Eveready Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 3,091 Reviews
tammy R.
hanover, virginia
"Chris is always awesome. I tracked him down since we have used him for over 14 years. Super and always on time and courteous. Knows his stuff!"
patty C.
glen allen, virginia
"Austin was very polite and helped the best he could. He told me he didn't think it could be fixed and he was right. He got me in touch with Brad who helped get me set up on the Advantage plan. Brad was very knowledgeable and helpful."
doris R.
richmond, virginia
"prompt professional service"
mrs cheryl H.
mechanicsville, virginia
"Corrected the problem quickly."
raymond T.
highland springs, virginia
"Excellent Customer Service, expertise and transparency."
robert W.
midlothian, virginia
"The technician was early which was GREAT! He was very personable and took time to show and explain what he was doing and why."
central lines L.
richmond, virginia
mrs anderson A.
richmond, virginia
mrs near N.
richmond, virginia
"The man who worked here told me about a certain way I should have placed my covering for the baseboard heat in my kitchen, which sits beneath my pantry shelves. As soon as this was done, the heat flowed out from this closet making the whole room warmer. I was very pleased as no one had ever told me anything about the correct placement of this shield."
mr jackson J.
richmond, virginia
tammy (.
richmond, virginia
"Tech arrived quickly after I called, and issued was resolved quickly."
milda R.
chester, virginia
"I call back the next day and was not satisfied with office service"
linda W.
chesterfield, virginia
"he came in did what he needed to do to fix the problem, and explained to us what the problem was"
david M.
richmond, virginia
"Shea arrived on time and kept me posted as to what he was doing"
mrs carrington C.
midlothian, virginia
"Staff were professional and personable. Provided information to help me understand the process."
judg hullihen moore M.
richmond, virginia
ms wingfield W.
richmond, virginia
"good service"
tony P.
petersburg, virginia
"Very professional and on time"
deborah N.
richmond, virginia
mr jackson J.
richmond, virginia
mr herro H.
henrico, virginia
loretta D.
richmond, virginia
mr morel M.
chesterfield, virginia
stephanie M.
henrico, virginia
"On time and finished quickly."
mr leino L.
richmond, virginia
"Need a technician to return to clean the outside unit. The day he was here, he could only work inside because it was raining too heavily."
mr short S.
midlothian, virginia
"would have been a ten if the water heater was not defective to begin with. Tohave had this much trouble with a new water heater is not good. If I still had aquatherm heating, this would have been a disaster."
william K.
richmond, virginia
"He had a hard job to do and completed it well!"
richard H.
n chesterfield, virginia
"Trevor did a great job, but he forgot to turn the breaker back on, necessitating a follow-up visit after a cold morning and no heat."
sandra J.
richmond, virginia
"Work was completed as specified in a timely manner."
mr dohrman D.
glen allen, virginia
"Charles carefully explained the small amount of oil in our pan, made certain our system is working according to spec's, noted that our evap coil is rusted. Will make notes for serviceman who will do our spring check-up."
donna J.
north chesterfield, virginia
"Everything was good"
nancy F.
manakin sabot, virginia
"Professional, courteous, knowledgeable, and efficient technicians. They called ahead and arrived on time~ observed COVID-19 precautions"
lakisha S.
north chesterfield, virginia
ms gausby G.
glen allen, virginia
"Prompt service, very nice technician, very helpful"
eric B.
petersburg, virginia
mr stewart S.
richmond, virginia
"Eric arrived on time, did the work, and cleaned up after it was done."
sherry M.
richmond, virginia
leslie C.
midlothian, virginia
mrs t irving I.
richmond, virginia
"Repaired"
harry beverly berwick B.
richmond, virginia
andrew W.
glen allen, virginia
"Charlie was first here on Saturday, but because of the ice build up on our heat pump, said he or another technition would have to return on Monday after the ice had melted before any work could be done. Charlie arrived early this morning, diagnosed our heat pump problem, obtained the proper part(s) for the repairs, and completed the work efficiently. He was respectful by wearing his mask, observing proper COVID-19 distancing protocals, and he was extremely polite!"
ms anderson A.
richmond, virginia
mrs noonan N.
richmond, virginia
"Both young men efficient polite & knowledgeable!"
ms reed R.
richmond, virginia
"The technician was polite and friendly. He explained what he did."
janette C.
n chesterfield, virginia
"Technicians were very professional."
mr lawson L.
chester, virginia
"Found and repaired the problem."
sarah M.
north chesterfield, virginia
"Kind and very professional"
ms g george G.
mechanicsville, virginia
nancy T.
midlothian, virginia
diane W.
