alice D. richmond, virginia June 04, 2023 "I called Friday around 5 pm to request service for my malfunctioning air conditioning unit - AC blowing hot air and temp inside the house was rising. Shortly after my initial call the service technician called to let me know he was on the way. He arrived at my home a short time later. The service technician was polite and efficient. I explained that this was the third time this problem had occurred and the last service technician, Jonathan, had indicated a problem with a sticking switch in the outdoor unit. The service technician seemed to be thorough in checking to determine the problem with the air conditioning. He explained that the AC was blowing hot air because a switch in the outdoor unit was stuck. (By this time the indoor temp was close to 90 degrees.) He explained that he had taped the switch to the correct position and the AC was blowing cool air. He did not have a new switch on his truck and the switch was not available as it was after closing time on Friday evening. He indicated someone from Eveready will call me Monday 06/05/2023. He requested payment for the service visit, which I paid. My reason for rating satisfaction with service as 9 is that this heat pump unit has not functioned properly since it was installed (not sure if this is due to faulty Lennox equipment or faulty installation/service of this equipment). I would rate Brian's service call as 10. (I have been a long time customer with Eveready. The service provided - or rather not provided/available in December 2022 and the recurring problem with the AC blowing hot air and when in heat mode the auxiliary heat constantly on - has left me with a very unfavorable impression of this company.) I will continue to use Eveready for the next year as I have a service contract on the Lennox heat pump."