Eveready Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,932 Reviews
dorothy S.
richmond, virginia
"You scheduled my appointment and kept me informed about when the technician would arrive. The tech, Chris, was professional, took time to inspect my heating system thoroughly and patiently answered my questions."
joan M.
manakin sabot, virginia
"He is very knowledgeable and efficient."
mrs nester N.
richmond, virginia
"They stayed with it til the problem was fixed. Good attitudes the whole time"
ms bradley B.
richmond, virginia
"Very courteous and professional. Contacted me when job was complete."
tracy D.
n chesterfield, virginia
"Came early, worked efficiently. Very pleasant tech."
mrs waldron W.
richmond, virginia
josephus G.
richmond, virginia
"Customer Service Oriented Service Techs from EverReady"
janyce O.
richmond, virginia
"Travis has provided service to both our heating and cooling systems for many years. My husband always requested him because he knew our equipment, is thorough and very helpful. Following my husbands death I continue to request him."
guenet B.
midlothian, virginia
"Took two other attempts with two other companies; you all finally fixed what turned out to be a pretty simple problem. Thank you. You were highly recommended to me by Sherry McCormick. Great referral. Will switch my HVAC servicing from Bremac to Eveready."
ernest T.
chester, virginia
"Technician was very polite and had the problem taken care of in a matter of minutes."
pam M.
richmond , virginia
"Jonathan was great. Wore mask"
beth H.
aylett, virginia
"We had a great service .Austin was very professional and explained how he was going to fix the problem we had.and answered all our questions and concerns.."
richard R.
manakin sabot, virginia
"Elijah is very knowledgeable. Was familiar with the problem and was able to finish in timely fashion."
ms niemeier N.
richmond, virginia
georgia R.
richmond, virginia
"Came on time and were efficient"
russell L.
glen allen, virginia
lydia L.
henrico, virginia
"Professorial, cordial, manners and prompt."
tommie J.
mechanicsville, virginia
"Because I never rate anyone higher than an 8.6"
john K.
richmond, virginia
"Easy to make an appointment. Arrived on time. Worked efficiently."
mr jones J.
richmond, virginia
"Great tech and was early"
mr coulbourn jr J.
richmond, virginia
ginger T.
richmond, virginia
"Vey prompt and helpful"
mrs shirley t irving I.
richmond, virginia
"Professional informative"
mr polk P.
richmond, virginia
"Jonathon was courteous, polite, and cooperative."
william K.
richmond, virginia
"Technician was good, but I wondered why I had to wait 4 dayus for the part since it is a part that fails frequently. IO would think Service Experts could keep them stocked."
carrie G.
n chesterfield, virginia
"My appointment time/date was not confirmed...no confirmation was sent to me by email or phone as instructed when I did the online appointment. I was at the store and upon arriving back home, the technician was sitting in my driveway!!"
myra G.
s chesterfield, virginia
mr whitaker W.
richmond, virginia
steven T.
richmond, virginia
"Charles was excellent. Thorough. Answered questions."
alicia A.
richmond, virginia
"Were efficient in their service and remain at a distance."
dolores R.
n chesterfield, virginia
"Roger was an excellent technician and answered all questions that I had."
ms smith S.
richmond, virginia
"call Mon. not fixed until Thur. 87 in house and i am 83. hard to find problem but thanks to Chris he found the short in wires. wow in 2 hours i was cool. I give Chris a 10."
bobby H.
richmond, virginia
patricia S.
richmond, virginia
"Polite technician- on time."
mrs parker P.
richmond, virginia
"On time. Police and wore mask"
margaret A.
richmond, virginia
"On time, efficient"
sherry M.
richmond, virginia
"Handled the issue quickly and effectively."
lawrence B.
richmond, virginia
kim L.
hopewell, virginia
"Eric was the technician that came out He was very friendly and polite. He took his time and explained the problem and how he was going to fix the toilet."
mr morel M.
chesterfield, virginia
suzanne H.
richmond, virginia
"The technician addressed our concerns"
mr norman N.
richmond, virginia
"I am still waiting for a reply to my questions?"
mr vulinec V.
midlothian, virginia
"On time, professional and efficient."
bethanie G.
richmond, virginia
"He explained things before and after"
ms woodson W.
mechanicsviile, virginia
jean C.
powhatan, virginia
"He was very knowledgeable pleasant and informative. However I am not able to afford it at present time. Thanks"
mr hopkins H.
richmond, virginia
vernon H.