mechanicsville, virginia
"The Gas valve Was not turn back on the the service guy left. I had no heat for 3 days. He was distracted by the second guy who was an overseer. I was happy that when I figure it out & call you came the same day & turn the gas valve back on. Its not the service guy fault it was the second guy who kept talking to him the entire time he as working. Where I was sitting I heard everything."
mr sachs S.
richmond, virginia
"This time was fine, BUT when the system duct system was cleaned damage was done to the ceiling. I called the office and I was passed on to Andy. I was puzzled about the damage to the ceilings and the amount of dust which was almost as bad as prior to the cleaning. Andy discounted my concern and talked to me with much disrespect!"
terry S.
colonial heights, virginia
"The quality of work provided, dedication demonstrated by the service tech, and his level of professionalism."
mr jett J.
ashland, virginia
"Technician is exceptionally friendly, respectful, courteous, and professional. A real asset for Eveready."
randolph B.
doswell, virginia
"nice group, early, polite, professional, safe, and completed the job. Chris was excellent, Jeff was excellent and came to the house after job to adjust electrical issues and replace decal. Did not place carpet rugs down nor vacuumed it upon completion. The units fell off of the dolly while moving, and ground cover trampled. Some challenges with negotiations but all worked out professionally. Steven was helpful."
ms wingfield W.
richmond, virginia
"The service is satisfactory."
spiers S.
richmond, virginia
"Problem solved on room heat pump/ac unit"
robert H.
providence forge, virginia
tamara F.
richmond, virginia
"Neat, clean, honest & skilled."
arnold W.
midlothian, virginia
"Roger is highly competent."
debra P.
chester, virginia
dorothy E.
richmond, virginia
"Elija did a wonderful job. He was competent, thoughtful in keeping me informed and prompt. A pleasure having someone who knows what he is doing."
mr belfon B.
chester, virginia
"Was surprised when went to check outside unit had leaves left inside. And made rough noise the other night. When it never did before."
kim L.
hopewell, virginia
"Eric is an excellent technician. He provides good service. He talks to you and explains things to you. I would recommend Eveready Service Experts to anyone looking for good service"
rachel W.
quinton, virginia
"Very knowledgeable."
ms barnes B.
richmond, virginia
"Your company has never disappointed us."
mr krug K.
midlothian, virginia
rosaria E.
rockville, virginia
"Chris came on time, went straight to work. He finished in a timely fashion and put everything back the way he found it. Chris was very professional and mannerly."
george K.
mechanicsville, virginia
warren S.
midlothian, virginia
ms davis D.
glen allen, virginia
mr belinkie B.
richmond, virginia
linda N.
midlothian, virginia
"The service tech was prompt, gave helpful information and completed his job efficiently. He covered his shoes in the house and wore his mask!"
bob B.
richmond, virginia
"Knowledgable plumber and quick work."
mrs carrington C.
midlothian, virginia
"Charlie was polite, very helpful and explained things as he went along."
mr franssen F.
midlothian, virginia
donald C.
richmond va., virginia
"Very polite service technician"
mr e powers P.
richmond, virginia
john F.
glen allen, virginia
"Polite and efficient, gave tips for future items of maintenance"
harry M.
richmond, virginia
"Nobody is perfect"
alfonzo J.
richmond, virginia
bill S.
midlothian, virginia
india U.
richmond, virginia
susan K.
henrico, virginia
"I have had multiple plumbers working here over the last week. I dont recall the name of the initial two young men. They were both very nice but had some difficulties installing our very large water tank. We then had some other problems related to the circulating hot water pump. We were seen over the weekend by Elijah, who was a great help. He then returned today and installed a new pump. Elijah gets a 10 rating from us. Its hard to grade the original guys because they gave it their best and we had problems that may not have been related to their performance. Our pump was working before the installation, however. The weekend response was of great help to us, since we werent quite sure what had gone wrong. All in all, it was a tedious but positive experience."
debra H.
highland springs, virginia
john T.
richmond, virginia
"Serviceman came out on a weekend day and made every effort to be sure our plumbing problem was corrected."
kip C.
richmond, virginia
"Charlie has been here before so he knows the layout fairly well."
ms schiff S.
richmond, virginia
"polite and respectful to me and my home."
maury W.
henrico, virginia
"This first tech Justice came out to service my system and he turned out the funice and I had no hot water. Had to put in two tickets to go get another tech to come out and light the funtic again. I had to go all night and the next day without hot water"
norie B.
richmond, virginia
"Austin was very courteous and polite and completed the the job with skill and efficiency. I was concerned about rust on the flu pipe and he replaced that section."
pearlene S.
richmond, virginia
"The technicians showed respect for myself and my home. They made sure I understood what they were telling me and continued to ask if I had any questions."
tracey W.
powhatan, virginia
"Was quoted one price and was charged another....a rip off. This is how they get business by telling customers they can work with you.Technician was rude and disrespectful. Stated to me to not argue with him."
