Eveready Service Experts Reviews

"I called Friday around 5 pm to request service for my malfunctioning air conditioning unit - AC blowing hot air and temp inside the house was rising. Shortly after my initial call the service technician called to let me know he was on the way. He arrived at my home a short time later. The service technician was polite and efficient. I explained that this was the third time this problem had occurred and the last service technician, Jonathan, had indicated a problem with a sticking switch in the outdoor unit. The service technician seemed to be thorough in checking to determine the problem with the air conditioning. He explained that the AC was blowing hot air because a switch in the outdoor unit was stuck. (By this time the indoor temp was close to 90 degrees.) He explained that he had taped the switch to the correct position and the AC was blowing cool air. He did not have a new switch on his truck and the switch was not available as it was after closing time on Friday evening. He indicated someone from Eveready will call me Monday 06/05/2023. He requested payment for the service visit, which I paid. My reason for rating satisfaction with service as 9 is that this heat pump unit has not functioned properly since it was installed (not sure if this is due to faulty Lennox equipment or faulty installation/service of this equipment). I would rate Brian's service call as 10. (I have been a long time customer with Eveready. The service provided - or rather not provided/available in December 2022 and the recurring problem with the AC blowing hot air and when in heat mode the auxiliary heat constantly on - has left me with a very unfavorable impression of this company.) I will continue to use Eveready for the next year as I have a service contract on the Lennox heat pump."

"We got a second opinion that made a lot more sense..... And that also found our UV light bulb had never been replaced by Service Experts even though we paid for a replacement a couple years ago. Apparently the team that came out failed to notice that....."

"John and friend did a top notch professional job"

"Aymari was very professional and polite"

"Friendly and showed up on time"

"Alex had been here before and was able to determine the issue within 10 seconds. It was an issue that he had corrected previously, so he was able to solve it again in 10 minutes without charge."

"Same day response, quick fix, friendly and experienced staff"

"We had a problem with the wire/fuse box. The two gentlemen solve the problem. They were polite, knowledgeable, and worked in a timely manner."

"Technician was polite and communicative in the inspection"

"tecks were very business like and nice."

"Ever ready called me 9 minutes after the end of my four hour window and said I was misquoted. Instead of $129 my requested service is $419!!&&$! There was NOTHING said or done to mitigate everreadys MISTAKE. No discount offered. No apology."

"They tried to resolve the problem"

"Joey was very knowledgeable and friendly. Darren responded to every email and answer all my questions in a quick professional manner."

"Smart friendly professional technician"

"The service was effective, and the technician was quick to detect the issue and also quite friendly!"

"Clearly seem -less performance"

"Not helpful. Can't distinguish between sewage and a dead animal."

"Tech was very polite, shared info on what he was doing."

"The technician was a. big help in answering my questions."

"Very professional and courteous"

"Service crew was very pleasant and courteous. They kept me informed the whole time they were on site, and quickly returned to finish the job when additional equipment was required."

"Quick and easy"

"The technician identified himself; phoned me before his arrival; very professional; identified himself, and company before entering my building; showed courtesy in putting covers on his shoes; attended to his assigned job; let me know that due to the rain he could not properly examine the outdoor unit --- therefore that would have to be rescheduled, but otherwise things are good."

"Excellent job"

"He was polite and knowledgeable"

"Sam C. Was probably the friendliest tech Ive had from Eveready.He was very knowledgeable and efficient."

"A friendly and knowledgeable young man who finished the work quickly."

"Sam and the other gentleman were professional, courteous, and friendly. Great guys!!"

"On time, well trained technicians, excellent service."

"Service was done on time, quietly, efficiently, courteously, and completely."

"Appreciated the call when he was on his way. Thorough job and asking if I would like him to wear a mask."

"The young man was very polite and went about his business with knowledge and consideration."

"Kaylee was on time, answered all questions thoroughly, and provided excellent service in a timely fashion. Kaylee is very personable and an asset to your company. We would prefer to have her handle our service needs in the future."

"Professional, courtesy, down to earth people. Very knowledgeable and detailed at explaining everything."

"Kaylee did an excellent inspection of my HVAC system. She was also polite and respectful. The problems were solved. I pray that she will continue to service my HVAC system."

"Adrian was professional, courteous and thorough. Kept me informed of every aspect of service provided."

"Aymari was prompt, polite and professional. He also made sure I got filters 12 x 12 x 1.."

"test"

"Awaiting parts"

"Ive watched Sam work and hes very thorough and know hell take excellent care of our equipment."

