Eveready Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,770 Reviews
shasta J.
north chesterfield, virginia
"Charles was professional and helpful"
ms ramey R.
north chesterfield, virginia
ms iris E.
richmond, virginia
mrs urbach U.
richmond, virginia
"Prompt response by both the office and the technician who arrived within a couple of hours from my phone call. Tech fixed the problem and cleaned up the unit."
mr h ward W.
henrico, virginia
"No problems no worries very professional. Thank you very much."
william S.
beaver dam, virginia
"Bryan was on time and got right to work."
michael N.
richmond, virginia
"They came out within an hour of reporting problem. Diagnosed it, ordered part. Respected social distancing needs"
jeff D.
midlothian, virginia
"Nobody should be a 10. There is always room for improvement. However, I can't think of anything Daniel could have done better. He was thorough, informative on issues, helpful in deciding best course of action, and a very pleasant fellow."
mr mcmillin M.
chesterfield, virginia
jessica B.
henrico, virginia
"He was thorough and especially helpful in recommending I look into having my dryer vent cleaned because it is near my outdoor unit."
mr williams W.
glen alllen, virginia
"Very efficient, courteous, and explained what he was doing to remedy the problem."
shanta L.
richmond, virginia
nancy N.
richmond, virginia
"Chase gave accurate info and plumbers were able to come in and get work done. The plumbers were awesome! Nicest guys ever!"
lee B.
midlothian, virginia
"Technician very knowledgeable, had problem diagnosed and fixed very quickly - even move the UV light at no extra charge; answered all my questions and gave good advice for the future"
mrs noonan N.
richmond, virginia
glennys F.
richmond, virginia
"Struggled prior to servuce being rendered with getting a return phone call for follow-up consultation; had to involve the Operations Manager to move the process along after waiting 2 weeks!"
leola B.
richmond, virginia
mike M.
richmond, virginia
"I was so impressed with the service that early this morning I called Eveready to say so. My daughter and neighbor were there when the technicians came. They said they were wonderful and could not have been more polite, professional, personable and knowledgeable. That's why I give it a ten."
bill S.
midlothian, virginia
"Travis meets all our expectations"
christina M.
richmond, virginia
larry S.
richmond, virginia
"Prompt, courteous"
rebekah H.
midlothian, virginia
"Brandon came into a very messy toilet situation. He was so nice, never said how gross it was, and was very conscientious about not making a big mess in the bathroom. He came up with a creative way to get the stuck toilet snake out, used his auger to clear the jam and got the toilet working perfectly again."
kevin B.
glen allen, virginia
"Daniel Fordham- strong asset to your organization"
mr jones J.
richmond, virginia
"They found something not installed properly from previous inspection. They did fix that issue and they took a step further to clean up the issue. So the score is more for the previous inspection failing to install properly the part."
stephen B.
mechanicsville, virginia
"I felt very comfortable having Daniel in our home - he was very friendly and so helpful in explaining what he was going to do to fix our AC and he did!"
ms serresseque S.
richmond, virginia
"fast and competent and courteous service!"
lorriane M.
richmond, virginia
james C.
midlothian, virginia
"Great customer service, professional, personal and gave me all my options and I want him to come back and replace my part once I get it from Delta."
stephen C.
richmond, virginia
"Was on time and did a thorough inspection and cleaning. Also the technician was cordial and observed current protocol by wearing a mask and staying a safe distance"
steven S.
richmond, virginia
"Mitch was very professional and did our repair in an expert manner."
durre K.
richmond, virginia
"Service providers who worked on the unit were skilled and knowledgeable"
robert H.
richmond, virginia
mr dunn D.
richmond, virginia
"Knew what the problem was and repaired it."
christy E.
mechanicsville, virginia
"When I called, the operator told me there would be a $99 fee. She did not mention any other fees and no work was done. But we were billed $177 ($78 for a "fault location" and didn't expect that. Why didn't she tell us that when she told us about the $99 fee? I understand an extra fee if work is done, but since we were paying $99 for the visit we didn't expect the extra fee. That makes me think that if we go with you for the service, there will be other hidden fees. So we are looking at other quotes right now."
christopher S.
glen allen, virginia
"Service done same day and good advise"
dianne G.
glen allen, virginia
"Prompt service, Technician was very helpful and polite"
ms pacho P.
richmond, virginia
"Honest and very professional."
ms epps E.
richmond, virginia
joe M.
ashland, virginia
"Courteous & Professional."
wanda J.
mechanicsville, virginia
"Very fast and polite"
mr ganzert G.
richmond, virginia
"Installation folk did a great job but but a major part had been incorrectly ordered, which caused an extra day of work for Tyne installers."
ken M.
richmond, virginia
"Timely, professional and safety conscious."
ms whitehead W.
richmond, virginia
"He did his work very well with not have to need me for anything"
dr e hutcher H.
richmond, virginia
"Very nice, competent, courteous service people who did their work well and put everything back in place."
ms jackson J.
richmond, virginia
"They explained the actions taken and the likely processes that may be needed should system deficiencies occur."
thomas H.
henrico, virginia
"Daniel detected a disconnected duct at our upstairs air handler and fixed that right away. I do not know how long it would have taken me to find that problem."
douglas H.
hopewell, virginia
john M.
richmond, virginia
sandra W.
henrico, virginia
"Daniel was friendly yet still professional. He was very thorough and knowledgeable and able to answer any questions or concerns I may have had. If possible, I would like to request him for all future visits."