north chesterfield, virginia
ms brown B.
richmond, virginia
"I Have come to depend on Eveready for all my heating needs."
steve P.
glen allen, virginia
jane ruffin R.
mechanicsville, virginia
"efficient and communicated well."
patricia jones J.
petersburg, virginia
"my unit works GREAT!!!!"
mr green G.
glen allen, virginia
mr short S.
richmond, virginia
"I very seldom give 10 as I believe there is always room for improvement"
mrs underdue U.
richmond, virginia
"Daniel was courteous and professional."
dr rudlin R.
richmond, virginia
"Problem persists although they said it did not. Did not explain limitations to UV light for mini split or alternative."
randall J.
richmond, virginia
"Tech was prompt and professional."
mr easter E.
richmond, virginia
joan F.
richmond, virginia
"I have confidence in Roger and when he checks on things I know that every thing will be done thoroughly"
mr hockaday H.
richmond, virginia
andrew K.
richmond, virginia
"Austin was prompt, courteous, and thorough in his work."
ms jones J.
richmond, virginia
gloria J.
richmond, virginia
"the technician did everything great"
mr rice R.
richmond, virginia
"Arrived as promised, professional attitude and answered all questions asked."
mr waddell W.
richmond, virginia
"We've been regular Eveready customers for some time. Brad and Travis worked us into the schedule the day after our AC died, and we worked out the best solution. Techs Dennis and Chris almost a 12-hour shift to get everything installed and running properly. They were very respectful of our space and patiently answered our questions."
cheryl B.
manakin, virginia
"Austin was friendly, knowledgeable and efficient."
ms ritchie R.
richmond, virginia
"Did a good job."
richard R.
manakin sabot, virginia
"Austin was very knowledgeable about our problem and knew immediately what to to fix it. It was all done in a short time for the situation . He also gave us advice on another problem."
tom H.
richmond, virginia
"Visit regarding AC servicing. When I returned home hours later, I about froze. The guys had turned my thermostat down to 67 (I normally 72) without telling me. Also couldn't check outside unit, saying there's a wassp nest nearby."
dr l curry C.
richmond, virginia
kenny T.
richmond, virginia
"Arrived in time window. Was respectful of home. Performed work well."
stella S.
henrico, virginia
"Very polite,helpful and efficient"
carol S.
henrico, virginia
"Ease of scheduling the appointment and the tech arrived on time"
unni K.
glen allen, virginia
"Technician was not equiped to identify the problem."
mr belfon B.
chester, virginia
george F.
prince george, virginia
"On time, found problem quickly and fixed"
nancy G.
glen allen, virginia
ellen W.
mechanicsville, virginia
"Service arrived on time. technician was very courteous and pleasant. Knew exactly what he was supposed to do even though this was his first time here, He is good I think he's a keeper."
frank V.
henrico, virginia
"Daniel was great! Courteous, respectful, thorough and quick!"
joanne H.
henrico, virginia
"Maintenance service was okay"
harris R.
glen allen, virginia
william S.
beaver dam, virginia
"The technician corrected my problem quickly."
ms stauffer S.
richmond, virginia
"Efficient"
mr prickett P.
richmond, virginia
"Jonathan was very professional and thorough with his work."
mrs mayo M.
sandston, virginia
"Travis is very friendly and does a great job"
john C.
henrico, virginia
"On time and completed all work in a timely and safely ."
john K.
north chesterfield, virginia
"Promptness, worked efficiently, informative."
kathleen Y.
n chesterfild, virginia
dorothy E.
richmond, virginia
"professional, thorough (sp) unformative and pleasant."
joe B.
richmond, virginia
"He explained everything to us. And he fixed the AC!"
nancy N.
richmond, virginia
"Justice was on time and efficient."
ruth N.
richmond, virginia
"Eveready knows how to provide good service and that is the reason I continue to call them."
dr d andrako A.
richmond, virginia
"Very efficient and clean"
todd G.
richmond, virginia
"The service person was prompt and professional and provided quality service. The service person answered any questions that I had and provided me with help when needed."
mr walker W.
glen allen, virginia
"Roger got here early, did all the work efficiently, and advised us that everything was in great working order."
hogwash car wash W.
richmond, virginia
"I booked on internet- the tech showed up on time and fixed my problem. Easy button."
dr rudlin R.
richmond, virginia
"There was some "growth" in the mini split which I would have thought should be removed under my service contract, instead I was told that this would be a extra charge up to $500 but the tech was not sure how much. This seems inappropriate."