"Sam quickly isolated the problem and was able to fix the problem in a reasonable amount of time. The charge seemed a little high for the amount of time it took to install."

"Sam quickly isolated the problem and was able to fix the problem in a reasonable amount of time. The charge seemed a little high for the amount of time it took to install."

"Alex, the technician, was extremely courteous, and knowledgeable, wore covers on his shoes, and answered all of our questions. Alex explained all charges and told us what to do to get our unit cleaned by Eveready. Alex is truly an asset to your company. A+++"

"On time"

"Tech was very nice and pleasant"

"Super quick service, polite, professional and affordable"

"As Ive previously reported~ trustworthy, professional, knowledgeable, respectful"

"Very professional and job well done"

"Aiden was prompt,courteous and was very thorough."

"Chris is always friendly and does a great job"

"Adrian, my technician presented very professionally. He was respectful of me, ( my precious Pomeranian) and property. He explained things in answer to my questions throughout the entire process. He exuded knowledge and confidence. My expectations as far as service and my technician were exceeded. Unfortunately the AC unit was found to have a leak but I am fortunate he found it and reported back to his supervisor and there will be follow up today."

"technician was very good"

"Very informative. Answered all my questions."

"Aymara Was very attentive to my concerns. He was very patient and he also taught me the things that I needed to do to help me to adjust the temperature on my thermostat."

"Technician was on time and efficiently performed service"

"I have 2 systems and the tech was very thorough, and kept me informed along the way."

"Techniciian was prompt and completed the required maintenance in a timely, efficient manner. Very pleasant and courteous young lady."

"Over many years I have found them to be reliable, efficient and thorough."

"Quick response to a service call."

"Excellent service, knowledgeable and friendly technicians,"

"Service- response time when call to get help, easy to set up appointments and technicians are friendly and knowledgeable."

"I am still awaiting part to complete job."

"Matt broke our thermostat. Its been a nightmare getting a new one. Its not warranty but your mistake. Thank goodness Jonathan is now taking care of it"

"Sam was friendly, thorough, and quickly resolved my issue"

"The Service Kaylee provided was excellent. The reason I only gave an 8 was that as an Advantage Member, I expected that Eveready would consider my time as valuable, and do a better job of communicating with me. I had a window of Noon to 4 pm. At 4:15, I called Eveready and was told that the tech was running late, but was in fact still coming. I then got a call from the Tech that she was on her way at about 5pm and she arrived about 5:30pm. As she was about finished, I received an email from Eveready at 6:47pm notifying me that the tech was on her way to our house??"

"Brandon was quick to troubleshoot the source of the problem, and rectified it immediately!"

"Fine service, provided quickly and accurately."

"very professional"

"Very friendly and communicative. Thorough inspection."

"Josh Traylor was excellent. So knowledgeable and friendly."

"Kaylee was a total professional. See explained what she was here for and what she hoped to accomplish."

"Very friendly service person. Not in a rush. Was patient in answering all my questions"

"Very professional"

"Rafael did a great job troubleshooting my A/C problem and fixing it under the cost of the original estimate."

"Joey provided extremely professional service. 10 out of 10 will use again!"

"Very thorough. He quickly determined the problem and then took the time to completely fix the problem."

"Our technician was at my house within 1 hour of calling after hours for an emergency."

"Eric is the best technician"

"Kept changing time. Otherwise a 10"

"Technicians were not friendly and seemed that they didnt want to be here. I was quoted a ridiculous price of $541 to just install a dishwasher. When I asked for a breakdown of the price they said that was the fee to install any appliance, such as a garbage disposal or dishwasher. I dont remember their names because I dont think they ever introduced themselves. Ultimately I refused the service and paid the transportation fee. I was very disappointed in the service and probably will not be calling this company to replace my 3 toilets as previously planned."

"Cody and Brian were super helpful determining what was wrong and explaining it. They listened to my wants one a new system and helped find the perfect one for me."

"She took panels off & checked & clean everything!"

"Chris is the best there is! He is polite, honest, timely, friendly, knowledgeable, and truly the one person we always request!"

"Timely, courteous, seem to do a good jo"

"I have already completed this survey and submitted it."

"Good service"

"Your techs always are prompt, efficient and courteous."

"Sam was very efficient, timely, professional, and courteous,"

"I was especially pleased with the professionalism of your service technician. She was pleasant and efficiently performed the inspection of my HVAC system. She was not here "for hours" outside but seemed confident and gave me feedback upon her return inside to reset the thermostat."

"I have been very satisfied with the maintenance and repairs performed by your technicians."