joseph S.
glen allen, virginia
"Arrived on time. Wore booties, mask and gloves"
mr morel M.
chesterfield, virginia
"Travis is an outstanding technician who shows a genuine desire to provide excellent service to Eveready customers"
jim G.
n chesterfield, virginia
"The needed parts were not to available for up to 5 days but in two days the parts became available.n and the heat pump was repaired."
mr pettis P.
richmond, virginia
"Care taken of the home, courteous prompt sevice"
thomas J.
henrico, virginia
"Service Request was not assigned to a Maintenance Technician until I called at about 3:00 PM on 6/8/2020."
debba H.
richmond, virginia
"Tech was timely,neat& polite. I did have to call back for a problem they came back & corrected it."
nancy N.
richmond, virginia
"Didnt waste any time and gave clear statements to all our questions. Cant wait to hear the results."
jean S.
mechanicsville, virginia
"The inspection and maintenance was very thorough."
j patel P.
glen allen, virginia
"Nice people"
kip C.
richmond, virginia
"This could've been done on the phone. The fact that Eveready insisted that I take a service visit made little sense to me. Felt like a money grab. Also, this is the 3rd time trying to complete this survey."
mr ormond O.
quinton, virginia
"Bryan seem to take his time and do a good job inspecting the units. However, I would like a follow-up on the check rating of the Filtration system being in Fair condition. Is there a need to replace it now?"
sarah M.
richmond, virginia
"Very professional and nice and answered all questions I could think to ask."
mr a coghill C.
north chesterfield, virginia
harris R.
glen allen, virginia
don T.
richmond, virginia
"The two techs that came out seemed to be looking out for me instead of looking out for the company, showing me where I could save a few dollars instead of costing me more."
mrs nester N.
richmond, virginia
dr horwitz H.
richmond, virginia
"Got here late but worked well while here"
sherry M.
richmond, virginia
"Efficient, friendly, knowledgeable technicians took the time to help me understand everything and stayed until the job was completed successfully."
ms serresseque S.
richmond, virginia
"Prompt service and fixed quickly"
mr krug K.
midlothian, virginia
mike C.
richmond, virginia
"Cody is very knowledgeable about HVAC and system performance. He is very painstaking and thorough in his discussions. Chris, Evan and Jacob made installation look like Cirque Du Soliel it was so smooth. Great guys and very professional. They take such obvious pride in their work, all of them."
cheryl S.
mechanicsville, virginia
"The actual installation process of a new thermostat was fine. However, I am very unhappy with the sales tactics used by both Austin and the other man (dark hair) who came with him on the initial service call. Both of them misrepresented products and tried to get me to purchase more expensive equipment. My old theromstat was out of warranty and no longer serviced, according to Austin, even though my whole system is only 5 years old. So he quoted me a new Lennox thermostat for $1220. The other guy brought up the Advantage Plan, which was not available when I got my current system, and said that if I replaced everything and got the Advantage Plan, my total cost would be $230/month. When I began to ask questions about that deal, THEN he told me that I would still be paying my current $143/month on my currentl system, bringing my actual monthly cost to $373/month for the next five years, NOT $230. I agreed to the new theromstat, but Austin didn't have one on his truck, so he made an appointment to return the next morning. It occurred to me overnight to ask, "Is that the ONLY theromostat you've got?" So I called back at 7 a.m. the following morning. When I spoke to Austin, he said, "No, but it's the one that works best with your system." He did admit he had another thermostat for $750, but it "just uses WiFi." I said my current thermostat used WiFi and that was fine with me. So, my takeaway was that if I had not thought to ask, Austin would have taken advantage of my desperation to have a cool house and sold me a thermostat that was $470 more than what I got. GOOD SALESMANSHIP would have presented BOTH thermostats and let ME decide. Come to find out, the thermostat I chose has a 5 year warranty, while the "better" one only had a 1 year warranty. Oh, and by the way, Austin probably had the one I got on his truck the day he came out for the service call. My daughter and dog and I suffered another evening in a sweltering house because he wanted the higher sale. Needless, to say, I will be shopping around for service before I make another call to Eveready."
austin D.
richmond, virginia
michael D.
henrico, virginia
"Justin came to my house on time and discussed all options for my old system and with no pressure advised me to think about replacing my system from 1994 rather than repair he made sense and I will now be buying my second system from everyready"
mr lerner L.
richmond, virginia
"Roger is an excellent tech. He is very good and explains everything."
mr stokes S.
richmond, virginia
"The ability and ease of answering any questions presented to him"
mr carr C.
midlothian, virginia
"Tech left a/c unit turned off, did not turn water hose off and did not document humidifier drip causing damage to newer gas furnace."
mr bethea B.
richmond, virginia
jennifer R.
chester, virginia
"The technician who came was trying to charge me a trip charge. I confirmed the day prior being a member I didn't have to pay a service/trip charge, only be charged if a repair was made. I call the main line and confirmed this while he prepared a quote in his van. The lady I spoke to said that dispatch would contact him since he was on vacation and may not be aware. I talked to him when he came back and he was trying to charge $66 to tighten a nut on a pipe, or a $84 trip charge, or $675 to completely change out the entire washer hook up system. I confirmed with another local plumber after he left that the $675 to change out that was very high and a friend had one replaced at another company for $350. I am reconsidered membership with Eveready since this occurred and I wasn't sure if this tech was trying to charge above the regular rate. Dispatch wasn't aware of what the techs charge as it comes from a flat rate system. So they didn't know and I refused service with the tech and he said "Fine whatever!" and turned around and left."