mr bratko B.
richmond, virginia
henry J.
richmond, virginia
laurie H.
glen allen, virginia
"Answered all questions"
frances R.
henrico, virginia
raymond T.
highland springs, virginia
"100"
raymond T.
highland springs, virginia
"100"
raymond T.
highland springs, virginia
"EXCELLENT Staff!!"
mrs parrish P.
chesterfield, virginia
"Travis goes above and beyond. Id refer him to everyone I know"
shirley E.
richmond, virginia
"My problem was not completed"
josh B.
petersburg, virginia
janice J.
richmond, virginia
"Friendly, efficient, knowledgeable service technicians."
ronald S.
richmond, virginia
william P.
quinton, virginia
lori C.
bumpass, virginia
"On time, scheduled in advance, reasonable price."
anne B.
richmond, virginia
"courteous and efficient service people"
craig W.
richmond, virginia
"Prompt, good communication, informative, appropriate level of friendliness, skilled"
robert W.
chesterfield, virginia
"very thorough, great job"
racheal beverly B.
richmond, virginia
brian S.
richmond, virginia
"No issues"
john R.
north chesterfield, virginia
"Tech was very courteous. Appeared thorugh and knowledgeable."
mr strickler S.
richmond, virginia
"Open room doors"
grace T.
richmond, virginia
"The crew was professional, efficient, quiet, clean and kept us apprised of everything happening."
ms mcgonigal M.
richmond, virginia
"The Techs got right to the job at hand. We had everything they need to get everything done. No running back to the shop for forgotten things."
mr whitlock W.
richmond, virginia
"Prompt and professional"
mr echols E.
richmond, virginia
mrs scott S.
richmond, virginia
mr moore M.
richmond, virginia
"Excellent technician-Austin"
barbara R.
glen allen, virginia
"Austin is quite thorough, explains the system,\ when questions asked, polite, neat, and helps you to understand how it works if necessary."
ashley A.
moseley, virginia
"JOB COMPLETE"
bruce R.
richmond, virginia
mr holmes H.
richmond, virginia
"Arrived on time in a professional manner and proceeded to complete his task."
tamara S.
richmond, virginia
"experienced technician, accompanied by a sales person who tryed to sell me a new hot water tank . There was nothing wrong with my tank."
mr glock G.
richmond, virginia
"The technician was very knowledgeable and answered my questions easily and informatively."
mrs carrington C.
midlothian, virginia
marcus M.
glen allen, virginia
"Please stop trying to sell me a new system!"
khalil A.
henrico, virginia
mr littleton L.
richmond, virginia
maurice B.
richmond, virginia
"He provided tips and explained what is needed to improve the unit"
ms m hence H.
richmond, virginia
"they was very nice, respectful and well aware of there duties. very easy to talk to."
david J.
chester, virginia
mr tipton T.
richmond, virginia
joe B.
richmond, virginia
"Jonathan was respectful and explained everything to us. He was able to fix the problem."
ms snead S.
midlothian, virginia
"Knowledgeable & easy to work with"
mr warkentin W.
richmond, virginia
dianne P.
glen allen, virginia
mr lerner L.
richmond, virginia
"On time, very thorough, polite and efficient"
dr edwards E.
richmond, virginia
"Byron Robinson and the young man who came with him were most polite, capable, and performed to my high satisfaction. I am a long time customer who had abandoned Eveready."
wilma H.
mechansville, virginia
"excellent work, pleasant technician"
andrew D.
richmond, virginia
markus C.
richmond, virginia
"Good, quick prompt response to our service needs."
candice B.
richmond, virginia
joanne R.
richmond, virginia
"Efficient. All services covered, including some not done in other recent visits."
hogwash car wash W.
richmond, virginia
"Tech was responsive. Informative. Did everything he could to satisfy us."
shawn J.
north chesterfield, virginia
"Elijah fix the problem we were having and was very professional."
diane H.
midlothian, virginia
"always efficient and courteous"
olivia B.
sandston, virginia
"Traverse is very efficient in his work. He lets me know what's going on and answers all my questions and takes care of my heating and air concerns."
david L.
chesterfeild, virginia
"I was called to let me know your technician could be early. He was very friendly, knowledgeable, and thorough.."
mr burstein B.
richmond, virginia
"professional technicians always honest"
nan B.
richmond, virginia
"Chris was polite, friendly and efficient"
phil B.
north chesterfiee, virginia
ms brown B.
richmond, virginia
"I am having a issue and the techician went out his way to solve the situation."
mrs womack W.
richmond, virginia
mr marcario M.
richmond, virginia
"He was efficient and very good at explaining everything"
ramonia S.
colonial heights, virginia
ellen H.