"Great, prompt service. Have been pleased with Eveready all these years."

"Excellent service! Highly recommended."

"Good service and on time"

"Did the job quickly and professionally."

"Louis provided good service"

"The A/C isn't working after having the "tune up"."

"The tech took his time and went thrugh the units in a professional manner."

"Always polite friend ly professional"

"Sam and Don arrived on time and worked efficiently throughout the time here."

"Louis did a great job! Explained the services performed and showed pictures of the interior of my furnace - very helpful!"

"Great products and service."

"Prompt service. Techs explain what they did and provide information regarding any problems they might find, how it will be fixed and about how long it may take."

"The technician Alex has demonstrated on multiple occasions the highest level of professionalism and integrity. Putting of shoe covers, answering questions and assuring he has answered any questions. I put a 9 because although the HVAC service is exceptional, the plumbing service is outrageously expensive."

"Excellent service"

"From the first time I called everyone has been prompt and courteous."

"Quick service. Knowledgeable staff"

"I have had great experience and service with you for the past 15 to 20 years. Very Pleased."

"Courteous professional technicians"

"The 2 tech's were great"

"Technician came in the stated time frame. Brandon was helpful in his advice and serviced the complaint quickly without using new parts. He could easily have sold me a new kitchen hose for the sprayer at the kitchen sink."

"While I usually dont talk about friends about these kinds of things, I am happy to when the subject of service comes up. You are responsive when Ive needed help and always resolve whatever the issue i have. Josh and Rafael were the personnel who came this time, they were prepared with the extra long ladder they needed, helpful and explained what I needed and what they did. Ill be pleased to have them return when next I need service,"

"Kaylee was very efficient and personable in her equipment service"

"He was pleasant and knowledgeable edgeable."

"The technicians were polite and friendly."

"Good service and polite technicians."

"Quick, efficient, friendly"

"Quick and excellent service."

"Service Tech was very thorough with the inspection and gave tips to maintain and improve the equipment."

"The service is great, they check the system, and the system works well, and I like that they cleaned the vents as they were installing the system, which I feel really helped to maintain the heat in the winter and air in the summer. They come out twice a year and as needed should you need them, which I have not because the system works well. However, should anything happen, they will replace the parts, therefore it is worth the contract."

"Still new to me so not fully knowledable & comfortable with company yet"

"The serviceman was knowledgeable"

"The service demonstrated by your service men Kaleek, Isaiah and Greg was exemplary. They were prompt, knowledgeable and dedicated in their efforts at providing the best quality service possible. Everyone was personable and engaging and left the premises spotless. After all was done Greg patiently went over instructions of how to operate the system as well as checking all the new equipment for efficiency. I would highly recommend Eveready to friends, colleagues, neighbors and family. Supervisor (Jim or John) was not very engaging which was a little disappointing. I expected a little more from him. However, that doesnt takeaway from the service provided by the others."

"Knowledgeable person helped us"

"Every technician I have had the pleasure to work with have absolutely been amazing. They are polite, knowledgeable, courteous, and professional. The customer service aspect as well as the excellent service are the main reasons why I will only use Eveready Service moving forward."

"as always, great service."

"Professional, friendly, mindful of keeping my house clean, good feedback that I could understand about my systems, and timely."

"We lost heat and the technicians came promptly and fixed it!"

"Timely response, attention to what was needed, respect for our home, friendly."

"Have had a few call backs but majority of work quality has been good"

"Scheduling & service have been very consistent over many years."

"Helpful discussion for assessment and estimate. This was our first experience with Eveready, so we'll see how it goes in the future."

"I feel the first person that came to the house really did not know what to do and replaced a gauge that was not necessary to replace. But I'm at the mercy of the so called professionals. The second guy that came even made me feel what I said about the first one more true. He did some thing with one of my outside spikets and than could not turn it off and said that it would have to be replaced and that it would be either $395.00-$495.00. The spicket was not leaking or spiting water before he did what ever so I feel it should have been replaced by them for no charge. It was not till I had Mathews Well and Pump that I felt the service I was getting was being done by people I could trust at what they said and did. I had really hoped that I would/could have been able to feel comfortable with Eveready Service since I really wanted to find a company I would want to use over and over."

"You have not been to my house in over year or more"

"Doesn't usually come up as a point of discussion."

"We've been using Eveready for 33 years! Always the very best service and installers."

"Brandon was friendly, knowledgeable and made me feel com"

"I'm satisfied with the service and the technicians are always friendly, respectful, and do a good job!"

"Luis did a good job servicing the equipment"

"Sales pitch for a new boiler was too pressurized after we had sais no."