glennys F.
richmond, virginia
"Very thorough in describing what was happening throughout the time."
mr calleran C.
richmond, virginia
richard R.
manakin sabot, virginia
"Elijah Bane analyzed the problem quickly and came back the next day to fix it and install hand bars in the shower."
mr baruffalo B.
richmond, virginia
"All was good"
ms brown B.
richmond, virginia
steve C.
richmond, virginia
mr robertello R.
midlothian, virginia
"Roger is an outstanding service technician. He kept me informed and made very good suggestions regarding things I could do to keep my units in good shape."
dan S.
manakin sabot, virginia
"Professional, polite and on time"
mrs alfreda T.
richmond, virginia
"Professional and thorough"
dr e hutcher H.
richmond, virginia
"Most complete job in several years. People friendly person!"
kimberly H.
chesterfield, virginia
"Roger was helpful. He let me know how I could spend money and upgrade things and do preventive measures"
ghana G.
petersburg, virginia
"Cody arrived on time for my scheduled estimate and he answered my questions clearly and honestly."
mrs whitley W.
richmond, virginia
"The technicians were professional and polite. They wore masks and respected my home while performing their job."
robert B.
henrico, virginia
"Technician quickly discovered the source of the leak and suggested two options to fix. We agreed on one and he searched his supply of parts, found a new hose faucet and ficpxed the issue better than what we had first opted for. Excellent service!"
mr steven S.
richmond, virginia
marie S.
henrico, virginia
"Technician answered all my questions and came on time."
mr carter younger Y.
richmond, virginia
"Service was prompt, efficient, professional, friendly and the problem was fixed at reasonable cost and with no attempt to upsell me to something I did not need."
stephen H.
midlothian, virginia
nancy F.
glen allen, virginia
"Roger was on time, followed CDC guidelines, Was very knowledgeable and efficient. He and his assistant, Brad, were respectful throughout service call."
hana L.
mechanicsville, virginia
harris R.
glen allen, virginia
jon & cathi T.
richmond, virginia
"This was a difficult job. From beginning to end it was handled professionally. We are very satisfied."
ms anderson A.
glen allen, virginia
cheyenne B.
richmond, virginia
"Very professional, and he came early. He ran through all the possibilities testing each one until it was fixed."
mrs g levet L.
richmond, virginia
henrietta W.
glen allen, virginia
"Prompt notifications to keep us apprised of timing to arrive for service"
mr coppins C.
midlothian, virginia
"The tech was prompt, efficient and courteous."
pat B.
richmond, virginia
"great job as usual"
ms yeatts Y.
richmond, virginia
"Tech was on time and quite pleasant."
dr suzanne H.
richmond, virginia
"Prompt, efficient, professional."
ms abbott A.
midlothian, virginia
"they told me there was a leak in the coil (after just 7 years) and gave me options for replacing the units. they finished the tune up. Another company came out to give me another quote and found that they did a lousy job. The coils were half cleaned (saw pictures), I watched as he hosed down the outside unit and all sorts of debris came out! two hours after they 'cleaned' it! He also said there is an inch or two of leaves in the unit which were not taken out. Leaves me to wonder if shoddy tune ups led to the early failure of the system!"
dr perkins P.
richmond, virginia
"Roger is top notch!"
bruce S.
richmond, virginia
"Lennox lost class action suit in 2015 for bad copper coils. I was sold this unit by Don Carter 2 years later and it's failed after 2.5 years. I was quoted $1390 labor to replace copper coil with new aluminum. The coil is in warranty so $1390 is WAY too high."
kip C.
richmond, virginia
"Roger was personable, professional, and responsible for this check-up and he did a great job. He did."
neil M.
midlothian, virginia
"They showed up within the time and continue to provide great annual service."
ms wayman W.
richmond, virginia
"Patience"
lisa J.
charles city, virginia
"Roger does a great job and is thorough."
nan B.
richmond, virginia
"Charlie was polite and efficient"
tom H.
glen allen, virginia
"We paid $165 to have someone come out to service our 3 year old unit that was not cooling. He said we have a leak but did not find it. He recommended filling the unit at a cost of up to $800. We got a second opinion in which the leak was quickly detected and determined to be a manufacturer issue covered by warranty."
ms dunsing D.
richmond, virginia
"I sent you 2 emails and 1 today detailing my experience and have not rec'd a response."
ed mary garrison G.
richmond, virginia
"The technician was prompt and professional . He was actually delayed but let us know"
alicia A.
richmond, virginia
"Thorough and clear about what is needed and why."
robert S.
richmond, virginia
"Prompt, efficient & professional. Presented options with no hard sell."
cynthia M.
henrico, virginia
"Your technicians know their products and I trust their evaluations. We've been customers for over 15 years."
mr venuto V.
richmond, virginia
tonya L.
mechanicsville, virginia
"I would have liked a lower price, but it is the same price everyone else gave me, so Why Everready? I know your workers, and your workers know me and my house. I have used you before, and you did great work, so I have faith in you."
ms combs C.
glen allen, virginia
"Charlie was professional and did a very thorough job. I would highly recommend him to friends. this is the second time Charlie has done my service, and I would like him to be a regular for our home!!! He goes above and beyond to make sure everything is done correctly."
james K.