david B.
richmond, virginia
"Although the problem was unresolvable, I appreciated the efforts the plumber made to address it. He was courteous and diligent and tried a few different things."
david D.
richmond, virginia
"Charlie visited my home to perform my biannual HVAC maintenance. Additionally, he took a look at the damper settings for the airflow balancing and discovered (a) multiple "new" dampers that had not previously been properly adjusted; and (b) two dampers that were completely closed. The system appears to be distributing the airflow much more evenly."
monica H.
richmond, virginia
"Young man came in very professional I liked it"
brooks B.
midlothian, virginia
"We did the appointment finder at 8pm on Sunday night and Cody was there by 9am Monday morning."
faye P.
richmond, virginia
perry H.
glen allen, virginia
"The service was great, a technician arrived very quickly. Although there ended up being nothing wrong with our unit. The technician was great; very personable and gave thongs a strong look through just in case."
ms coley C.
richmond, virginia
mr armstrong A.
richmond, virginia
"Tech was very helpful"
jesse G.
sandston, virginia
"On time, courteous. Up front with information."
fay P.
mechanicsville, virginia
"While service was positively terrific, the technician did not arrive within the promised timeframe. I would have appreciated a phone call letting me know of the delay. In scheduling my appointment on the website, I received a message indicating the communication failed. But in calling the office, the receptionist indicated the online appointment was successful. An email indicating positive confirmation would be appreciated. Otherwise, I would have scored a 10 on the Satisfaction Rating."
mr e powers P.
richmond, virginia
"ON time . Came right away"
barry M.
n chesterfield, virginia
"My name is Troy. You have the wrong email address. I live in Oregon"
cathleen S.
richmond, virginia
"Roger came out at 1 in the morning had to go into the crawl space no complaints. No rush. Very thorough"
john G.
henrico, virginia
"Professional and customer focused."
marie S.
henrico, virginia
"Very polite and explained everything to me and fixed problem."
kip C.
richmond, virginia
"It was very needed and very good service."
andrew M.
henrico, virginia
"Was professional, efficient and friendly and most importantly he wore a mask."
mr sachs S.
richmond, virginia
"the men were very courteous and changed the duct work in the basement to summer which has helper considerably to making the upstairs more comfortable."
avis G.
richmond, virginia
"I did feel the monthly payment of $120 on a $6900 unit is over priced. 10 year contract equals to $14K. Wow."
robin W.
richmond, virginia
"Friendly, on time, courteous, respectful of my home and appreciative of my business."
bob B.
richmond, virginia
"Prompt response and resolution of my issue."
william K.
richmond, virginia
"Bryan Robinson did a great job cleaning my outside A/C unit."
sujit M.
glen allen, virginia
"Issue was with your labor warranty which you sold 3 years ago but didnt write in the agreement. That kind of game is not right."
dr arnold W.
midlothian, virginia
"Very knowledgeable and dresses to the highest professional standards."
pierce P.
richmond, virginia
"The technician was excellent. Good knowledge and reviewed everything with me thoroughly. Did a great job...thanks!"
john M.
richmond, virginia
"Roger was great and always is! Diagnosed the problem and took care of it."
anne P.
providence forge, virginia
"For my HVAC install, the team got here at 11 am and began working in my attic during an extremely hot day. For my plumbing checkup, Eric made sure we had everything we needed and recommended your HVAC services."
mr robert S.
richmond, virginia
"Everyone was courteous, friendly and professional. Work was performed quickly and efficiently. Questions were answered clearly and completely. Clean-up could have been better: there were brick fragments and brick dust in the area around the air handler; the old outdoor unit was removed, but its support pad was left; a fuse block and some unidentified metal parts from the old outdoor unit were found (the hard way) while mowing grass."
frank N.
midlothian, virginia
"I feel 10 yrs warranty on labor wasn't as competitive as others ."
mr a thorp T.
richmond, virginia
"Problem found . Additional 5 min diagnostics could not be performed."
dorwin W.
henrico, virginia
"Bryant took his time and he was very informative"
william C.
richmond, virginia
ann M.
richmond, virginia
"Confirmation of appt. call before tech arrived. Masking at arrival. Arriving on time."
bill H.
richmond, virginia
"Technicians were polite, knowledgable and thorough. The got the job done."
curtis M.
richmond, virginia
"Knowledge polite and professional"
judith M.
richmond, virginia
howard T.
chester, virginia
"Scheduling leaves a lot to be desired. I was given an appointment time for Tuesday, 7/22 at 2-4 window. Around 4:30 pm I had to contact, EverReady because the technician never showed up. I was told they went to our old address where I haven't lived for 3 1/2 years, so instead of coming late, I was rescheduled for a Wednesday, 7/23 in a 2-4 window. They showed up at 6:40 pm. I wasted 2 full days WAITING! with only 1 status update. I have lived at my current address for 3 1/2 years and this happened to me about 3 or 4 months after moving in to our current address. They supposedly updated our address properly and I had 4 or 5 services done with no screwups. Now we are back to no consideration and screwups. I am seriously considering finding a new service provider because I feel you take people for granted. I communicated I wanted the operations manager to call me today Thursday, 8/23. We'll see what happens."
mrs saundra S.
mechanicsville, virginia
"Knowledge"
clifton E.
henrico, virginia
"I've call Eveready on 2 issue's at 2 different residential properties and have been very pleased with the results."
michael M.
richmond, virginia
dianne P.
glen allen, virginia
josh S.
midlothian, virginia
"Fantastic work and fit me in same day"
ross V.
richmond, virginia
"Daniel was very professional and had a great attitude"
clarence L.
petersburg, virginia
ms smith S.
richmond, virginia
mr warkentin W.
richmond, virginia
martha H.
richmond, virginia
"They were friendly and efficient. They cleaned up the mess they made all over my ceiling, furniture and (most of) the floor."
randy H.
sandston, virginia
"Austin was polite and spent the time to figure out exactly what the issue was with our unit. He explained every part of the process."
adam B.
richmond, virginia
"I was very impressed with how quickly someone could come out and address our problem. And, very happy to see the technicians wearing masks and taking COVID seriously."
jay C.
richmond, virginia
mr woody W.
richmond, virginia
"He met or expectations"
johnnie H.
richmond, virginia
"Because they were prompt, courteous, and very professional."
david C.
richmond, virginia
mrs anderson A.
richmond, virginia
nicholas F.
hopewell, virginia
"Great customer service and professionalism."
ms dillehay D.
richmond, virginia
sherry M.
richmond, virginia
"Came quickly, diagnosed, ordered and installed in a professional manner."
raymond T.
highland springs, virginia
"Great service"
joseph G.
mechanicsville, virginia
mrs white W.
richmond, virginia
mr morel M.
chesterfield, virginia
brett L.
midlothian, virginia
"Cody took the time to understand our needs and walked us through all of the available options until we were comfortable with our decision."
bob U.
chestefield, virginia
"The technician was prompt, professional and identified the malfunction quickly. He corrected the line blockage by clearing it and he went the extra step to clean the line."
robert C.
north chesterfield, virginia
mira A.
richmond, virginia
shasta J.
north chesterfield, virginia
"Charles was professional and helpful"
ms ramey R.
north chesterfield, virginia
ms iris E.
richmond, virginia
mrs urbach U.
richmond, virginia
"Prompt response by both the office and the technician who arrived within a couple of hours from my phone call. Tech fixed the problem and cleaned up the unit."
mr h ward W.
henrico, virginia
"No problems no worries very professional. Thank you very much."
william S.
beaver dam, virginia
"Bryan was on time and got right to work."
michael N.
richmond, virginia
"They came out within an hour of reporting problem. Diagnosed it, ordered part. Respected social distancing needs"
jeff D.
midlothian, virginia
"Nobody should be a 10. There is always room for improvement. However, I can't think of anything Daniel could have done better. He was thorough, informative on issues, helpful in deciding best course of action, and a very pleasant fellow."
mr mcmillin M.
chesterfield, virginia
jessica B.
henrico, virginia
"He was thorough and especially helpful in recommending I look into having my dryer vent cleaned because it is near my outdoor unit."
mr williams W.
glen alllen, virginia
"Very efficient, courteous, and explained what he was doing to remedy the problem."
shanta L.
richmond, virginia
nancy N.
richmond, virginia
"Chase gave accurate info and plumbers were able to come in and get work done. The plumbers were awesome! Nicest guys ever!"
lee B.
midlothian, virginia
"Technician very knowledgeable, had problem diagnosed and fixed very quickly - even move the UV light at no extra charge; answered all my questions and gave good advice for the future"
mrs noonan N.
richmond, virginia
glennys F.
richmond, virginia
"Struggled prior to servuce being rendered with getting a return phone call for follow-up consultation; had to involve the Operations Manager to move the process along after waiting 2 weeks!"
leola B.
richmond, virginia
mike M.
richmond, virginia
"I was so impressed with the service that early this morning I called Eveready to say so. My daughter and neighbor were there when the technicians came. They said they were wonderful and could not have been more polite, professional, personable and knowledgeable. That's why I give it a ten."
bill S.
midlothian, virginia
"Travis meets all our expectations"
christina M.
richmond, virginia
larry S.
richmond, virginia
"Prompt, courteous"
rebekah H.
midlothian, virginia
"Brandon came into a very messy toilet situation. He was so nice, never said how gross it was, and was very conscientious about not making a big mess in the bathroom. He came up with a creative way to get the stuck toilet snake out, used his auger to clear the jam and got the toilet working perfectly again."
kevin B.
glen allen, virginia
"Daniel Fordham- strong asset to your organization"
mr jones J.
richmond, virginia
"They found something not installed properly from previous inspection. They did fix that issue and they took a step further to clean up the issue. So the score is more for the previous inspection failing to install properly the part."
stephen B.
mechanicsville, virginia
"I felt very comfortable having Daniel in our home - he was very friendly and so helpful in explaining what he was going to do to fix our AC and he did!"
ms serresseque S.
richmond, virginia
"fast and competent and courteous service!"
lorriane M.
richmond, virginia
james C.
midlothian, virginia
"Great customer service, professional, personal and gave me all my options and I want him to come back and replace my part once I get it from Delta."
stephen C.
richmond, virginia
"Was on time and did a thorough inspection and cleaning. Also the technician was cordial and observed current protocol by wearing a mask and staying a safe distance"
steven S.
richmond, virginia
"Mitch was very professional and did our repair in an expert manner."
durre K.
richmond, virginia
"Service providers who worked on the unit were skilled and knowledgeable"
robert H.
richmond, virginia
mr dunn D.
richmond, virginia
"Knew what the problem was and repaired it."
christy E.
mechanicsville, virginia
"When I called, the operator told me there would be a $99 fee. She did not mention any other fees and no work was done. But we were billed $177 ($78 for a "fault location" and didn't expect that. Why didn't she tell us that when she told us about the $99 fee? I understand an extra fee if work is done, but since we were paying $99 for the visit we didn't expect the extra fee. That makes me think that if we go with you for the service, there will be other hidden fees. So we are looking at other quotes right now."
christopher S.
glen allen, virginia
"Service done same day and good advise"
dianne G.
glen allen, virginia
"Prompt service, Technician was very helpful and polite"
ms pacho P.
richmond, virginia
"Honest and very professional."
ms epps E.
richmond, virginia
joe M.
ashland, virginia
"Courteous & Professional."
wanda J.
mechanicsville, virginia
"Very fast and polite"
mr ganzert G.
richmond, virginia
"Installation folk did a great job but but a major part had been incorrectly ordered, which caused an extra day of work for Tyne installers."
ken M.
richmond, virginia
"Timely, professional and safety conscious."
ms whitehead W.
richmond, virginia
"He did his work very well with not have to need me for anything"
dr e hutcher H.
richmond, virginia
"Very nice, competent, courteous service people who did their work well and put everything back in place."
ms jackson J.
richmond, virginia
"They explained the actions taken and the likely processes that may be needed should system deficiencies occur."
thomas H.
henrico, virginia
"Daniel detected a disconnected duct at our upstairs air handler and fixed that right away. I do not know how long it would have taken me to find that problem."
douglas H.
hopewell, virginia
john M.
richmond, virginia
sandra W.
henrico, virginia
"Daniel was friendly yet still professional. He was very thorough and knowledgeable and able to answer any questions or concerns I may have had. If possible, I would like to request him for all future visits."
joseph S.
glen allen, virginia
"Arrived on time. Wore booties, mask and gloves"
mr morel M.
chesterfield, virginia
"Travis is an outstanding technician who shows a genuine desire to provide excellent service to Eveready customers"
jim G.
n chesterfield, virginia
"The needed parts were not to available for up to 5 days but in two days the parts became available.n and the heat pump was repaired."
mr pettis P.
richmond, virginia
"Care taken of the home, courteous prompt sevice"
thomas J.
henrico, virginia
"Service Request was not assigned to a Maintenance Technician until I called at about 3:00 PM on 6/8/2020."
debba H.
richmond, virginia
"Tech was timely,neat& polite. I did have to call back for a problem they came back & corrected it."
nancy N.
richmond, virginia
"Didnt waste any time and gave clear statements to all our questions. Cant wait to hear the results."
jean S.
mechanicsville, virginia
"The inspection and maintenance was very thorough."
j patel P.
glen allen, virginia
"Nice people"
kip C.
richmond, virginia
"This could've been done on the phone. The fact that Eveready insisted that I take a service visit made little sense to me. Felt like a money grab. Also, this is the 3rd time trying to complete this survey."
mr ormond O.
quinton, virginia
"Bryan seem to take his time and do a good job inspecting the units. However, I would like a follow-up on the check rating of the Filtration system being in Fair condition. Is there a need to replace it now?"
sarah M.
richmond, virginia
"Very professional and nice and answered all questions I could think to ask."
mr a coghill C.
north chesterfield, virginia
harris R.
glen allen, virginia
don T.
richmond, virginia
"The two techs that came out seemed to be looking out for me instead of looking out for the company, showing me where I could save a few dollars instead of costing me more."
mrs nester N.
richmond, virginia
dr horwitz H.
richmond, virginia
"Got here late but worked well while here"
sherry M.
richmond, virginia
"Efficient, friendly, knowledgeable technicians took the time to help me understand everything and stayed until the job was completed successfully."
ms serresseque S.
richmond, virginia
"Prompt service and fixed quickly"
mr krug K.
midlothian, virginia
mike C.
richmond, virginia
"Cody is very knowledgeable about HVAC and system performance. He is very painstaking and thorough in his discussions. Chris, Evan and Jacob made installation look like Cirque Du Soliel it was so smooth. Great guys and very professional. They take such obvious pride in their work, all of them."
cheryl S.
mechanicsville, virginia
"The actual installation process of a new thermostat was fine. However, I am very unhappy with the sales tactics used by both Austin and the other man (dark hair) who came with him on the initial service call. Both of them misrepresented products and tried to get me to purchase more expensive equipment. My old theromstat was out of warranty and no longer serviced, according to Austin, even though my whole system is only 5 years old. So he quoted me a new Lennox thermostat for $1220. The other guy brought up the Advantage Plan, which was not available when I got my current system, and said that if I replaced everything and got the Advantage Plan, my total cost would be $230/month. When I began to ask questions about that deal, THEN he told me that I would still be paying my current $143/month on my currentl system, bringing my actual monthly cost to $373/month for the next five years, NOT $230. I agreed to the new theromstat, but Austin didn't have one on his truck, so he made an appointment to return the next morning. It occurred to me overnight to ask, "Is that the ONLY theromostat you've got?" So I called back at 7 a.m. the following morning. When I spoke to Austin, he said, "No, but it's the one that works best with your system." He did admit he had another thermostat for $750, but it "just uses WiFi." I said my current thermostat used WiFi and that was fine with me. So, my takeaway was that if I had not thought to ask, Austin would have taken advantage of my desperation to have a cool house and sold me a thermostat that was $470 more than what I got. GOOD SALESMANSHIP would have presented BOTH thermostats and let ME decide. Come to find out, the thermostat I chose has a 5 year warranty, while the "better" one only had a 1 year warranty. Oh, and by the way, Austin probably had the one I got on his truck the day he came out for the service call. My daughter and dog and I suffered another evening in a sweltering house because he wanted the higher sale. Needless, to say, I will be shopping around for service before I make another call to Eveready."
austin D.
richmond, virginia
michael D.
henrico, virginia
"Justin came to my house on time and discussed all options for my old system and with no pressure advised me to think about replacing my system from 1994 rather than repair he made sense and I will now be buying my second system from everyready"
mr lerner L.
richmond, virginia
"Roger is an excellent tech. He is very good and explains everything."
mr stokes S.
richmond, virginia
"The ability and ease of answering any questions presented to him"
mr carr C.
midlothian, virginia
"Tech left a/c unit turned off, did not turn water hose off and did not document humidifier drip causing damage to newer gas furnace."
mr bethea B.
richmond, virginia
jennifer R.
chester, virginia
"The technician who came was trying to charge me a trip charge. I confirmed the day prior being a member I didn't have to pay a service/trip charge, only be charged if a repair was made. I call the main line and confirmed this while he prepared a quote in his van. The lady I spoke to said that dispatch would contact him since he was on vacation and may not be aware. I talked to him when he came back and he was trying to charge $66 to tighten a nut on a pipe, or a $84 trip charge, or $675 to completely change out the entire washer hook up system. I confirmed with another local plumber after he left that the $675 to change out that was very high and a friend had one replaced at another company for $350. I am reconsidered membership with Eveready since this occurred and I wasn't sure if this tech was trying to charge above the regular rate. Dispatch wasn't aware of what the techs charge as it comes from a flat rate system. So they didn't know and I refused service with the tech and he said "Fine whatever!" and turned around and left."
glennys F.
richmond, virginia
"Very thorough in describing what was happening throughout the time."
mr calleran C.
richmond, virginia
richard R.
manakin sabot, virginia
"Elijah Bane analyzed the problem quickly and came back the next day to fix it and install hand bars in the shower."
mr baruffalo B.
richmond, virginia
"All was good"
ms brown B.
richmond, virginia
steve C.
richmond, virginia
mr robertello R.
midlothian, virginia
"Roger is an outstanding service technician. He kept me informed and made very good suggestions regarding things I could do to keep my units in good shape."
dan S.
manakin sabot, virginia
"Professional, polite and on time"
mrs alfreda T.
richmond, virginia
"Professional and thorough"
dr e hutcher H.
richmond, virginia
"Most complete job in several years. People friendly person!"
kimberly H.
chesterfield, virginia
"Roger was helpful. He let me know how I could spend money and upgrade things and do preventive measures"
ghana G.
petersburg, virginia
"Cody arrived on time for my scheduled estimate and he answered my questions clearly and honestly."
mrs whitley W.
richmond, virginia
"The technicians were professional and polite. They wore masks and respected my home while performing their job."
robert B.
henrico, virginia
"Technician quickly discovered the source of the leak and suggested two options to fix. We agreed on one and he searched his supply of parts, found a new hose faucet and ficpxed the issue better than what we had first opted for. Excellent service!"
mr steven S.
richmond, virginia
marie S.
henrico, virginia
"Technician answered all my questions and came on time."
mr carter younger Y.
richmond, virginia
"Service was prompt, efficient, professional, friendly and the problem was fixed at reasonable cost and with no attempt to upsell me to something I did not need."
stephen H.
midlothian, virginia
nancy F.
glen allen, virginia
"Roger was on time, followed CDC guidelines, Was very knowledgeable and efficient. He and his assistant, Brad, were respectful throughout service call."
hana L.
mechanicsville, virginia
harris R.
glen allen, virginia
jon & cathi T.
richmond, virginia
"This was a difficult job. From beginning to end it was handled professionally. We are very satisfied."
ms anderson A.
glen allen, virginia
cheyenne B.
richmond, virginia
"Very professional, and he came early. He ran through all the possibilities testing each one until it was fixed."
mrs g levet L.
richmond, virginia
henrietta W.
glen allen, virginia
"Prompt notifications to keep us apprised of timing to arrive for service"
mr coppins C.
midlothian, virginia
"The tech was prompt, efficient and courteous."
pat B.
richmond, virginia
"great job as usual"
ms yeatts Y.
richmond, virginia
"Tech was on time and quite pleasant."
dr suzanne H.
richmond, virginia
"Prompt, efficient, professional."
ms abbott A.
midlothian, virginia
"they told me there was a leak in the coil (after just 7 years) and gave me options for replacing the units. they finished the tune up. Another company came out to give me another quote and found that they did a lousy job. The coils were half cleaned (saw pictures), I watched as he hosed down the outside unit and all sorts of debris came out! two hours after they 'cleaned' it! He also said there is an inch or two of leaves in the unit which were not taken out. Leaves me to wonder if shoddy tune ups led to the early failure of the system!"
dr perkins P.
richmond, virginia
"Roger is top notch!"
bruce S.
richmond, virginia
"Lennox lost class action suit in 2015 for bad copper coils. I was sold this unit by Don Carter 2 years later and it's failed after 2.5 years. I was quoted $1390 labor to replace copper coil with new aluminum. The coil is in warranty so $1390 is WAY too high."
kip C.
richmond, virginia
"Roger was personable, professional, and responsible for this check-up and he did a great job. He did."
neil M.
midlothian, virginia
"They showed up within the time and continue to provide great annual service."
ms wayman W.
richmond, virginia
"Patience"
lisa J.
charles city, virginia
"Roger does a great job and is thorough."
nan B.
richmond, virginia
"Charlie was polite and efficient"
tom H.
glen allen, virginia
"We paid $165 to have someone come out to service our 3 year old unit that was not cooling. He said we have a leak but did not find it. He recommended filling the unit at a cost of up to $800. We got a second opinion in which the leak was quickly detected and determined to be a manufacturer issue covered by warranty."
ms dunsing D.
richmond, virginia
"I sent you 2 emails and 1 today detailing my experience and have not rec'd a response."
ed mary garrison G.
richmond, virginia
"The technician was prompt and professional . He was actually delayed but let us know"
alicia A.
richmond, virginia
"Thorough and clear about what is needed and why."
robert S.
richmond, virginia
"Prompt, efficient & professional. Presented options with no hard sell."
cynthia M.
henrico, virginia
"Your technicians know their products and I trust their evaluations. We've been customers for over 15 years."
mr venuto V.
richmond, virginia
tonya L.
mechanicsville, virginia
"I would have liked a lower price, but it is the same price everyone else gave me, so Why Everready? I know your workers, and your workers know me and my house. I have used you before, and you did great work, so I have faith in you."
ms combs C.
glen allen, virginia
"Charlie was professional and did a very thorough job. I would highly recommend him to friends. this is the second time Charlie has done my service, and I would like him to be a regular for our home!!! He goes above and beyond to make sure everything is done correctly."
james K.
henrico, virginia
"Service was good and price was right."
ms webb W.
glen allen, virginia
mr pushie P.
henrico, virginia
"Very pleased with the service and the care provided."
carole S.
richmond, virginia
"Technician had been here before was familiar with unit, Knew where he needed to go under the house, carefully followed check off list for complete service."
henry Y.
richmond, virginia
"Very cordial & professional, answered all my questions about the service provided."
ms eberhardt E.
richmond, virginia
mrs mann M.
richmond, virginia
"Sending a sales consultant with technician for routine service sent the wrong message. Not surprising that he found major repairs were needed!"
paul G.
richmond, virginia
"Technicians were courteous, timely, explained what they found in understandable terms, and took photos of items to illustrate their points."
gregory M.
richmond, virginia
steve F.
henrico, virginia
"Very nice guy. Took his time to explain everything. Very efficient."
donna H.
hopewell, virginia
"he's always so polite, asks questions that aren't overly technical in a way that makes it easy for non-electricians to answer in order to diagnose a problem."
mr diamond D.
richmond, virginia
"Polite, courteous, and knowledgeable."
michael M.
richmond, virginia
john T.
richmond, virginia
mr franssen F.
midlothian, virginia
renate S.
midlothian, virginia
"Overall very satisfied - Forgot to turn off light in attic ??"
ms hawkins H.
richmond, virginia
donald R.
midlothian, virginia
"Your personnel were very professional and had very detailed and specific answers to all my questions"
brendan S.
midlothian, virginia
"Daniel was thorough, informative and a pleasure to deal with in the servicing of our system."
mr bradford B.
richmond, virginia
"One issue was the availability of the technician on the first day. The appointment was 2-4, and he finally arrived at about 5:30. On the second appointment, we were told we would receive a call when the technician was on the way in the morning, but there was no call and the technician was early."
stephen P.
henrico, virginia
"polite pleasant tech, on time, answered any and all questions"
mrs hixson H.
mechanicsville, virginia
"Thought we were getting a repair on 5-year-old air conditioner and ended up with a new air conditioner that we did not ask for."
ronald M.
north chesterfield, virginia
"Technician went above and beyond call of duty to do what needed to be done."
ms harman H.
ashland, virginia
"Always pleased with the service!"
michelle M.
midlothian, virginia
"Daniel was very professional."
nancy G.
richmond, virginia
"Tech was very professional and handled the replacement problem with ease and in short amount of time. He was on time and very nice person to deal with. We have not turned on air conditioner since he left, but feel he did a great job. Will inform company if any problems as use air conditioner."
diane H.
midlothian, virginia
"Seemed quite proficient"
john F.
glen allen, virginia
ms gilbert G.
richmond, virginia
"They are familiar with my unit. They serviced it when my Mother lived in the home for about 15 years."
sue H.
richmond, virginia
mr s w james J.
richmond, virginia
"Polite. Willing to answer any questions."
chemsolv C.
colonial heights, virginia
boost M.
petersburg, virginia
"PROFESSIONAL FRIENDLY"
cora A.
richmond, virginia
"They were professional and did what they needed to do"
john K.
north chesterfield, virginia
"Prompt (actually early for 8 AM appointment. Worked efficiently. