old vents a pleasant experience. Not an easy thing to do. We highly recommend him and your company."
mr vulinec V.
midlothian, virginia
"Prompt, on time. Water heater installed the same day."
mr arnold A.
chesterfield, virginia
brendan S.
midlothian, virginia
"Bryan Robinson was knowledgeable, informative, and pleasant in the maintenance service he provided to me. He outlined several things that could be done to maintain our HVAC system and offered us a chance to get a good price on a maintenance contract with the company. Very pleased with him."
allen T.
n chesterfield, virginia
"Very fast response and tenacity in adverse conditions. Knowledgeable of AC system, fast diagnosis and repair. Good recommendations for future maintenance of entire AC system (ducts) to enhance AC performance, lower operating costs."
kevin M.
colonial heights, virginia
khalil A.
henrico, virginia
"The Technician did nothing. He open the a.c. panel and put it back. He checked the outside unit and said need some freon but he does not kn0w what kind of freon this unit need. On top that he said that he can clean the out unit but if does clean it may do more harm to the unit."
billy R.
midlothian, virginia
"Polite, congenial and professional. Eric identified the issue and repaired in a timely manner. He cleaned up his work area."
robert F.
mechanicsville, virginia
randolph B.
doswell, virginia
"Arrived right at noon as opposed to between 10-12noon. Did not like the resale for duct cleaning."
louis (karen) G.
richmond, virginia
debbie P.
midlothian, virginia
sarah M.
richmond, virginia
"They did change my filter and made things easier for me. I am handicapped and can not get to the attic to change filters nor can I get on a ladder to change the filter in the ceiling of my hallway. They made it so I do not have to do that too. Very kind and polite. I appreciate being treated with respect. That is not very common anymore.. you guys are great! Thank you and God bless and keep you all safe. Thank you"
boyd J.
richmond, virginia
"He was most polite and knew wht he was doing WE WANT HIM AGAIN"
linda E.
aylett, virginia
"He showed up on time, was very professional and friendly, and fixed our air conditioning"
mr penny P.
mechanicsville, virginia
edward P.
richmond, virginia
ross V.
richmond, virginia
"Technician was very proficient and helpful."
mr h holliday H.
richmond, virginia
"Professional and friendly."
christadelphian C.
richmond, virginia
"Heads up, was so pleased with your mens service that I didnt read the questions, I just touched what I thought were 10s all the way down and fortunately realized before I hit submit that I had touched all the N/As!!! That should be relocated. We ordered a replacement system for our church bypassing the get 3 estimates rule because we were so pleased with your representatives to do right by us and get us some cooling for this Sundays service and annual children's program. Scheduled replacement is this Wednesday!"
mrs mayo M.
sandston, virginia
"Did a very good job and was very easy to talk to."
mr bryson B.
richmond, virginia
mrs padgett P.
richmond, virginia
"She came in, introduced herself and fixed the problem."
mr hogue H.
glen allen, virginia
"Staff was very kind."
julien sr S.
montpelier, virginia
joe C.
richmond, virginia
"Technicians were honest about the problem & fixed it rapidly."
cheryl B.
manakin, virginia
"Shea was quick, efficient and knowledgeable."
jon D.
richmond, virginia
steve T.
richmond, virginia
"The price to clean out the water line was exuberantly high. Same thing was done last year for $110 by another guy. You guys did it fast, but at over 3 times the price."
jim C.
chesterfield, virginia
"Brandon was very efficient and explained the problem and how he would fix it."
alicia A.
richmond, virginia
"On time and efficient with service."
jane ruffin R.
mechanicsville, virginia
"Your service man service man explained all of the service procedures, was very efficient and courteous.His name was Bryan"
sherry M.
richmond, virginia
"Chris is easy to work with and works hard to fix the problem."
mrs ailes A.
richmond, virginia
"Friendly, efficient, good work"
eva C.
n chesterfield, virginia
marcus M.
glen allen, virginia
john P.
midlothian, virginia
"Brandon was on time, personable and showed me what he was doing. He gave me a quote on some other work I will be proceeding with soon."
rory O.
richmond, virginia
"Clean and efficient duct cleaning"
anita C.
glen allen, virginia
"I am very pleased with the urgency of the response to my issue. Technicians(s) were here within an hour of my call."
dolores G.
richmond, virginia
"Very knowledgeable and helpful."
william D.
mechanicsville, virginia
"You came out when others put me on hold."
paul G.