henrico, virginia
"Service was good and price was right."
ms webb W.
glen allen, virginia
mr pushie P.
henrico, virginia
"Very pleased with the service and the care provided."
carole S.
richmond, virginia
"Technician had been here before was familiar with unit, Knew where he needed to go under the house, carefully followed check off list for complete service."
henry Y.
richmond, virginia
"Very cordial & professional, answered all my questions about the service provided."
ms eberhardt E.
richmond, virginia
mrs mann M.
richmond, virginia
"Sending a sales consultant with technician for routine service sent the wrong message. Not surprising that he found major repairs were needed!"
paul G.
richmond, virginia
"Technicians were courteous, timely, explained what they found in understandable terms, and took photos of items to illustrate their points."
gregory M.
richmond, virginia
steve F.
henrico, virginia
"Very nice guy. Took his time to explain everything. Very efficient."
donna H.
hopewell, virginia
"he's always so polite, asks questions that aren't overly technical in a way that makes it easy for non-electricians to answer in order to diagnose a problem."
mr diamond D.
richmond, virginia
"Polite, courteous, and knowledgeable."
michael M.
richmond, virginia
john T.
richmond, virginia
mr franssen F.
midlothian, virginia
renate S.
midlothian, virginia
"Overall very satisfied - Forgot to turn off light in attic ??"
ms hawkins H.
richmond, virginia
donald R.
midlothian, virginia
"Your personnel were very professional and had very detailed and specific answers to all my questions"
brendan S.
midlothian, virginia
"Daniel was thorough, informative and a pleasure to deal with in the servicing of our system."
mr bradford B.
richmond, virginia
"One issue was the availability of the technician on the first day. The appointment was 2-4, and he finally arrived at about 5:30. On the second appointment, we were told we would receive a call when the technician was on the way in the morning, but there was no call and the technician was early."
stephen P.
henrico, virginia
"polite pleasant tech, on time, answered any and all questions"
mrs hixson H.
mechanicsville, virginia
"Thought we were getting a repair on 5-year-old air conditioner and ended up with a new air conditioner that we did not ask for."
ronald M.
north chesterfield, virginia
"Technician went above and beyond call of duty to do what needed to be done."
ms harman H.
ashland, virginia
"Always pleased with the service!"
michelle M.
midlothian, virginia
"Daniel was very professional."
nancy G.
richmond, virginia
"Tech was very professional and handled the replacement problem with ease and in short amount of time. He was on time and very nice person to deal with. We have not turned on air conditioner since he left, but feel he did a great job. Will inform company if any problems as use air conditioner."
diane H.
midlothian, virginia
"Seemed quite proficient"
john F.
glen allen, virginia
ms gilbert G.
richmond, virginia
"They are familiar with my unit. They serviced it when my Mother lived in the home for about 15 years."
sue H.
richmond, virginia
mr s w james J.
richmond, virginia
"Polite. Willing to answer any questions."
chemsolv C.
colonial heights, virginia
boost M.
petersburg, virginia
"PROFESSIONAL FRIENDLY"
cora A.
richmond, virginia
"They were professional and did what they needed to do"
john K.
north chesterfield, virginia
"Prompt (actually early for 8 AM appointment. Worked efficiently. Cleaned up the area thoroughly. Wore booties without being asked to do so (the wife has always been a stickler for this, to include providing booties in the past to techs/electricians etc. who did not have them). Handled my request to pay for my contract renewal rather than mail in a check without hesitation and did so in a competent manner."
mr cadle C.
midlothian, virginia
"Steven and a technician checked my heat pump and found several things that were not working properly. Not wishing to spend a lot of money on the old ten year unit, Steven explained the Advantage Program to me and I decided to purchase a new unit. He and the technician were very thorough in explaining everything to me. They came and installed the new unit on Monday, 4/13/20."
robin G.
glen allen, virginia
mary C.
midlothian, virginia
john R.
north chesterfield, virginia
"Very efficient and courteous"
lamar M.
chesterfield, virginia
mr lawson L.
chester, virginia
"Very through"
tropical N.
richmond, virginia
"Great"
mr warkentin W.
richmond, virginia
nancy L.
gum spring, virginia
mr schapiro S.
glen allen, virginia
"Professional conscientious technician performed service promptly and answered my questions."
patrick F.
richmond, virginia
"Very responsive to my problem. Neat, professional technician"
tom M.
sandston, virginia
"We had an "emergency" on the weekend - service was quick & efficient - follow up was courteous & professional."
jonathan G.
hopewell, virginia
joseph N.
richmond, virginia
"sorry to respond so late but cov19 has distracted us all. as I forgot about it your boys didnt secure the access door to the interior coil housing & i had to do it myself. paying 175+ for you to give me service and give me the used car sales routine doesnt sit well. since you have my money try and do better next time please."
mr strickler S.
richmond, virginia
wayne W.
richmond, virginia
"The plumer came that came was very helpful."
mrs bell B.
richmond, virginia
india U.
richmond, virginia
"Overall, pretty satisfied. My only complaint is that the sheet metal that attaches the unit to the house does not fit snug to the house. There are gaps on both sides which we've covered with bricks."
jill A.
king william, virginia
"Tech was very informative every step of the way.."
ellen H.
richmond, virginia
"I was satisfied with the service. However, Blake was very nice, but I feel he did not adhere to socially distancing. He was too close inside, and when he was looking for me (I was upstairs with the tv on, and my husband - who was downstairs with him did not hear him yell for me) he came upstairs to the bedroom area. Very inappropriate. He should have yelled for one of us."