richmond, virginia
"The service was fine, but even tho the three of them wore masks, they all ended up in my kitchen. My husband and I were too surprised to say anything at that time, but we were wondering why we were even in the kitchen, and got upset after they left. The unit in in the laundry room. And there is a pandemic going on."
ms moore M.
chesterfield, virginia
"on time, answered all my questions, polite, thoughtful of my property and my pets"
wayne R.
richmond, virginia
"Technicians were friendly and clean."
mr norton N.
n. chesterfield, virginia
dorothy S.
richmond, virginia
"You scheduled my appointment and kept me informed about when the technician would arrive. The tech, Chris, was professional, took time to inspect my heating system thoroughly and patiently answered my questions."
joan M.
manakin sabot, virginia
"He is very knowledgeable and efficient."
mrs nester N.
richmond, virginia
"They stayed with it til the problem was fixed. Good attitudes the whole time"
ms bradley B.
richmond, virginia
"Very courteous and professional. Contacted me when job was complete."
tracy D.
n chesterfield, virginia
"Came early, worked efficiently. Very pleasant tech."
mrs waldron W.
richmond, virginia
josephus G.
richmond, virginia
"Customer Service Oriented Service Techs from EverReady"
janyce O.
richmond, virginia
"Travis has provided service to both our heating and cooling systems for many years. My husband always requested him because he knew our equipment, is thorough and very helpful. Following my husbands death I continue to request him."
guenet B.
midlothian, virginia
"Took two other attempts with two other companies; you all finally fixed what turned out to be a pretty simple problem. Thank you. You were highly recommended to me by Sherry McCormick. Great referral. Will switch my HVAC servicing from Bremac to Eveready."
ernest T.
chester, virginia
"Technician was very polite and had the problem taken care of in a matter of minutes."
pam M.
richmond , virginia
"Jonathan was great. Wore mask"
beth H.
aylett, virginia
"We had a great service .Austin was very professional and explained how he was going to fix the problem we had.and answered all our questions and concerns.."
richard R.
manakin sabot, virginia
"Elijah is very knowledgeable. Was familiar with the problem and was able to finish in timely fashion."
ms niemeier N.
richmond, virginia
georgia R.
richmond, virginia
"Came on time and were efficient"
russell L.
glen allen, virginia
lydia L.
henrico, virginia
"Professorial, cordial, manners and prompt."
tommie J.
mechanicsville, virginia
"Because I never rate anyone higher than an 8.6"
john K.
richmond, virginia
"Easy to make an appointment. Arrived on time. Worked efficiently."
mr jones J.
richmond, virginia
"Great tech and was early"
mr coulbourn jr J.
richmond, virginia
ginger T.
richmond, virginia
"Vey prompt and helpful"
mrs shirley t irving I.
richmond, virginia
"Professional informative"
mr polk P.
richmond, virginia
"Jonathon was courteous, polite, and cooperative."
william K.
richmond, virginia
"Technician was good, but I wondered why I had to wait 4 dayus for the part since it is a part that fails frequently. IO would think Service Experts could keep them stocked."
carrie G.
n chesterfield, virginia
"My appointment time/date was not confirmed...no confirmation was sent to me by email or phone as instructed when I did the online appointment. I was at the store and upon arriving back home, the technician was sitting in my driveway!!"
myra G.
s chesterfield, virginia
mr whitaker W.
richmond, virginia
steven T.
richmond, virginia
"Charles was excellent. Thorough. Answered questions."
alicia A.
richmond, virginia
"Were efficient in their service and remain at a distance."
dolores R.
n chesterfield, virginia
"Roger was an excellent technician and answered all questions that I had."
ms smith S.
richmond, virginia
"call Mon. not fixed until Thur. 87 in house and i am 83. hard to find problem but thanks to Chris he found the short in wires. wow in 2 hours i was cool. I give Chris a 10."
bobby H.
richmond, virginia
patricia S.
richmond, virginia
"Polite technician- on time."
mrs parker P.
richmond, virginia
"On time. Police and wore mask"
margaret A.
richmond, virginia
"On time, efficient"
sherry M.
richmond, virginia
"Handled the issue quickly and effectively."
lawrence B.
richmond, virginia
kim L.
hopewell, virginia
"Eric was the technician that came out He was very friendly and polite. He took his time and explained the problem and how he was going to fix the toilet."
mr morel M.
chesterfield, virginia
suzanne H.
richmond, virginia
"The technician addressed our concerns"
mr norman N.
richmond, virginia
"I am still waiting for a reply to my questions?"
mr vulinec V.
midlothian, virginia
"On time, professional and efficient."
bethanie G.
richmond, virginia
"He explained things before and after"
ms woodson W.
mechanicsviile, virginia
jean C.
powhatan, virginia
"He was very knowledgeable pleasant and informative. However I am not able to afford it at present time. Thanks"
mr hopkins H.