richmond, virginia
"Mario arrived timely, masked as requested, and did his inspections and the billing process quite efficiently."
jinny's S.
richmond, virginia
mac F.
rockville, virginia
"Although polite and courteous the technician failed to put the fuse back in on the lower outside unit failing to return it to operation. I managed to resolve the issue myself but found it frustrating. Additionally he did not initially know what type of service he was to do at the appointment and I had to tell him along with the pricing. No summary of the service was provided at the end of the appointment"
janyce O.
richmond, virginia
"Travis has been servicing both our heater and air conditioning units for many years. He knows our house and us. We always request him because he is thorough, professional and competent."
mrs g karstens K.
glen allen, virginia
"Chris and Justin were the technicians that came to my home. They were knowledgeable, professional, prompt and answered all our questions. They are an asset to company."
curtis B.
richmond, virginia
alan C.
mechanicville, virginia
mr b smith S.
richmond, virginia
mr phipps P.
richmond, virginia
"They were here on-time and worked until they got the furnace and water heater installed. All ways kept me in the loop with what they were doing."
leo C.
south chesterfield, virginia
"I was told a $99 service charge but nothing about an additional charge for not having repairs done"
gregory N.
hopewell, virginia
"Mario was very professional did what he needed to do was in-and-out and was very pleasant"
kelly M.
chesterfield, virginia
joanna B.
henrico, virginia
"He started my AC again and stopped my house from getting so humid and hot. for a 75 year old, that is very important."
beth F.
richmond, virginia
"I told the service technician I did not want to finance but was still set up on a payment plan and it was set up without my approval and am now being chrages extra, above the installation price. I am contacting the BBB"
nancy N.
richmond, virginia
"Mario was sweet as can be an efficient. Perfect for our household!"
jimmie U.
south chesterfield, virginia
"Techincan Brandon came to my home fixed my A/C unit very professional and knowledgeable."
mr watkins W.
richmond, virginia
"Technician explained what he was doing and answered all questions we asked."
david S.
chesterfield, virginia
"Very happy with the quality of service and the speed of job completion."
marian B.
chester, virginia
"The plumber disrupted the vapor barrier to the point that the new owners forced me to come back and revisit the residence. Completely unacceptable standards"
craig P.
chesterfield, virginia
"Travis checked multiple options before providing us with advice on how to fix our venting issue upstairs.This including finding ductwork when we didn't know where it was."
john A.
richmond, virginia
"On time. Very efficient"
lindy D.
midlothian, virginia
"The powderroom toilet is WORSE than before the service call. Repair lasted 1 day. The tank won't fill and the toilet won't stop running. We had to turn off the water. Please send someone to make this right."
edwin J.
glen allen, virginia
kim L.
chesterfield, virginia
"Mario was friendly, explained what he was doing on terms I understood, answered all of my questions, and did a thorough servicing of my hvac equipment"
ms brown B.
richmond, virginia
"I am please for the service each time, they are through at what they do and they explain what and why they are doing,"
ms wright W.
sandston, virginia
"Prompt, efficient, courteous"
william S.
beaver dam, virginia
william R.
mechanicsville, virginia
"Polite and informative about what needed to be done."
ed B.
henrico, virginia
"Great job, fair price."
william C.
henrico, virginia
"Quick Honest appearance politeness"
ian P.
richmond, virginia
ms webb W.
glen allen, virginia
"On time, pleasant, professional, completed job timely."
lydia W.
richmond, virginia
"Very professional"
andrea H.
north chesterfield, virginia
robert S.
richmond, virginia
jon D.
henrico, virginia
"Prompt response/repair of my HVAC."
larry G.
chesterfield, virginia
"Still have 2 dead pipes in the floor, have not been removed yet so I can fill the holes and th e vent pipe is too high according to my wife, an I share"
anne B.
richmond, virginia
"Technician showed up on time and was efficient and friendly."
robin B.
richmond, virginia
"I am usually very satisfied with Eveready's work and the nice people. The plumber I originally called was out of town. Trying to help me, he engaged another plumber, but didn't let us know that. I hired Eveready, but they both arrived at about the same time. The other plumber understood and was very nice about it and left. The Eveready man was not very nice and kept calling and calling me while I was teaching an in-person class and wouldn't wait until my class was over. I wasn't going to answer the rest of these question as I wasn't there, but the form insists."
grace T.
richmond, virginia
"Quick, courteous, professional."
patrick H.
richmond, virginia
"Brandon was very professional and efficient and communicated throughout the entire process."