ashley A.
moseley, virginia
"SOLVED MY PROBLEM"
andrew K.
richmond, virginia
"Bryan was excellent. Due to the Coronavirus, he respectfully kept his distance, and proceeded to do his work without any issues, and completely serviced at cleaned our equipment. Very pleasant experience. Thank you."
terri P.
richmond, virginia
"Within a few hours, I could tell a difference in the "smell" of the house!"
tamara S.
richmond, virginia
"Travis is experienced, trustworthy."
david M.
n chesterfield , virginia
mrs womack W.
richmond, virginia
mr strickler S.
richmond, virginia
"Solved one problem but didn't stop the leak."
mr gregory M.
richmond, virginia
bruce R.
richmond, virginia
"on time,pleasant,completed the job except didn't return the thermostats to original settings,let on test setting. didn't close crawl space door"
richard R.
manakin sabot, virginia
"Phillip determined three problem very quickly. Informed of the solution and its cost. And when accepted went to get the parts, came back and completed the job quickly."
mr norton N.
n. chesterfield, virginia
robert V.
n chesterfield, virginia
darlene S.
glen allen, virginia
"Work was done efficiently and in a timely manner. Austin was very professional and helpful."
paul G.
north chesterfield, virginia
"Though we were advised beforehand that technicians would be wearing masks, gloves, and booties, neither technician was wearing any of these items initially. (I wasn't either and should have been.) On the return visit, Daniel was. As to the work performed, it was accomplished quickly and thoroughly, with a dose of friendly, cheerful, informative conversation sprinkled in."
william L.
richmond, virginia
"on time, courteous, did work quickly but not rushed"
dr formica F.
richmond, virginia
"Came, determined the problem, came back next with part and fixed it. Excellent!!"
joan M.
manakin sabot, virginia
"He was efficient and knowledgeable. I think he corrected a problem that your technician caused in the Fall maintenance checkup. Time will tell."
ms easter E.
richmond, virginia
"You give good services very good. I been with you for years thanks you all"
tonya P.
mechanicsville, virginia
"The plumber was very sweet, he answered all my questions, gave me different options and quotes, made sure I understood everything and was very friendly"
ms mcdaniel M.
richmond, virginia
"Blake was great. Very patient and thorough. Only reason for less than ten was we will see if it helps but that is not a reflection on Blake"
lynn A.
richmond, virginia
"Justin & Charles were very personable & professional. They explained what they were doing & when options were available they explained them very well. Excellent service!"
ms pacho P.
richmond, virginia
"A good technician. However it took more than two hours to complete a tune up maintenance. Too many distractions. And also, the price of HVAC filter went up from $79 to $85 in less than a year period."
georgia R.
richmond, virginia
ms farmer F.
richmond, virginia
"Roger has been to my house before. He is always so courteous and explains everything so I can understand it."
mr hopkins H.
richmond, virginia
boyd J.
richmond, virginia
"The two installers were great. They knew what they were doing and did their work 100%"
iris E.
richmond, virginia
mr e powers P.
richmond, virginia
"did what they said they would do"
tamara S.
richmond, virginia
"Projected confidence in his approach to my systems."
andrew W.
glen allen, virginia
"Austin conducted himself efficiently, and interacted with my wife and me very professionally."
robert H.
midlothian, virginia
"Perfection is unverifiable"
ben W.
richmond, virginia
warren S.
north chesterfield, virginia
"Printer was broken and I did not receive a copy of the receipt."
sharon P.
richmond, virginia
"Technician took entirely too long, did not complete job, became argumentative over previous discussion on repair."
john R.
richmond, virginia
karen B.
richmond, virginia
"Had new Lenox Heating an AC with Lenox iComfort thermostat. Did a great job but didnt install outside temperature sensor. When I asked about said that doesnt work. After reading about that feature found out only need a $25.00 part. Well now I have to call and get someone back out to install it. After spending thousands of dollars they should of installed that. If it was an extra fee they should of said something. Whats an extra small fee when I just spent all the money for that thermostat with that feature. I expected all features to be working thats what I paid for. The worked were very nice and did a good job and cleaned up before they left."
steve W.
n chesterfield, virginia
"Blake was very professional and informative."
richard C.
glen allen, virginia
"The professionalism, respect and concern by my technician - Roger."
robert B.
henrico, virginia
"Near perfect in all steps: consultation, products and services offered, scheduling, installation, cleanup, and final testing and demos. The only thing missed was fuel lines from old furnace went through drilled holes in exterior wall, and these were not plugged. A small thing, I know, but it was overlooked."
carol M.
richmond, virginia
"we asked questions and daniel took the time to explain things"
judy g.
glen allen, virginia
"The work to be done was explained in advance and the cost was exactly what was quoted to us.Charles was polite, worked efficiently and did not leave any mess."
mrs mayo M.
sandston, virginia
"Very friendly, always ask for Travis, we trust him."
kenneth M.
richmond, virginia
"Excellent technician."
mr ormond O.
quinton, virginia
ms george G.
midlothian, virginia
ms lawrence L.
richmond, virginia
"Gave. Excellent. Service and. Professional"
jean S.
