Eveready Service Experts Heating & Air Conditioning Reviews

"Bryan extremely courteous and thorough. Also, he helped us schedule Duct Cleaning with you."

"Friendly, quick, and fixed the problem"

"Issues were explained clearly."

"App was not confirmed before hand by office but tech was on time after notified and service was great"

"Jonathan the tech told us had a dark and wet environment in the 2year old air handler filled with wet insulation, rust and black mold. He stated it could not be cleaned or prevented. Buying a new $1100 purification system would kill the mold but nothing would prevent the rust! He stated there is nothing we can do, although the Lennox manual states for the insulation to be repaired or replaced if its damaged or wet because it could cause the sheet metal corrosion. Jonathan stated new aluminum coils would not rust. He assured us the condition of the air handler was normal he sees it every day and 99% of air handlers look the same! We also found many gaps and holes in the ductwork where the installed the new unit even though the contract I signed stated they would seal and repair all gaps and holes in the ductwork during installation. Gorss negligence!! after being a customer for 13 years!!!"

"Found a few things left undone from previous visit and was in and out fast."

"Roger found issues, explained them, and had solutions for them."

"Very quick response time. He is always pleasant, efficient and explains everything."

"Liked his honesty, willingness to discuss, and likable personality - knew him from earlier visits"

"They were very professional."

"Everything went well."

"always on time, polite, personable & efficient"

"very friendly"

"Bryan did a very thorough job and he was very courteous."

"They went above and beyond to explain everything. And they were on time."

"Very professional and knowledgeable"

"Explanations and shown the problem with actual visual pictures and taking the unit apart and showing me"

"Good techs and clean work"

"He was thorough in his explanation of the problem and solution."

"Service completed quickly and report provided."

"Our furnace went out on a Saturday night. The technician was here early Sunday and we got a new furnace installed on Monday morning. All the people involved were extremely nice, polite and informed."

"Efficient and thorough"

"Because it was"

"I have used eveready for years & I always get the bets service"

"Very over priced for repairs during a checkup!"

"Very polite, explained the issues, and what would be needed to fix it."

"No problems"

"The tech answered all my questions and was very professional in doing the work."

"Clarity of inspection, thoroughness, explanation, neatness."

"Did not check for major air leak in duct work as requested. Months later, another company was paid $200 to find and fix a duct that had fallen off completetly"

"Charlie seemed thorough in completion of his job to update the maintenance needs of our HVAC system."

"Bryan was friendly, professional, trustworthy and efficient. Chase was very nice as well."

"Tech found a problem and explained it so that we understood."

"I'm very pleased with Travis's thoroughness in assessing the problem. I would like to know the cost associated when performing the service / Services needed sooner."

"Bryan was very thorough in his service call. Very polite."

"Fast friendly service, they did a great job, everyone, from Justin the sales man, to the schedualing and installers."

"The tech was very polite and seemed to be have am understanding how the system works and he taped up the filter very well so there are not significant air leaks."

"The technician arrived on time at the earliest time of my appointment. I didn't have to wait so long. Kyle has a very good memory -- remember that last June I was concerned about talking at my long-time friend's funeral service. That was a pleasant surprise to me."

"Nice, pleasant and efficient"

"Travis came in and looked over the situation and solved the problem to my satisfaction. He showed a lot of professionalism and listened to my concerns and was able to take control of the situation and I was very satisfied with his performance and the positive results."

"Charlie was puncual, informative, and able to answer our questions clearly. He also demonstrated respect for the cleanliness of our home by being sure to wear the "booties" before walking inside our home to the attic."

"Roger was very nice and does a great job"

"Technician was prompt, helpful, and very professional."

"service people were very friendly and accommodating"

"Mr. Taylor was very polite and furnished me with information that I didn't know. He answered all of my questions and was very helpful."

"Very knowledgeable"

"Johnathan did a great job as usual. Polite, explained what was needed. Cleanup and follow up-great"

"Always good service and friendly people"

"Charles was friendly thorough, patient, and professional. You are fortunate to have him in your employ."

"Always kind and helpful."

"Daniel was very thorough and courteous."