sonja T.
chester, virginia
"Stay as far away from this company as possible. They tried to scam me I to paying $22 grand for a new unit when the tech didnt even fully open the u it only the side panel. We had another company come out and turns out it was not the part that Eveready was claiming was wrong and why the unit needed to be replaced. Went back and read reviews and this is not the first time theyve tried to scam people. Horrible company. Theyre out for money not to fix whats wrong. $99 for a service call is ridiculous when they just come to lie to your face."
charles M.
midlthian, virginia
joseph S.
glen allen, virginia
phil B.
north chesterfield, virginia
leslie C.
midlothian, virginia
ms reade J.
richmond, virginia
"They seemed to know what they were doing. He also explained the service contract."
kaete U.
richmond, virginia
"Brandon was very knowledgeable and diagnosed the problem with my sewerage ejector pump. He answered my questions clearly and was very helpful. He gave a a rough estimate of the cost of the job. I had planned an out of town trip so I told him I would call on 8/2 about getting the pump replaced."
joan H.
hanover, virginia
"Brad was very personable and was very informative. He was able to explain the way the system works throroughly and explained how it would be beneficial for us to have the Advantage plan while at the same time was not pushy at all telling us he could only give us reliable information but the ultimate decision would be ours. We felt very confident that this would be a good decision."
kathleen Y.
n chesterfild, virginia
"Charlie was very personable, did his job well and then less time than I anticipated."
eva C.
n chesterfield, virginia
ms greenbaum G.
glen allen, virginia
"Outstanding customer service - always on time, reliable, and honest! J & J have been to my house before for regular routine checks and always thorough and willing to explain how things are working and not working in a way that I understand! I appreciate their service!"
ms opengart O.
richmond, virginia
"It took several tries, but Charlie finally found the problem. Hopefully, it has been solved. I am still watching the thermostat"
phil B.
richmond, virginia
joanne H.
henrico, virginia
lutheran of redeem R.
petersburg, virginia
"Your company knew that we needed an estimate for a church. When your representative arrived he said that you are a residential company only and charged $100 to show up. This was mentioned when I asked for the quote."
sheldon P.
chester, virginia
"Your service representatives, Justin and Chris did a great job assessing and repairing my A/C. They also gave me recommendations to replace and maintain my unit."
thomas M.
chesterfield, virginia
"Excellent"
ben P.
glen allen, virginia
ms gurney G.
chesterfield, virginia
"Did not expect to have service so quickly"
mr carleton C.
richmond, virginia
darren M.
north chesterfield, virginia
"Tech installers were fast and efficient. Great looking job. Only down side thermostat install delayed 2 days and wasn't programmed till I personally did it at 10pm before leaving for work."
michael M.
midlothian, virginia
"When a pipe broke and water was going everywhere, he reacted quickly to shut off the water and thoroughly clean up the mess."
jeff S.
chesterfield, virginia
"On time, explained problems and options clearly, and responded well as issues arose."
sherry M.
richmond, virginia
oliver M.
richmond, virginia
richard S.
midlothian, virginia
"Professional, Knowledgeable"
janice M.
quinton, virginia
"Tish explains everything that she has to do to get the job done"
mrs terrell T.
richmond, virginia
"Very professional,knowledgeable in her skill, and arrived before time on appointment. Took her time to answer questions that I had about service and recommendations."
clifford H.
chesterfield, virginia
ms ritchie R.
richmond, virginia
"Everything is working fine."
lucie K.
glen allen, virginia
"Prompt, called ahead, company called Me to remind me my 6 monthly service"
mr jackson J.
richmond, virginia
"Jonathan was very prompt arriving much earlier than I expected. As always he was very polite and answered all my questions. The repair was completed very quickly."
mrs hixson H.
mechanicsville, virginia
"Had air conditioner that was broke, it took 3 different ticks in 1 day to fix it. This all occurred about 1 month after we had our year tune up. I feel that should have been found at annual check."
angel C.
midlothian, virginia
"Problem has repeated itself"
randolph B.
doswell, virginia
"She was very on time and pleasant. Knew what to do and got the job done. We have just found out though that the quartz Sleeve on our system was chipped from her moving it back and forth as she was deciding if she could do that approach. We are sure it was an accident but it cost us $40 out of our pocket."
gloria B.
richmond, virginia
mr clark C.
richmond, virginia
"Courteous and competent."
patricia C.