richmond, virginia
vernon H.
north chesterfield, virginia
ms brown B.
richmond, virginia
"I Have come to depend on Eveready for all my heating needs."
steve P.
glen allen, virginia
jane ruffin R.
mechanicsville, virginia
"efficient and communicated well."
patricia jones J.
petersburg, virginia
"my unit works GREAT!!!!"
mr green G.
glen allen, virginia
mr short S.
richmond, virginia
"I very seldom give 10 as I believe there is always room for improvement"
mrs underdue U.
richmond, virginia
"Daniel was courteous and professional."
dr rudlin R.
richmond, virginia
"Problem persists although they said it did not. Did not explain limitations to UV light for mini split or alternative."
randall J.
richmond, virginia
"Tech was prompt and professional."
mr easter E.
richmond, virginia
joan F.
richmond, virginia
"I have confidence in Roger and when he checks on things I know that every thing will be done thoroughly"
mr hockaday H.
richmond, virginia
andrew K.
richmond, virginia
"Austin was prompt, courteous, and thorough in his work."
ms jones J.
richmond, virginia
gloria J.
richmond, virginia
"the technician did everything great"
mr rice R.
richmond, virginia
"Arrived as promised, professional attitude and answered all questions asked."
mr waddell W.
richmond, virginia
"We've been regular Eveready customers for some time. Brad and Travis worked us into the schedule the day after our AC died, and we worked out the best solution. Techs Dennis and Chris almost a 12-hour shift to get everything installed and running properly. They were very respectful of our space and patiently answered our questions."
cheryl B.
manakin, virginia
"Austin was friendly, knowledgeable and efficient."
ms ritchie R.
richmond, virginia
"Did a good job."
richard R.
manakin sabot, virginia
"Austin was very knowledgeable about our problem and knew immediately what to to fix it. It was all done in a short time for the situation . He also gave us advice on another problem."
tom H.
richmond, virginia
"Visit regarding AC servicing. When I returned home hours later, I about froze. The guys had turned my thermostat down to 67 (I normally 72) without telling me. Also couldn't check outside unit, saying there's a wassp nest nearby."
dr l curry C.
richmond, virginia
kenny T.
richmond, virginia
"Arrived in time window. Was respectful of home. Performed work well."
stella S.
henrico, virginia
"Very polite,helpful and efficient"
carol S.
henrico, virginia
"Ease of scheduling the appointment and the tech arrived on time"
unni K.
glen allen, virginia
"Technician was not equiped to identify the problem."
mr belfon B.
chester, virginia
george F.
prince george, virginia
"On time, found problem quickly and fixed"
nancy G.
glen allen, virginia
ellen W.
mechanicsville, virginia
"Service arrived on time. technician was very courteous and pleasant. Knew exactly what he was supposed to do even though this was his first time here, He is good I think he's a keeper."
frank V.
henrico, virginia
"Daniel was great! Courteous, respectful, thorough and quick!"
joanne H.
henrico, virginia
"Maintenance service was okay"
harris R.
glen allen, virginia
william S.
beaver dam, virginia
"The technician corrected my problem quickly."
ms stauffer S.
richmond, virginia
"Efficient"
mr prickett P.
richmond, virginia
"Jonathan was very professional and thorough with his work."
mrs mayo M.
sandston, virginia
"Travis is very friendly and does a great job"
john C.
henrico, virginia
"On time and completed all work in a timely and safely ."
john K.
north chesterfield, virginia
"Promptness, worked efficiently, informative."
kathleen Y.
n chesterfild, virginia
dorothy E.
richmond, virginia
"professional, thorough (sp) unformative and pleasant."
joe B.
richmond, virginia
"He explained everything to us. And he fixed the AC!"
nancy N.
richmond, virginia
"Justice was on time and efficient."
ruth N.
richmond, virginia
"Eveready knows how to provide good service and that is the reason I continue to call them."
dr d andrako A.
richmond, virginia
"Very efficient and clean"
todd G.
richmond, virginia
"The service person was prompt and professional and provided quality service. The service person answered any questions that I had and provided me with help when needed."
mr walker W.
glen allen, virginia
"Roger got here early, did all the work efficiently, and advised us that everything was in great working order."
hogwash car wash W.
richmond, virginia
"I booked on internet- the tech showed up on time and fixed my problem. Easy button."
dr rudlin R.
richmond, virginia
"There was some "growth" in the mini split which I would have thought should be removed under my service contract, instead I was told that this would be a extra charge up to $500 but the tech was not sure how much. This seems inappropriate."
david B.
richmond, virginia
"Although the problem was unresolvable, I appreciated the efforts the plumber made to address it. He was courteous and diligent and tried a few different things."
david D.