"Fast, friendly, very knowledgeable"

"Dependable service"

"Nice pleasant person. Great job and I would ask for him if I could."

"Fast speedy correct service"

"Very professional"

"Eric Mills was very thorough and had my best interest in mind the whole time."

"Service excellence"

"Great service very professional"

"I ALREADY HAVE AND ALL WENT AS EXPECTED"

"Jackson was on-time, courteous and efficient. He quickly diagnosed the problem and fixed it."

"Tech arrived on time and got right to work."

"Joey was very personable professional and competent."

"I have been a customer for almost 40 years. I would not think of changing"

"Very professional, courteous and prompt."

"Luis was very professional. He did a great job."

"The best tech we have had for a while"

"I can always count on prompt and efficient service."

"Very professional"

"The tech was professional, courteous and punctual."

"I dislike anything that smacks of upselling, and I hope that any issues that are reported to me having to do with my heating and air conditioning systems are genuine, but not merely the effort to generate revenue, much less meet some sales quota."

"The technicians either were not given good information or ignored it. Either way, i was irked."

"Very good job"

"Guys are always friendly and knowledgeable."

"Was very good helpful when asked questions."

"Expert efficiency."

"great service"

"You all have a great tech"

"Sam and Adrian were on time for the appointment. They were very polite,efficient, and very knowledgeable in getting the job done in my furnace to solve the problem regarding the heat. The problem was solved."

"Fast and affordable"

"good guys. Knew their jobs well. Pleasant. On time."

"Same day emergency service; Devyn (I believe that's his name) was so friendly, courteous, efficient"

"Service is quick and friendly"

"Joey Childress the on call plumber was excellent."

"Joey was phenomenal. Very courteous, pleasant, and respectful. His workmanship seems top-notch. On top of that, he was extremely knowledgeable and took the time to explain everything. I can't say enough good things about Joey."

"I am not impressed with the LENNOX heat pump just installed January 2023. One minute you are freezing and when you up thermostat even one degree it goes to the AUX which is not good. I have had Eveready check it and have been told every thing is OK.I have replaced 3 heat pumps in the 33 years I have lived here and I know when it is right or wrong"

"knowledgeable workers"

"Good quality work"

"On time, friendly, good service"

"1. Excellent technicians 2. Attractive service contracts 3. Quality workmanship well worth costs"

"Always professional"

"I've been a customer for 40 + years"

"I rarely make such recommendations because not all service calls or techs are the same."

"We received great service"

"I would have given a 10 but speaking with an expert on the week-end was impossible."

"Not helpful"

"My experience throughout appointment setup, notification, service performance has been exemplary on the part of Eveready."

"You provide good service at a reasonable rate"

"All Good"

"Haven't had enough experience with the company to be comfortable recommending them to a friend yet."

"You've been servicing my HVAC systems for over 30 years and have been very reliable."

"I appreciate the work that was done, however, the work that wasn't done is concerning. I recently paid to have my insulation tucked back in under the house and I noticed insulation hanging down where new pipes were installed. Also, pipes under both bathroom sinks were not replaced because it was too difficult to drill through the tile floor and leveling material. One of the old water pipes is now leaking which will require another plumber visit. Also, no one went under the house to look for leaks after the water was turned on."

"great customer service"

"Person was nice. Did a great job on fixing my stop up drain"

"My technician (Henry) was knowledgeable and willing to explain things to me and answered every question."

"Easy, pleasant and informed service technician. Answered all my questions and made the appointment run smoothly and was informed on information on other services I was asking about."

"I give 3 young men who provided service 100+ rating. All represented the company well with knowledge of their training and executed their job thoroughly. I am pleased with their service."

"Very professional, through, prompt & courteous technicians"

"THE REPS WERE ON TIME, COURTEOUS, KNEW HOW TO HELP ME AND TAUGHT ME HOW TO USE THE CONTROLS AS THE INSTALLER DID NOT"

"Good task performance and friendly. But followup with emergency issue was poor. On call tech never received call to come. I had to call again with second failure."

"Efficient and got the job done"

"Technicians are very thorough and polite."

"Well done"

"At my house 4 times within a week fourth time I was told I need a new thermostat wanted to sell me one for $800 as a member and I can buy it for anywhere between 200-250. I am still waiting for a call back from someone regarding a complaint. Need I say anything else"

"THEY WERE ON TIME AFTER HOURS, POLITE, QUICK AS THEY KNEW WHAT THEY WERE LOOKING FOR AND EDUCATED AN OLD MAN WHICH SHOULD HAVE BEEN DONE WHEN INSTALLED"

"no reason not to."