richmond, virginia
"It was just after 5 on a Friday afternoon and the whole Richmond office was very helpful and responded to the ruptured water pipe in my front yard. Very considerate of my distress and very professional and thorough."
jean S.
mechanicsville, virginia
"Technician is very thorough and does well answering my questions."
mr goode G.
midlothian, virginia
"Technician did not take debris with him and littered the property and area where work was done. He did find the issue and properly fixed it. However, the technician who came out on Thursday evening did not troubleshoot the problem and told us and your office a part was bad. The part was not bad and if the tech had checked properly he would have not made that statement. Instead, he blamed things on a new part without verifying and left us without A/C until the tech could come by on Friday. I'd rather not have the Thursday technician come again.."
wanda H.
richmond, virginia
"Required 2nd visit to resolve new leak problem"
ms marilyn W.
richmond, virginia
"Brandon was very polite and professional. He didn't mind me standing near the area he works so I could see what was going on. He also explained the things he was doing so that I would understand and I appreciate that."
john B.
henrico, virginia
mrs anderson A.
richmond, virginia
hilda R.
chester, virginia
"On time when needed"
mr e powers P.
richmond, virginia
"I have been with yall for over 20yrs and you have all ways been there when I needed you"
roy T.
hopewell, virginia
"Insurance company wanted a email estimate not a hand written estimate."
jones J.
highland springs, virginia
"Very nice and informative"
mr jabbar J.
richmond, virginia
"They very professional"
richard H.
n chesterfield, virginia
"It was a hot day and I appreciated Marion's diligence in getting the job done."
leland S.
n chesterfield, virginia
"I have not received the replacement air filters that were to be sent for me to use according to my service plan"
alvin B.
petersburg, virginia
"Charlie and Brad were very professional and they explained the theory of how A/C is suppose to operate. They were very knowledgeable."
jenny Y.
henrico, virginia
mr strickler S.
richmond, virginia
mr mick M.
richmond, virginia
"Brandon was punctual, polite and capable. He completed the job in a timely manner and overcame all installation challenges."
mr hogue H.
glen allen, virginia
"Friendliness, cared to make sure I understood what he was doing."
mr steven S.
richmond, virginia
"Johnathan answered all questions and was fast to install."
chelsey B.
midlothian, virginia
"Got me scheduled very quickly! The guys were great and the job done even when problems out of their control came up"
ms harman H.
ashland, virginia
"Do excellent work, a complete check up inside and out."
michael O.
henrico, virginia
"Timely and efficient service"
june J.
chester, virginia
justin B.
hopewell, virginia
"I think you all did a great job."
raymond T.
highland springs, virginia
karen T.
north chesterfield, virginia
"tune up complete but oil fumes exist now"
mr snider S.
mechanicsville, virginia
jean T.
colonial heights, virginia
"The technician was professional and knowledgeable"
jennifer P.
richmond, virginia
george S.
glen allen, virginia
mrs bell B.
richmond, virginia
charles H.
richmond, virginia
"The plumber was knowledgeable and personable."
karen S.
n chesterfield, virginia
"We called and very next day technicians came and fixed the problem. They were on time and called us 30 minutes before to let us know they were on their way. We are very happy it is so comfortable inside."
jon D.
henrico, virginia
"All work done to our expectations."
jody T.
glen allen, virginia
"This was an emergency service call as my A/C was not working and Chris called me promptly and was at my house in under an hour. The two technicians were courteous and had my problem fixed in an hour."
wanda H.
richmond, virginia
john G.
henrico, virginia
"Great job and responsive to questions."
mr wildy W.
glen allen, virginia
"Problem has been eliminated."
terry C.
richmond, virginia
"No one can tell me what the $66 fault location fee is for."
jennifer E.
midlothian, virginia
"Travis was awesome"
terri W.
glen allen, virginia
"Very professional and prompt. Willing to accommodate to my wishes concerning the pandemic. Knowledgeable about the problem and was able to fix the issue in minimal time or effort."
randolph B.
doswell, virginia
"Good job. Had to ask him to put on his booties."
andrew M.
henrico, virginia
"They arrived on-time, were professional, courteous and friendly."
ms dipersio D.
richmond, virginia
lemond A.
chester, virginia
"Great customer service."
myra A.
richmond, virginia
"Austjn is great and that is why I request him"
michael N.
hopewell, virginia
mr ratchford R.
richmond, virginia
"Great communication and excellent work performed!"
sybil P.