richmond, virginia
"Charlie visited my home to perform my biannual HVAC maintenance. Additionally, he took a look at the damper settings for the airflow balancing and discovered (a) multiple "new" dampers that had not previously been properly adjusted; and (b) two dampers that were completely closed. The system appears to be distributing the airflow much more evenly."
monica H.
richmond, virginia
"Young man came in very professional I liked it"
brooks B.
midlothian, virginia
"We did the appointment finder at 8pm on Sunday night and Cody was there by 9am Monday morning."
faye P.
richmond, virginia
perry H.
glen allen, virginia
"The service was great, a technician arrived very quickly. Although there ended up being nothing wrong with our unit. The technician was great; very personable and gave thongs a strong look through just in case."
ms coley C.
richmond, virginia
mr armstrong A.
richmond, virginia
"Tech was very helpful"
jesse G.
sandston, virginia
"On time, courteous. Up front with information."
fay P.
mechanicsville, virginia
"While service was positively terrific, the technician did not arrive within the promised timeframe. I would have appreciated a phone call letting me know of the delay. In scheduling my appointment on the website, I received a message indicating the communication failed. But in calling the office, the receptionist indicated the online appointment was successful. An email indicating positive confirmation would be appreciated. Otherwise, I would have scored a 10 on the Satisfaction Rating."
mr e powers P.
richmond, virginia
"ON time . Came right away"
barry M.
n chesterfield, virginia
"My name is Troy. You have the wrong email address. I live in Oregon"
cathleen S.
richmond, virginia
"Roger came out at 1 in the morning had to go into the crawl space no complaints. No rush. Very thorough"
john G.
henrico, virginia
"Professional and customer focused."
marie S.
henrico, virginia
"Very polite and explained everything to me and fixed problem."
kip C.
richmond, virginia
"It was very needed and very good service."
andrew M.
henrico, virginia
"Was professional, efficient and friendly and most importantly he wore a mask."
mr sachs S.
richmond, virginia
"the men were very courteous and changed the duct work in the basement to summer which has helper considerably to making the upstairs more comfortable."
avis G.
richmond, virginia
"I did feel the monthly payment of $120 on a $6900 unit is over priced. 10 year contract equals to $14K. Wow."
robin W.
richmond, virginia
"Friendly, on time, courteous, respectful of my home and appreciative of my business."
bob B.
richmond, virginia
"Prompt response and resolution of my issue."
william K.
richmond, virginia
"Bryan Robinson did a great job cleaning my outside A/C unit."
sujit M.
glen allen, virginia
"Issue was with your labor warranty which you sold 3 years ago but didnt write in the agreement. That kind of game is not right."
dr arnold W.
midlothian, virginia
"Very knowledgeable and dresses to the highest professional standards."
pierce P.
richmond, virginia
"The technician was excellent. Good knowledge and reviewed everything with me thoroughly. Did a great job...thanks!"
john M.
richmond, virginia
"Roger was great and always is! Diagnosed the problem and took care of it."
anne P.
providence forge, virginia
"For my HVAC install, the team got here at 11 am and began working in my attic during an extremely hot day. For my plumbing checkup, Eric made sure we had everything we needed and recommended your HVAC services."
mr robert S.
richmond, virginia
"Everyone was courteous, friendly and professional. Work was performed quickly and efficiently. Questions were answered clearly and completely. Clean-up could have been better: there were brick fragments and brick dust in the area around the air handler; the old outdoor unit was removed, but its support pad was left; a fuse block and some unidentified metal parts from the old outdoor unit were found (the hard way) while mowing grass."
frank N.
midlothian, virginia
"I feel 10 yrs warranty on labor wasn't as competitive as others ."
mr a thorp T.
richmond, virginia
"Problem found . Additional 5 min diagnostics could not be performed."
dorwin W.
henrico, virginia
"Bryant took his time and he was very informative"
william C.
richmond, virginia
ann M.
richmond, virginia
"Confirmation of appt. call before tech arrived. Masking at arrival. Arriving on time."
bill H.
richmond, virginia
"Technicians were polite, knowledgable and thorough. The got the job done."
curtis M.
richmond, virginia
"Knowledge polite and professional"
judith M.
richmond, virginia
howard T.
chester, virginia
"Scheduling leaves a lot to be desired. I was given an appointment time for Tuesday, 7/22 at 2-4 window. Around 4:30 pm I had to contact, EverReady because the technician never showed up. I was told they went to our old address where I haven't lived for 3 1/2 years, so instead of coming late, I was rescheduled for a Wednesday, 7/23 in a 2-4 window. They showed up at 6:40 pm. I wasted 2 full days WAITING! with only 1 status update. I have lived at my current address for 3 1/2 years and this happened to me about 3 or 4 months after moving in to our current address. They supposedly updated our address properly and I had 4 or 5 services done with no screwups. Now we are back to no consideration and screwups. I am seriously considering finding a new service provider because I feel you take people for granted. I communicated I wanted the operations manager to call me today Thursday, 8/23. We'll see what happens."
mrs saundra S.
mechanicsville, virginia
"Knowledge"
clifton E.
henrico, virginia
"I've call Eveready on 2 issue's at 2 different residential properties and have been very pleased with the results."
michael M.
richmond, virginia
dianne P.
glen allen, virginia
josh S.
midlothian, virginia
"Fantastic work and fit me in same day"
ross V.
richmond, virginia
"Daniel was very professional and had a great attitude"
clarence L.
petersburg, virginia
ms smith S.
richmond, virginia
mr warkentin W.
richmond, virginia
martha H.
richmond, virginia
"They were friendly and efficient. They cleaned up the mess they made all over my ceiling, furniture and (most of) the floor."
randy H.
sandston, virginia
"Austin was polite and spent the time to figure out exactly what the issue was with our unit. He explained every part of the process."
adam B.
richmond, virginia
"I was very impressed with how quickly someone could come out and address our problem. And, very happy to see the technicians wearing masks and taking COVID seriously."
jay C.
richmond, virginia
mr woody W.
richmond, virginia
"He met or expectations"
johnnie H.
richmond, virginia
"Because they were prompt, courteous, and very professional."
david C.
richmond, virginia
mrs anderson A.
richmond, virginia
nicholas F.
hopewell, virginia
"Great customer service and professionalism."
ms dillehay D.
richmond, virginia
sherry M.
richmond, virginia
"Came quickly, diagnosed, ordered and installed in a professional manner."
raymond T.
highland springs, virginia
"Great service"
joseph G.
mechanicsville, virginia
mrs white W.
richmond, virginia
mr morel M.
chesterfield, virginia
brett L.
midlothian, virginia
"Cody took the time to understand our needs and walked us through all of the available options until we were comfortable with our decision."
bob U.
chestefield, virginia
"The technician was prompt, professional and identified the malfunction quickly. He corrected the line blockage by clearing it and he went the extra step to clean the line."
robert C.
north chesterfield, virginia
mira A.
richmond, virginia
shasta J.
north chesterfield, virginia
"Charles was professional and helpful"
ms ramey R.
north chesterfield, virginia
ms iris E.
richmond, virginia
mrs urbach U.
richmond, virginia
"Prompt response by both the office and the technician who arrived within a couple of hours from my phone call. Tech fixed the problem and cleaned up the unit."
mr h ward W.
henrico, virginia
"No problems no worries very professional. Thank you very much."
william S.
beaver dam, virginia
"Bryan was on time and got right to work."
michael N.
richmond, virginia
"They came out within an hour of reporting problem. Diagnosed it, ordered part. Respected social distancing needs"
jeff D.
midlothian, virginia
"Nobody should be a 10. There is always room for improvement. However, I can't think of anything Daniel could have done better. He was thorough, informative on issues, helpful in deciding best course of action, and a very pleasant fellow."
mr mcmillin M.
chesterfield, virginia
jessica B.
henrico, virginia
"He was thorough and especially helpful in recommending I look into having my dryer vent cleaned because it is near my outdoor unit."
mr williams W.
glen alllen, virginia
"Very efficient, courteous, and explained what he was doing to remedy the problem."
shanta L.
richmond, virginia
nancy N.
richmond, virginia
"Chase gave accurate info and plumbers were able to come in and get work done. The plumbers were awesome! Nicest guys ever!"
lee B.
midlothian, virginia
"Technician very knowledgeable, had problem diagnosed and fixed very quickly - even move the UV light at no extra charge; answered all my questions and gave good advice for the future"
mrs noonan N.
richmond, virginia
glennys F.
richmond, virginia
"Struggled prior to servuce being rendered with getting a return phone call for follow-up consultation; had to involve the Operations Manager to move the process along after waiting 2 weeks!"
leola B.
richmond, virginia
mike M.
richmond, virginia
"I was so impressed with the service that early this morning I called Eveready to say so. My daughter and neighbor were there when the technicians came. They said they were wonderful and could not have been more polite, professional, personable and knowledgeable. That's why I give it a ten."
bill S.
midlothian, virginia
"Travis meets all our expectations"
christina M.
richmond, virginia
larry S.
richmond, virginia
"Prompt, courteous"
rebekah H.
midlothian, virginia
"Brandon came into a very messy toilet situation. He was so nice, never said how gross it was, and was very conscientious about not making a big mess in the bathroom. He came up with a creative way to get the stuck toilet snake out, used his auger to clear the jam and got the toilet working perfectly again."
kevin B.
glen allen, virginia
"Daniel Fordham- strong asset to your organization"
mr jones J.
richmond, virginia
"They found something not installed properly from previous inspection. They did fix that issue and they took a step further to clean up the issue. So the score is more for the previous inspection failing to install properly the part."
stephen B.
mechanicsville, virginia
"I felt very comfortable having Daniel in our home - he was very friendly and so helpful in explaining what he was going to do to fix our AC and he did!"
ms serresseque S.
richmond, virginia
"fast and competent and courteous service!"
lorriane M.
richmond, virginia
james C.
midlothian, virginia
"Great customer service, professional, personal and gave me all my options and I want him to come back and replace my part once I get it from Delta."
stephen C.
richmond, virginia
"Was on time and did a thorough inspection and cleaning. Also the technician was cordial and observed current protocol by wearing a mask and staying a safe distance"
steven S.
richmond, virginia
"Mitch was very professional and did our repair in an expert manner."
durre K.
richmond, virginia
"Service providers who worked on the unit were skilled and knowledgeable"
robert H.
richmond, virginia
mr dunn D.
richmond, virginia
"Knew what the problem was and repaired it."
christy E.
mechanicsville, virginia
"When I called, the operator told me there would be a $99 fee. She did not mention any other fees and no work was done. But we were billed $177 ($78 for a "fault location" and didn't expect that. Why didn't she tell us that when she told us about the $99 fee? I understand an extra fee if work is done, but since we were paying $99 for the visit we didn't expect the extra fee. That makes me think that if we go with you for the service, there will be other hidden fees. So we are looking at other quotes right now."
christopher S.
glen allen, virginia
"Service done same day and good advise"
dianne G.
glen allen, virginia
"Prompt service, Technician was very helpful and polite"
ms pacho P.
richmond, virginia
"Honest and very professional."
ms epps E.
richmond, virginia
joe M.
ashland, virginia
"Courteous & Professional."
wanda J.
mechanicsville, virginia
"Very fast and polite"
mr ganzert G.
richmond, virginia
"Installation folk did a great job but but a major part had been incorrectly ordered, which caused an extra day of work for Tyne installers."
ken M.
richmond, virginia
"Timely, professional and safety conscious."
ms whitehead W.
richmond, virginia
"He did his work very well with not have to need me for anything"
dr e hutcher H.
richmond, virginia
"Very nice, competent, courteous service people who did their work well and put everything back in place."
ms jackson J.
richmond, virginia
"They explained the actions taken and the likely processes that may be needed should system deficiencies occur."
thomas H.
henrico, virginia
"Daniel detected a disconnected duct at our upstairs air handler and fixed that right away. I do not know how long it would have taken me to find that problem."
douglas H.
hopewell, virginia
john M.
richmond, virginia
sandra W.
henrico, virginia
"Daniel was friendly yet still professional. He was very thorough and knowledgeable and able to answer any questions or concerns I may have had. If possible, I would like to request him for all future visits."
joseph S.
glen allen, virginia
"Arrived on time. Wore booties, mask and gloves"
mr morel M.
chesterfield, virginia
"Travis is an outstanding technician who shows a genuine desire to provide excellent service to Eveready customers"
jim G.
n chesterfield, virginia
"The needed parts were not to available for up to 5 days but in two days the parts became available.n and the heat pump was repaired."
mr pettis P.
richmond, virginia
"Care taken of the home, courteous prompt sevice"
thomas J.
henrico, virginia
"Service Request was not assigned to a Maintenance Technician until I called at about 3:00 PM on 6/8/2020."
debba H.
richmond, virginia
"Tech was timely,neat& polite. I did have to call back for a problem they came back & corrected it."
nancy N.
richmond, virginia
"Didnt waste any time and gave clear statements to all our questions. Cant wait to hear the results."
jean S.
mechanicsville, virginia
"The inspection and maintenance was very thorough."
j patel P.
glen allen, virginia
"Nice people"
kip C.
richmond, virginia
"This could've been done on the phone. The fact that Eveready insisted that I take a service visit made little sense to me. Felt like a money grab. Also, this is the 3rd time trying to complete this survey."
mr ormond O.
quinton, virginia
"Bryan seem to take his time and do a good job inspecting the units. However, I would like a follow-up on the check rating of the Filtration system being in Fair condition. Is there a need to replace it now?"
sarah M.
richmond, virginia
"Very professional and nice and answered all questions I could think to ask."
mr a coghill C.
north chesterfield, virginia
harris R.
glen allen, virginia
don T.
richmond, virginia
"The two techs that came out seemed to be looking out for me instead of looking out for the company, showing me where I could save a few dollars instead of costing me more."
mrs nester N.
richmond, virginia
dr horwitz H.
richmond, virginia
"Got here late but worked well while here"