"Did a good job thank you"

"Eric was wonderful to work with and seems to have done a good job!"

"Alex and Sam were great during the installation. They were professional, courteous and answered all my questions. Cody initially came on Saturday and was very helpful with the trouble-shooting and recommendations."

"Your technicians are always very thorough and very polite."

"I had a Gastly it was fixed and it got cleared up but it is fixed and now I can get gas I didn't know that so now I like to convince the gas company to give me my propane I will be doing that on Monday"

"Good workmen are hard to find."

"Knowledgeable, professional, respectful"

"Still waiting to find findings!"

"On my recent call, the problem was fixed within 15 minutes. The technician knew his job very well. He was very respectable and professional."

"knowledgeable techs"

"We are advantage customers. Our Service call was placed 12/25 due to serious alert on controls. No call back that day(even though we were told there would be) called 12/26 and opted for potting call in queue. No call back. Called evening of 12/26 and left message. No call back. Called 12/27 and service scheduled between 6:00-8:00 PM that night. Didnt show and no call ( I even called to find out if they were coming). Called back morning of 12/28 and spoke with Manager Travis. He scheduled a 4:00 PM service call and came himself. What are we paying for?"

"The call center I encountered over the weekend was horrific. Completely unhelpful and had the same person 3 times giving different names. Promised a tech would be out on the Monday then when nobody showed up told me the tech would contact me. Did not. Only got my issue solved when the office opened back up"

"24/7 service"

"The young lady that answered the phone when I called was so pleasant and responsive . Daxton was. Ice and did all he could to get me settled for the day and then came back to actually finish the work on time."

"They were willing to work with my schedule"

"Extra fast response. Came out right away. Replaced part and fixed my gas boiler. All this during the busiest time of the year. Wonderful technicians."

"Great customer service Explained the problem"

"Looked like he did a great job"

"Prompt service"

"My new system was installed the Tuesday before the Christmas. Christmas was the coldest weekend in years and my new system dis not work sufficiently. The themostat did not go any higher than 69/69 even though its has run 24/7 since being installed. Here it is a over a week later and my system in not working properly."

"fast turn around"

"Check my recent complaints."

"Have had great experiences since 1977 with Eveready"

"The assigned technician was on time, courteous, and very knowledgeable."

"The technician, Josh, who replaced the heater relay and coil was very efficeint. We are still waiting to receive a quote on replacing our HVAC system. What I don;t care for is the strong tactic to sell the subscription and not just tell us what a unit would cost outright."

"We had no heat from 12/24 til 12/26. We were told early Saturday morning 12/24 that a Tech would come out Saturday and call us before he arrived. Never showed up until Monday 12/26 after I left phone messages that were never returned and finally got somewhere on Monday 12/26 on your chat line. Nearly Impossible to talk to someone when you are desperate for help. Your service line is always busy. You do not return phone calls on 3 different occasions. That is ine4xcusable customer service. Your Service Technition Sam was fantastic. All of our issues were caused by your staff at your office. You should be ashamed."

"Showed up on christmas"

"good information"

"My service representative was professional, courteous and knowledgeable. Great person to represent your business, you are lucky to have him in your business."

"I was not trusting of the technical representatives Explanation of work that needed to be performed after he told me my gas heater which is 2014 only had life span 8-10 yrs and being charged for trip with membership that clearly states no trip fee ever,and when asked why he stated it changed 2 wks ago when I purchased it over a month ago"

"Daxten was exceptional. Speed of service. Knowledge of the situation. Price was very reasonable!!"

"Expert and reliable service for my home for years"

"Eveready has been my provider for 30+ years. They are easy to schedule with and have been very responsive in "emergency" situations."

"Because the technician was very knowledgeable and took the time to explain everything."

"Have always found them to be very trustworthy."

"He was efficient"

"Quick service, quick repairs, quick resolution."

"Long history with Evereaddy."

"Excellent customer service; reliability; knowledgeable technicians."

"Efficient and professional"

"Prompt, professional, and knowledgeable."

"Well, we had a routine service check up on the furnace and all was well. Except when it got cold and the furnace did not respond properly. We called on a Sunday but had to wait until Monday for Tech to come out and only find out that the gas line was in the off position."

"Your service agent didn't do much tune up or maintenance as expected for my heat pump. They just tried to recommend additional services to make me pay more."

"ESE always provides good service, quality products, and always is dependable."

"Responsiveness to concerns; knowledgeable technicians; reliability"