quinton, virginia
"I am STILL waiting for information on the Advantage program that I agreed to on the phone. I would like coverage terms in writing. I have been told "everything is covered for repair or replacement" but would appreciate the terms written."
mr clayton C.
chesterfield, virginia
"as listed on all 10s below"
daivd K.
richmond, virginia
"very professional, explained service, friendly"
mr hutcheson H.
richmond, virginia
capital area health network G.
richmond, virginia
"Customer satisfaction"
david R.
richmond, virginia
"Austin and Brad were amazing. They were friendly, professional, respectful, and knowledgable. As a new homeowner I've had to have several different types service experts visit the property. They were by far the best I've encountered."
mr bradford B.
richmond, virginia
"Service was done efficiently and on time."
perry P.
n chesterfield, virginia
william P.
quinton, virginia
"They assessed the problem and promptly took action to fix the problem."
mrs underdue U.
richmond, virginia
"Very determined to find and resolve the problem."
susan L.
richmond, virginia
"He explained what he was doing and why!!"
james B.
richmond, virginia
"The items requested came as promised."
shelly S.
richmond, virginia
"They were very polite. Went above and beyond the tune up with cleaning up hose and organizing outside stuff. Explain in detail the concerns they had with my units. I recommend!!"
ms campbell C.
richmond, virginia
"I had a couple of what turned out to be fairly minor plumbing issues. Brandon took a conservative approach in fixing the problems and was clearly concerned for the costs involved. I appreciated the detailed way he answered my questions."
john F.
glen allen, virginia
"Done right at very reasonable cost"
olivia B.
sandston, virginia
"Rick is very competent in getting the job done. He has a great deal of knowledge and expertise in his job."
chester ited meth chrc C.
chester, virginia
donnetta Q.
n chesterfield, virginia
"I rate a number 8 due to that we did not discuss the interest rate of 16 percent. I think that is way to high.. The A/C unit looks nice and the installers did a job putting in the unit. The house is nice cool."
edward S.
mechanicsville, virginia
"Every thing I asked to be accomplished was done"
anne W.
chester, virginia
"Very knowledgeable. Explained things well and was very friendly."
mr donithan D.
mechanicsville, virginia
"Did his job & explained what he did"
marsha D.
petersburg, virginia
"Shea was great! Knew his stuff!"
vicky M.
richmond, virginia
"Shea was on time and he kept me informed with everything he was doing"
joel C.
richmond, virginia
"Very courteous service"
harry M.
richmond, virginia
eugene E.
henrico, virginia
"My air conditioner unit was out and was very hot and late. My mother an wife had hard time and I called you guys without real hope that somebody so later at night will come and fix it but Christopher and Cody as I understood late at night drove far away and fix my unit at great price. I am so happy and want to recognize those guys and their honest work. Please, please forward this to their boss for any possible recognition."
ron S.
richmond, virginia
ms thornton T.
richmond, virginia
"The plumber was not expecting (and neither was I) for the repair to last so long. I had the parts that were sent from Kohler, but they were for a newer model of the same faucet. In the end, the whole faucet had to be replaced."
greg W.
richmond, virginia
"Knowledgable and honest."
connect H.
chester, virginia
"They provided excellent service"
mr. wilson T.
richmond, virginia
"On time, quick, and very pleasant."
beth S.
richmond, virginia
honey savage S.
glen allen, virginia
"The technician was very attentive and addressed my issues!"
ferriel T.
colonial heights, virginia
"Very professional and courteous."
dr suzanne H.
richmond, virginia
"They fixed the problem!"
pat Y.
glen allen, virginia
"Tish was knowledgeable and explained the problem in lay terms"
wayne R.
richmond, virginia
"Technician was very pleasant and polite and he was very knowledgeable!"
mr neale N.
richmond, virginia
"It was disappointing that they didn't have the right filter for my unit, especially since it is one installed by Eveready, and it's standard service. So now I have two appointments for a filter change. Technicians are great apart from that."
mr venuto V.
richmond, virginia
john R.
north chesterfield, virginia
"Courteous,efficient service"
mr edmunds E.
richmond, virginia
mike M.
petersburg, virginia
ronald S.
richmond, virginia
monte B.
chester, virginia
"No help. Quoted price of $13k or more to replace system. Had a different company repair leak, replaced lost freon for $846.00. System now working fine and tenant is happy. Probably will cancel my service agreement with your company."
robert W.
midlothian, virginia
"I was just happy that Austin and Nick arrived earlier than they had projected and promptly repaired my AC unit. They were very efficient and friendly."
mr fowler F.
richmond, virginia
ruth N.
richmond, virginia
"It was determined by #1 that I needed a new heat pump unit. #2, Nick Pienta did not provide me with an understanding of the cost of a new unit. He kept telling me a monthly payment and never gave me a total price. Seems like I will be making payments for at least 10 years which will be over $20,000. I need to talk with someone who can give me the price of the new unit and then discuss the monthly payments."
erica L.
richmond, virginia
william H.
richmond, virginia
"Couldnt finish project"
ms igharas I.
glen allen, virginia
daniel S.
midlothian, virginia
"Justin was great, friendly and knew what he was doing"
carl W.
henrico, virginia
"Everything was fine."
brenda S.
quinton, virginia
"Timelyl, courteous and efficient"
andy M.
chesterfield, virginia
"Very friendly, went extra mile..."
pete W.
richmond, virginia
mr cole C.
henrico, virginia
"on time. efficient."
sharon H.
richmond, virginia
"The tech's were very informative about what my problems were and the solutions for fixing the problems."
galen R.
n chesterfield, virginia
"Bryan did a great job for me."
stephen H.
midlothian, virginia
"This was a spring maintenance checkup and our AC was working perfectly fine. Within 2 hours it was no longer blowing cool air! So we now have to have someone come out to fix whatever your technician did to make it stop working!"
mr cox C.
richmond, virginia
"Chris was great. While the communication from the central office was not perfect, Chris was responsive, knowledgeable, and friendly."
janice M.
quinton, virginia
"She explained the price and why and after the repair she explained to me the repair she made and the she explained the type of water system I had and what to do if their was another problem; I really learned a lot to my benefit."
girles A.
chester, virginia
bethanie G.
richmond, virginia
mr robertello R.
midlothian, virginia
"Travis did an outstanding and thorough job. He gave me good advice and tips and answered all of my questions. I will request him again."
jinny's S.
richmond, virginia
"Service"
cindee H.
new kent, virginia
"The tech was disinterested."
barbara R.
glen allen, virginia
"Service person is on time or call if going to be a little late or early- service person knows the equipment and answers any questions you may have and does the service quickly and efficient as well as explains what was done and if anything else is needed at the time of service. Always polite"
mr green G.
glen allen, virginia
"great work and prompt"
john W.
richmond, virginia
"I'm pleased"
george W.
powhatan, virginia
"Good work done quickly"
carol S.
henrico, virginia
"on time - very knowledgeable - answered all my questions"
thelma M.
richmond, virginia
ms casasnovas C.
richmond, virginia
"Friendly & respectful customer service explaining work done & why..."
janice J.
richmond, virginia
"All employees were knowledgeable, efficient,and polite/friendly."
mr dohrman D.
glen allen, virginia
"Roger was excellent. Diagnosed our problem and set us up with a new unit complete with service plan."
rusty H.
chesterfield, virginia
"very courteous and professional techs that worked very hard to fix my plumbing isssues."
anne P.
new kent, virginia
william D.
midlothian, virginia
"Very informative and efficient."
mr beck B.
richmond, virginia
"Did excellent job"
dr camp C.
richmond, virginia
syed A.
henrico, virginia
"Problem exists. Amount of water leaking has reduced significantly but not 100%."
mr stokes S.
richmond, virginia
"Technician Blackburn provided excellent service"
jeff T.
richmond, virginia
stephanie P.
glen allen, virginia
"He was knowledgeable answered all my questions and I enjoyed working with him Eric is definitely a 10"
mr pond P.
richmond, virginia
"Labor cost was high. All other aspects of service was 10."
jim P.
n dinwiddie, virginia
"This is the second time that I have used this company and they are very reliable, honest and knowledgeable."
mr ormond O.
quinton, virginia
"Tech was ver efficient and professional in providing the service."
ms meyers M.
richmond, virginia
darlene S.
glen allen, virginia
"The technician was very thorough and efficient! He was friendly, helpful, and kept me informed."
mrs faison--(joan) F.
richmond, virginia
"Chris was a big help--I always seem to have trouble with my thermostat but he showed me just how to fix my problem and I appreciate his help--many thanks"
dennis M.
moseley, virginia
"Was told my warranty expired on my tankless water heater when in fact it had not. Was then quoted $5600 to replace it."
joanna B.
henrico, virginia
"Johnathan was very informative about the questions I ask and was very good about caring for my AC."