"Courteous, friendly technician who handled checkup in professional way."

"Courteous and competent."

"Polite and on time. Answered any questions I had. Explained offers the company had. Left recommendation."

"Charlie arrived earlier than we expected, and well within the time frame promised. He was polite, efficient, clear in his explanation of the condition of our system, and able to answer our questions. He was also very mindful of wearing the indoor booties to keep our home's interior as clean as it was before his arrival. That's very much appreciated!"

"I had mentioned my concern about the erratic air flow to other Eveready techs in the past, but they said everything was OK. After listening to me, Roger quickly identified the root cause of the erratic air flow - a damper issue - and fixed it."

"Kyle was on time, personable, thorough and quick"

"He did a very good thorough job."

"Blake was courteous , friendly and thorough. Before Blake completed the routine maintence check-up, he asked if I had any questions or concerns."

"Arrived timely, very professional. Wore his booties and respected my home. Explained what he did and what he found. Very thorough"

"Very thorough! Came in time frame designated"

"Technician arrived on time, was able to repair faucet, did NOT need to "go after parts", cleaned up afterwards, and recommended possible future repairs."

"Technician was on time and very polite."

"courteous tech, changed filter for me, did not make mess of any kind"

"Techs were friendly."

"Tech lacked knowledge and necessary equipment."

"Roger called to say he would arrive at 10:00 and arrived at 9:45 on Thanksgiving Day"

"Did a very good jab checked inside outside. Cleaned the unit"

"Clay explained everything to me"

"professional and helpful"

"Justin was awesome, answered all my questions, work was quick and professionally done, I will hire them again to do my daughter's place"

"I have a brand new unit. So there is very minimal service required at this time which should be reflected in the cost. Technician walked through my home with boots on after working outside and in the crawl space. Should have offered to put on boot covers. Also part of the service is to replace filters. Tech did not know if the unit had a filter after just performing the service. So how thurough was his inspection? If I was asked if Id like service work done, I will probably not have this done again. The last service went about the same as this one in regards to the filters not be checked or replaced."

"Austin did a great job. My dissatisfaction is with service/advice I have been given by previous technicians. When I bought my current heat pump, a UV light was installed at some expense. Then several years later when I had a stinky sock smell and the unit was replaced, I was told the UV light had to be turned off to prevent damage to the new coated core. Now Austin is finding mold inside my unit and telling me the UV light should never have been turned off. Now the unit is burned out and he gave me an estimate of $599 for a new one. I don't feel like I'm getting consistent or good advice from every one of your technicians."

"Very courteous, efficient and even covered his shoes inside the home..."

"Professional and timely."

"Prompt efficient service."

"Very nice seemed to do a good job"

"thorough knowledgable helpful"

"Kyle was very professional and personable."

"The service technicians were very pleasant - told me exactly what they were going to be doing and were very professional."

"Arrived early, Friendly experts Thorough inspection with great results"

"Consistently good service"

"Friendly, polite, knowledgeable"

"So far I've always been impressed by your technicians' efficiency, performance, and cheerful attitude."

"The service was performed efficiently and effectively in a straight forward manner."

"Devin was very professional and thorough."

"Blake Taylor was extremely courteous, prompt, and appeared to have much expertise"

"Blake has serviced my unit on numerous occasions and I have total confidence in his work. Very professional, competent and courteous."

"So far everything has been fixed the first time through and all of the necessary repairs were well needed and documented"

"I thought everyone involved did a super job!"

"the service was above average"

"Arrived on schedule and efficiently accomplished work."

"I was given some false information and a price for replacement of a part that was too expensive. I got a second opinion and a price less than half of what was quoted by Everready. The thing I think was the most egregious was being told I had a bad relay that needed replaced. That was NOT the case. I was suspicious about this entire process when a supervisor ( I guess that is what he was) showed up VERY soon after the original tech was here. He explained that the tech was not up to speed on my system. WHY WAS HE SENT? Then the supervisor explained everything to me and gave me a price for replacement of the relay and recirculating motor. No details on price for the motor vs. labor. Just that it was a very difficult fix. He tried to upsell me a bit to a new boiler but not much. I was not unhappy about that. He said my furnace was produced between 91 and 94. WRONG again. it was installed in 97 In general, I had a bad feeling about this visit to clean my furnace so I went a different direction. I am glad I did. I did have to pay for a cleaning I didn't receive but I get that. I was told by others (and my new HVAC company) that it is a good idea to start your boiler up a couple times a year so the motor doesn't freeze up. No such info has ever been given to me by Everready. Overall, I was most unhappy about being told I needed a new relay when that was not the case. I had a gut feeling that this was not the way to go with my furnace maintenance, and I was correct. I will not be using or recommending Everready in the future do to the experience I had on this occaision."