mechanicsville, virginia
"I believe the service I purchased was necessary, however I cannot directly see benefit and I'm not certain how to measure it. All work was done as explained for how and what would take place. Black fingerprints were left around half of the ceiling vents and sheetrock dust fell onto household items and carpet under all of the vents during service, so I'm giving an 8 instead of a 10 because that really should have been cleaned up as part of the expensive cost of the service in my opinion."
mr obereker O.
mechanicsville, virginia
rory B.
midlothian, virginia
"Professional, quick and easy to communicate with."
ms brown B.
richmond, virginia
gloria H.
goochland, virginia
"Cody clearly explained everything to me ,he made sure I understood everything he was going to do.I asked so many questions and he answered every one of them."
rita P.
richmond, virginia
"Timely and excellent service"
dr perkins P.
richmond, virginia
ms moser M.
richmond, virginia
mr cheek C.
richmond, virginia
"excellent sales person and marketing the product and financing."
ms hart H.
richmond, virginia
"The furnace is still producing soot. And the duct needs to be resealed in two places. On Saturday a technician was sent out for a follow up and didn't have the tools necessary to test or fix issues on the burner."
raphael W.
midlothian, virginia
"While the technician seemed very nice and competent he made a serious technical error. The upstairs unit was out of control and continued to generate heat for 24 hours (up to 92 degrees) until I could get another technician to come by to recitfy problem. I'm concerned that this error cost me excess wear and tear on the unit and higher energy bills."
peter B.
richmond, virginia
"Courteous and knowledgeable techs"
ms coley C.
richmond, virginia
marie A.
richmond, virginia
chris T.
richmond, virginia
johnnie H.
richmond, virginia
mr jackson J.
richmond, virginia
"Technician was very polite,courteous and efficient"
mr hall H.
glen allen, virginia
mr clayton C.
chesterfield, virginia
"Blake made sure I understood what he had done"
mr h meyers M.
richmond, virginia
mr mcmillin M.
chesterfield, virginia
stephen B.
mechansville, virginia
"The workers were very professional and very friendly. Answered all our questions."
patricia S.
richmond, virginia
"Corey is professional and thorough. Explained the job to me in a way that I could understand."
nancy S.
richmond, virginia
steve H.
powhatan, virginia
"Took 3-4 calls to get right but the technician was determine to fix my problem. He worked several hours to try to keep my heat going until my part was available."
dorwin W.
henrico, virginia
dorwin W.
henrico, virginia
dorwin W.
henrico, virginia
rodney B.
henrico, virginia
"Technician was very friendly, professional and honest."
sharon P.
richmond, virginia
"Technician very thorough, knowledgeable and courtesy"
debra P.
chester, virginia
"He was very nice and very knowledgeable. Problem was solved in no time."
mr arnold A.
chesterfield, virginia
albert A.
chesterfield, virginia
"Did a great job."
mr k silver S.
richmond, virginia
"Arrived over an hour late"
ms schiff S.
richmond, virginia
howard T.
chester, virginia
"Customer oriented. Friendly staff."
artisans homebrew H.
midlothian, virginia
"This technician (forgot his name, sorry) was very thorough in servicing our account. He checked the equipment and replaced the filter, and was very courteous and polite."
grace S.
richmond, virginia
billie B.
midlothian, virginia
"Pleasant and courteous"
vernon H.
north chesterfield, virginia
ms combs C.
glen allen, virginia
"the technician who provided service was exceptional. He went the extra mile to clean out the air conditioner inside with a hose...since the dryer vents right next to the ac unit. I appreciated his extra time and effort! thanks to him!"
rose R.
richmond , virginia
"Austin got here very quick and provided fast as well as professional service!"
ms jackson J.
richmond, virginia
"The installation was completed in timely manner."
cynthia M.
henrico, virginia
"They explained everything and were very professional"
mr hockaday H.
richmond, virginia
mr harowitz H.
richmond, virginia
ms kipps K.
richmond, virginia
"explained things well"
ken M.
richmond, virginia
"Professional, well-trained and polite technician."
mary W.
richmond, virginia
"I was not satisfied because the unit was not running when the tech arrived and he pressed the reset button and gave recommendations and left. There was no troubleshooting to see why the system stop running. The next day the system stop running again. I was told the tech on call was in Glen Allen. I got a phone call from the tech telling me that they were just out yesterday and it was nothing he could do until they do the maintenance and he couldnt come out and do it.( So my mom have no heat) The system was never taking down by the tech to see if the igniter was working properly. None of the troubleshooting that Im use to was provided. Im just very disappointed because I injured my knee and couldnt be at the service appt. Its not a time Ive called and the tech dont tell me WHY its shutting off. Thats been the case when the oil was low, when the line was frozen, and when the igniter needed to be replace. The system needing cleaning is not why it shut off in the midst of running. Im highly disappointed because I felt I could always depend on this company business. I hen I called to explain my frustration no one understood. Never had a tech that came out and pressed reset button and left."
sybil P.
quinton, virginia
"The technician seemed thorough and professional"
ronald L.
richmond, virginia
tom H.
richmond, virginia
"Worked performed well. Arrived on time, and finished in short time. Answered all my questions clearly."
nancy S.
richmond, virginia
jerry j.
n. chesterfield, virginia
"two service calls and the problem still exists. problem wasn't repaired. but I was charged #200.00."
kenny T.
richmond, virginia
boost M.
richmond, virginia
"Professional, efficient, friendly, knows what he is doing"
boost M.
petersburg, virginia
"Professional, efficient, friendly, knows what he is doing"
ms phillips P.