"Daniel was very professional and answered my questions to my satisfaction, without hesitation."

"They were thorough and polite."

"Clay is great very thorough great customer service skills Awesome guy"

"The technician arrived on time, was courteous and helpful, and performed the work efficiently."

"Very good service. Checked everything told me about what he was doing"

"Everything was done in a timely manner."

"My tech was efficient and timely."

"came for a scheduled service. the system was working before you came, is not working now."

"Elijah arrived promptly and was friendly. He fixed our problem and made a couple of recommendations that we are looking into."

"Blake did a great job analyzing the overall situation and asked questions about my history and usage while encouraging me to use him as a information resource in turn."

"Darwin spent a lot of time checking every aspect on both furnaces. It was definitely not a quick look like some other companies I have used."

"Excellent service : Friendly Experienced Knowledgeable"

"The job was completed as expected."

"From what I can tell the technicians did a great job."

"Blake was very polite, exceptional manners, very knowledgeable and seemed to be very thorough"

"Easy to schedule late appointment (after work), tech was quick and polite"

"efficient, friendly, professional"

"Everything was fine....."

"They came early and got the job done."

"Technician was very nice and very efficient"

"professional, on time and polite"

"The tech was nice and thorough."

"Well mannered and very professional."

"tech was punctual, pleasant, polite, provided explaination on service provided, very professional and poised."

"efficient, kept me informed, friendly and professionsl"

"The service personnel were very polite and efficient and answered all my questions. - they were later than scheduled, but that is not their fault."

"They were thorough and explained everything I needed to know."

"Got good advice"

"Quickly serviced my two HVAC units"

"Came on time. went over the system thoroughly. Made sure it works."

"Though new to the job the technician worked diligently to make sure everything was in proper order and operational. The company should make sure the tech is up on all of the types and configurations for the equipment they will encounter before sending them out in the field. They should also be reminded of the shoe covering etiquette your company has in place."

"Chris was very thorough with his inspection"

"1) I rec'd a call letting me know the crew was en route 2) crew arrived on time, equipped to work. Crew identified themselves and confirmed the customer and the job 3) crew completed the job requested with no accidents/incidents and cleaned up after. 4) at conclusion, crew informed me the job was complete, no hang-overs or other follow-ups needed, confirmed I had service contract on heat pump & air conditioner, Bill & payment were as requested when I scheduled the work. 5) crew were polite, professional, and friendly."

"efficient,thorough, personable"

"He did not use the cell phone and it never rang while he worked. He took time to thoroughly show me how to use the new thermostat (installed in May)"

"As far as we can tell, he did what needed to be done quickly and efficiently."

"Very professional"

"It toke two days for them to install the system.They did not cover their feet when working outside and coming inside. Disconnecting the whole electric system causing the power to go out, therefore did not have any heat the night However, he did return the next day to complete the job."

"The tech arrived on time and seemed very knowledgeable"

"Fast service."

"Travis is very thorough and keeps my equipment in tip top shape"

"He told me what was wrong with the united."

"Not a 10 because the technician did not arrive with the correctly sized filter. Since the system was installed by Eveready this spring, that information should have been available."

"He was courteous, polite, understanding, easy to talk to, on time."

"Travis is Wonderful"

"I requested Travis because he has been providing us service for many years. He knows our equipment, is up to date and very thorough. I needed instruction on how to use our thermostat and he informed me in a clear very understandable manner. I value his service a lot. Thank you!"

"We install a new unit upstairs summer before last and the noise was very loud when it was running. Several service techs and the installers said nothing could be done. The last one said we needed to have new ducts installed to fix the noise but Steven the trainer looked up the specs on his phone and saw the cfms were too high, reduced them from 1. something to .56 and the unit sounds normal. They also said the baffle was loose and staying closed and they fixed that. None else had the knowledge to do this correctly. I feel the tech doing the maintenance are not knowledgable or dont try. They do all have the knowledge to recommend then UV light for biological growth. I believed I had chosen the wrong unit or the wrong company to recommend the proper unit. All entering the house commented on the sound and the company got bad advertisement. Thus I am very satisfied with the current service visit and hope when the weather changes, it will perform well with temperature control after the change. I wish it had occurred earlier when we asked. Also I tried twice to do the survey on line but when I submitted it, it just gave me an error.. not sure if this one from the email will"

"The technician was very honest about the ability to install a ductless hvac system, given the nature of our roofline."

"TRAVSI IS A GOOD MECHANIC AND KNOWS HIS STUFF"

"The air filter cost triple what Amazon has it for"

"On time and professional"

"excellent service and very professional."

"the tech was very knowledgeable."

"Had the problem resolved in short order"

"Technician arrived on time, with all equipment needed to do the work; he was courteous and identified himself. He explained what he needed to do inside and what he needed to do outside. After the work was done, I asked about Plumbing service and he stated ESE did offer plumbing services and to call into the office to schedule an inspection. He provided me with the correct paperwork and cleaned up after himself. Technicians and service such as these are why I selected ESE."

"They put things back where they found them. Let me know where they were working and what they were doing. Cautioned me when they finished that because the heatpump was 10 years old it could need to be replaced before very long. Cautioned but not a warning or threat."

"Cory was efficient and friendly"

"The technician didn't try to sell me parts that I didn't need and was very informative on what he was doing to check the problem I experienced."

"I"m sorry I don't remember our technician's name. He was very professional, knowledgeable and helpful even though he couldn't repair our HVAC because the problem was electrical. He explained what the issue was and what the possible causes were - the most common cause to the least common. He was excellent."

"Neat workmanship, equipment works well."

"Service personnel were punctual, courteous and explained in detail there findings."

"Technician was very professional and answered all our questions concerning the service."

"Jonathan was so much better than the unsatisfactory tech visit the last time. He restored my confidence in everready"

"Came not only on time but almost an hour earlier than scheduled. Performed his job well and quietly."

"Excellent service re:AC unit !!"

"My Technicians were Great & Informative ~ Now I have a better understanding of my system thanks to them ..."

"Chris was extremely polite, professional and focused on the job and repair at hand, and my understanding of such."

"He was pleasant, put the overalls on his shoes"

"Eveready has always been a professional company that I enjoy working with concerning work on my furnace."

"The technician was excellent. Would have given a 10,but the office screwed up what I needed service on."

"Did not do what was asked"

"On time, professional, and familiar with my system as they had been here previously on a general maintenance service."

"because i belive he did his job."

"I believe the technician did not due a thorough evaluation of my system before diagnosing my problem."

"I was able to schedule one visit to do the annual visit for both of my units."

"Technicians were right on time and did an excellent job."

"Technician very polite and knew his job well"

"Kyle is the bet service tech I've ever had at my house."

"efficient and considerate"

"Very nice guy and answered questions about ac"

"Brad was very friendly and knowledgeable. He answered all of my questions."

"He explained what he was doing while he was here"

"Ontime and knowledge of equipment."

"Great service."

"Thank you to your whole team: Dennis, Juan, Stephen and crew"

"The tech was very thorough and diagnosed the unit quickly. He was able to tell me what was wrong and what needed to be done to repair the unit"

"Went the extra mile"

"Prompt and professional response to my needed repairs. They were here in less than an hour after I called with my emergency."

"Tech was prompt, courteous and professional. He quickly identified the problem and explained it well."

"Technicians were efficient, friendly and completed the job to my satisfaction."

"Was timely and compleated all work in one visit."

"Great employee representatives and service and extremely responsive to our needs!"

"he was late due to unavoidable circumstances, but did the work quickly and efficiently and gave me detailed explanations and answers to my questions"

"Polite, efficient, did their work to their best."

"Austin address my concerns he answer my questions and provided me with information on my Air Conditioner."

"Extremely courteous and professional servicemen."

"Work was performed in a timely manner- the technicians were very friendly and courteous"

"Because i was"

"Darwin was on time, knowledgeable, courteous and professional."

"Well first off....the technician informed me that it will cost 1900....then decided because of the type of equipment it would cost more, around 4000 because he just recently installed the same type that was needed a few weeks ago for 3800. Mind you its the same tank he was in front of when he originally stated 1900. Once he wrote up the ticket it came to 4300 and said there was a discount within and it couldve been much higher as if he was giving me a break. Very dissatisfied."

"They answered any questions that I had. Also, they suggested that I pay for the yearly maintenance agreement for multiple units."

"He was kind, but not as efficient as normal."

"Technician was very courteous and professional. Showed up on time though it was very close to the end of the appointment period."

"He was extremely thorough!"

"Quickly came and fixed problem"

"I sent an email inquiring about having a newer dryer vent installed...on the phone was told "we don't do dryer vents", but an appt. was booked for me online...technician showed up and quoted 475.00 for installing a new dryer vent (tubing)...had to pay 83.00 for a service call...seems kinda steep...everyone is very nice to interact with, though..."

"The field supervisor who came to supervise Darwin told me he was going to call to find out the date when my UV light was installed. He forgot to do so and left without telling me he was leaving. Darwin couldnt tell me when it was installed either. But both of them were advising me to replace it. Really?? This was the first time one of your technicians didnt coil back up the hose, but left it spread across the yard instead."

"I don't know their names, but I give them the highest rating. They were kind, respectful and knowledgable. They fixed the problem which hadn't been fixed in June. thank you!"

"Didn't do the same complete evaluation that has always been done in the past. Never completely removed the panels from heat pump od furnace. Removed a few screws, stuck his hand in and said alls fine."

"Because he was very kind, and took care of us."

"Elijah, quickly analyzed the problem and proposed a solution which he then completed quickly."

"Arrived later than 2-hr time frame"

"Kyle was friendly, helpful, and didn't try to sell me a bunch of services I didn't need like my last technician (6 months ago) did."

"Austin was really nice and professional"

"Did a good job and was very courteous"

"I can only speak in superlatives regarding the sales rep and two technicians that installed the system. They all are fine representative of the company. The techs were prompt and courteous. They worked efficiently as a team. The area was spotless when they were done. All three explained function and operation of the system they felt were important for me to know. They answered all questions I (and my wife) had in a clear, understandable manner. Just outstanding!"

"they fixed the problem"

"Elijah was excellant. He explained what he was doing and why."

"Justin was very polite, extremely knowledgeable and communicated well."

"Came over weekend to diagnose the problem Ordered part because of rain could not fix on Tuesday came early wed and fixed before I went out of town"

"tech was on time"

"Clay was very neat, thorough, knowledgeable, and willing to answer my questions."

"Cory, was excellent with his knowledge of taking care of our problems. He answered every question I had and was definitely a people person!"

"Very professional and thorough. Put his shoe covers on immediately"

"The technician was courteous and did the job well"

"Tech arrived right on time."

"Maintenance work was performed quickly and efficiently."

"Tech showed up when scheduled, completed interior service and planned to return to service exterior components (it was pouring rain). Timely and efficient."

"Immediate response, gave great information,fixed problem,"

"The techs were pleasant to deal with and very efficient"

"Very pleasant in showing me how to change the filter, only wish he could have changed it for me as I am elderly."

"Fixed my AC, cheaply, when JRAC was gonna sell me a whole new unit"

"Technician could not solve the problem. Said he would get back to us but never did."

"I find your Technicians to be very professional."

"Your service person apparently checked on all of the components that might cause a problem."

"Apparently he spent enough time to check out the various parts of the system."

"Completed the task efficiently; was polite and professional."

"Technician had to return. But he did so quickly, explained the problem and apologized."

"Kyle was very professional and appeared to a thorough job."

"They didn't secure the door to the filter on the inside unit. Said at first it was an air flow issue, but discovered the previous tec didn't tighten the freon tube and needed to replace several pounds of that. It ran for weeks without shutting off. It was never satisfied. I hate to see my electric bill."

"Travis was knowledgable and thorough. He was able to answer all my questions and concerns."

"The part that was to fix my problem was defective and now I have to wait another day for the repair - and it's vey hot !!!"

"Technician was very punctual, polite and courteous, wery knowledgeable on equipment, and had excellent ideas to improve longevity of equipment. Highly recommend this technician."

"Juan was very thorough and spent time both inside and outside. I was pleased that he took his time and made sure everything was working."

"Technician was courteous. Took time to explain in detail the maintenance procedure and results."

"Clay was very conscientious. He answered all my questions and was thorough."

"Technician was polite and knowledgeable."

"Brandon arrived on time and was extremely courteous and knowledgeable. He diagnosed the problem with our tankless water heater within 15 minutes and promptly started the repair. Another company spent hours at my house unable to determine the problem. Brandon's knowledge and efficiency were so appreciated! We will definitely call him for future problems!"

"Technician was very good. But was one hour late. It would be very helpful if Manger would notify customers that the technician will be late. Last month I had to call to find out where my technician was. And this service late again. Not professional for a company when the customer have to call to see why they are late"

"The tech was super polite and knowledgable. My bad review in no way reflects upon him. The prices are absolutely ****ing atrocious. You only do installs on your own equipment and I got quoted 17k for a four minisplit installation. Other quotes I got for the same thing were all in the 5k range. Ridiculously overpriced."

"knows all the answers."

"Kyle was very thorough and polite."

"Kyle is very professional."

"Chris Reynolds was very conscientious, knowledgeable, pleasant, and thorough. He checked and cleaned all 4 units and cleaned the outside compressors so they look like new."

"One of the most polite technician I've met in a while"

"Knew what he was doing and explained everything. Have been with Eveready since 1977. This is my 3rd house in Richmond."

"Very nice technician and salesman. Seemed to do a thorough job."

"Timely and the technician explained how he was going to resolve a drainage issue prior to doing it."

"Juan was exceedingly courteous and very professional in the manner that he conducted his work at our home. He is truly an asset to your company."

"My first dealing with your company since we lost Mrs. Perkins (mom) in December. Brad saw the call/address come up. After servicing my parents home for years, he came with Roger to introduce him and walk him through dads home. They were both compassionate, so friendly and very knowledgeable! Were very thankful for the service youre providing."

"The technician did not put freon in the new a/c unit. I was hot for over 24 hours until a tech could come fix the problem."

"Joan is very professional, answered all my necessary questions. He did all his job very respectfully."

"The tech took a piece of duct off ac down unit and did not place it back correctly. Later in same day noticed it was very hot down stairs. I checked and found the piece blowing up against other parts of ductwork. An opening of approximately 8 by 24 was blowing directly into craw space. Had to buy a $13 roll of tape to secure it back. Was told Ducts had mold and would cost $1495 to remediate. Quote was more than twice other quote. And told probably didnt need it. Disappointed completely."

"Polite, efficient. Left property neat."

"The service technician was nice. Unfortunately, the scheduled time slot was noon to 2 pm. He arrived around 7 pm. I don't think it was his fault, I believe he was on call, but I had to call the office several times. At 5 pm they told me he was on his way. I called again at nearly 7 pm, 2 hours later. I think they forgot about me. I suggested that we reschedule to help lighten the load for the technicians that day but they said if I rescheduled I wouldn't be able to set up another appointment for another month. This is unacceptable. So I waited around for 7 hours total."

"Great but late"

"Everyone has been nothing less that excellent and very personable. Also very professional."

"Friendly, efficient, cleaned up after themselves."

"Eric was very personable and professional. Did a very thorough inspection of the house plumbing. We will always ask for him to be our plumber."

"TECHNICIAN ARRIVED IN THE CORRECT TIME FRAME, WAS VERY POLITE AND GOT THE JOB DONE IN A TIMELY MANNER"

"If the appointment hadn't gotten screwed up everything would have been great"