richmond, virginia
"Professional, courteous , helpful Roger , technician Chase, sales"
sara C.
henrico, virginia
"The techs who installed the system were professional and courteous."
andrew M.
richmond, virginia
"On time...courteous......helpful.....knowledge"
rita R.
richmond, virginia
"Technician arrived promptly, quickly identified and resolved the problem, was polite and professional."
mr wolf W.
richmond, virginia
"Based on what my wife told me, your guy performed well and provided a great deal of insight as to what is going one with our system."
mr dohrman D.
glen allen, virginia
"Bryan extremely courteous and thorough. Also, he helped us schedule Duct Cleaning with you."
kelly L.
chesterfield, virginia
"Friendly, quick, and fixed the problem"
jeff D.
midlothian, virginia
"Issues were explained clearly."
mrs smith S.
mechanicsville, virginia
"App was not confirmed before hand by office but tech was on time after notified and service was great"
mr jeter J.
richmond, virginia
ms randazzo R.
richmond, virginia
"Jonathan the tech told us had a dark and wet environment in the 2year old air handler filled with wet insulation, rust and black mold. He stated it could not be cleaned or prevented. Buying a new $1100 purification system would kill the mold but nothing would prevent the rust! He stated there is nothing we can do, although the Lennox manual states for the insulation to be repaired or replaced if its damaged or wet because it could cause the sheet metal corrosion. Jonathan stated new aluminum coils would not rust. He assured us the condition of the air handler was normal he sees it every day and 99% of air handlers look the same! We also found many gaps and holes in the ductwork where the installed the new unit even though the contract I signed stated they would seal and repair all gaps and holes in the ductwork during installation. Gorss negligence!! after being a customer for 13 years!!!"
nancy N.
richmond, virginia
"Found a few things left undone from previous visit and was in and out fast."
robert B.
richmond, virginia
"Roger found issues, explained them, and had solutions for them."
tutoring C.
midlothian, virginia
"Very quick response time. He is always pleasant, efficient and explains everything."
mr w thorson T.
richmond, virginia
"Liked his honesty, willingness to discuss, and likable personality - knew him from earlier visits"
ms smith S.
glen allen, virginia
"They were very professional."
mark A.
chesterfield, virginia
"Everything went well."
ms moore M.
chesterfield, virginia
"always on time, polite, personable & efficient"
ms horigan H.
richmond, virginia
"very friendly"
mark W.
richmond, virginia
"Bryan did a very thorough job and he was very courteous."
cynthia M.
henrico, virginia
"They went above and beyond to explain everything. And they were on time."
new delverance D.
richmond, virginia
mr fincher F.
mechanicsville, virginia
"Very professional and knowledgeable"
richard L.
richmond, virginia
"Explanations and shown the problem with actual visual pictures and taking the unit apart and showing me"
catesby J.
richmond, virginia
"Good techs and clean work"
carole S.
richmond, virginia
mr warman W.
richmond, virginia
"He was thorough in his explanation of the problem and solution."
joanne R.
richmond, virginia
"Service completed quickly and report provided."
ms eynon E.
midlothian, virginia
"Our furnace went out on a Saturday night. The technician was here early Sunday and we got a new furnace installed on Monday morning. All the people involved were extremely nice, polite and informed."
mr rogers R.
richmond, virginia
dr d andrako A.
richmond, virginia
"Efficient and thorough"
mr ormond O.
quinton, virginia
dr horwitz H.
richmond, virginia
"Because it was"
mr burstein B.
richmond, virginia
"I have used eveready for years & I always get the bets service"
ronald J.
richmond, virginia
"Very over priced for repairs during a checkup!"
lavonia W.
henrico, virginia
"Very polite, explained the issues, and what would be needed to fix it."
mr fowler F.
richmond, virginia
shawn G.
north chesterfield, virginia
"No problems"
mr k silver S.
richmond, virginia
richard B.
glen allen, virginia
"The tech answered all my questions and was very professional in doing the work."
tami B.
midlothian, virginia
"Clarity of inspection, thoroughness, explanation, neatness."
ronald J.
richmond, virginia
"Did not check for major air leak in duct work as requested. Months later, another company was paid $200 to find and fix a duct that had fallen off completetly"
peggy S.
raleigh, north carolina
richard H.
n chesterfield, virginia
"Charlie seemed thorough in completion of his job to update the maintenance needs of our HVAC system."
ms huger H.
richmond, virginia
"Bryan was friendly, professional, trustworthy and efficient. Chase was very nice as well."
ms. wilson W.
richmond, virginia
saundra S.
mechanicsville, virginia
"Tech found a problem and explained it so that we understood."
shana W.
richmond, virginia
"I'm very pleased with Travis's thoroughness in assessing the problem. I would like to know the cost associated when performing the service / Services needed sooner."
bethanie G.
richmond, virginia
"Bryan was very thorough in his service call. Very polite."
tonya P.
mechanicsville, virginia
"Fast friendly service, they did a great job, everyone, from Justin the sales man, to the schedualing and installers."
mr sachs S.
richmond, virginia
"The tech was very polite and seemed to be have am understanding how the system works and he taped up the filter very well so there are not significant air leaks."
jean V.
henrico, virginia
"The technician arrived on time at the earliest time of my appointment. I didn't have to wait so long. Kyle has a very good memory -- remember that last June I was concerned about talking at my long-time friend's funeral service. That was a pleasant surprise to me."
mr costello C.
richmond, virginia
"Nice, pleasant and efficient"
olivia B.
sandston, virginia
"Travis came in and looked over the situation and solved the problem to my satisfaction. He showed a lot of professionalism and listened to my concerns and was able to take control of the situation and I was very satisfied with his performance and the positive results."
mr & ann watts W.
midlothian, virginia
andrew W.
glen allen, virginia
"Charlie was puncual, informative, and able to answer our questions clearly. He also demonstrated respect for the cleanliness of our home by being sure to wear the "booties" before walking inside our home to the attic."
john F.
midlothian, virginia
"Roger was very nice and does a great job"
mr hopkins H.
richmond, virginia
darlene S.
glen allen, virginia
"Technician was prompt, helpful, and very professional."
steve H.
powhatan, virginia
"service people were very friendly and accommodating"
frances R.
richmond, virginia
"Mr. Taylor was very polite and furnished me with information that I didn't know. He answered all of my questions and was very helpful."
mary C.
richmond, virginia
"Very knowledgeable"
mr mcdonnell M.
richmond, virginia
"Johnathan did a great job as usual. Polite, explained what was needed. Cleanup and follow up-great"
daivd K.
richmond, virginia
"Always good service and friendly people"
robert S.
richmond, virginia
ben G.
north chesterfield, virginia
"Charles was friendly thorough, patient, and professional. You are fortunate to have him in your employ."
william G.
richmond, virginia
"Always kind and helpful."
stephen C.
richmond, virginia
"Daniel was very thorough and courteous."
richard C.
richmond, virginia
nancy G.
richmond, virginia
"Courteous, friendly technician who handled checkup in professional way."
john B.
henrico, virginia
"Courteous and competent."
beverly H.
richmond, virginia
"Polite and on time. Answered any questions I had. Explained offers the company had. Left recommendation."
andrew W.
glen allen, virginia
"Charlie arrived earlier than we expected, and well within the time frame promised. He was polite, efficient, clear in his explanation of the condition of our system, and able to answer our questions. He was also very mindful of wearing the indoor booties to keep our home's interior as clean as it was before his arrival. That's very much appreciated!"
carol S.
henrico, virginia
"I had mentioned my concern about the erratic air flow to other Eveready techs in the past, but they said everything was OK. After listening to me, Roger quickly identified the root cause of the erratic air flow - a damper issue - and fixed it."
stanley J.
henrico, virginia
"Kyle was on time, personable, thorough and quick"
mr pushie P.
henrico, virginia
"He did a very good thorough job."
bonnie T.
henrico, virginia
"Blake was courteous , friendly and thorough. Before Blake completed the routine maintence check-up, he asked if I had any questions or concerns."
sandra T.
chester, virginia
"Arrived timely, very professional. Wore his booties and respected my home. Explained what he did and what he found. Very thorough"
dr schoeffler S.
richmond, virginia
barry H.
richmond, virginia
gary E.
midlothian, virginia
"Very thorough! Came in time frame designated"
robert B.
henrico, virginia
"Technician arrived on time, was able to repair faucet, did NOT need to "go after parts", cleaned up afterwards, and recommended possible future repairs."
mrs whitley W.
richmond, virginia
"Technician was on time and very polite."
john F.
glen allen, virginia
"courteous tech, changed filter for me, did not make mess of any kind"
tim S.
richmond, virginia
"Techs were friendly."
margaret P.
glen allen, virginia
"Tech lacked knowledge and necessary equipment."
larry S.
richmond, virginia
"Roger called to say he would arrive at 10:00 and arrived at 9:45 on Thanksgiving Day"
joan M.
manakin sabot, virginia
janet D.
henrico, virginia
frise F.
sandston, virginia
"Did a very good jab checked inside outside. Cleaned the unit"
marie S.
henrico, virginia
"Clay explained everything to me"
mr e powers P.
richmond, virginia
mrs t irving I.
richmond, virginia
"professional and helpful"
sue H.
richmond, virginia
jerry E.
glen allen, virginia
tonya P.
mechanicsville, virginia
"Justin was awesome, answered all my questions, work was quick and professionally done, I will hire them again to do my daughter's place"
jeremy C.
midlothian, virginia
"I have a brand new unit. So there is very minimal service required at this time which should be reflected in the cost. Technician walked through my home with boots on after working outside and in the crawl space. Should have offered to put on boot covers. Also part of the service is to replace filters. Tech did not know if the unit had a filter after just performing the service. So how thurough was his inspection? If I was asked if Id like service work done, I will probably not have this done again. The last service went about the same as this one in regards to the filters not be checked or replaced."
ms staas S.
richmond, virginia
dr arnold W.
midlothian, virginia
cheryl S.
mechanicsville, virginia
"Austin did a great job. My dissatisfaction is with service/advice I have been given by previous technicians. When I bought my current heat pump, a UV light was installed at some expense. Then several years later when I had a stinky sock smell and the unit was replaced, I was told the UV light had to be turned off to prevent damage to the new coated core. Now Austin is finding mold inside my unit and telling me the UV light should never have been turned off. Now the unit is burned out and he gave me an estimate of $599 for a new one. I don't feel like I'm getting consistent or good advice from every one of your technicians."
renate S.
midlothian, virginia
"Very courteous, efficient and even covered his shoes inside the home..."
alvin W.
richmond, virginia
ken M.
richmond, virginia
"Professional and timely."
linda G.
chester, virginia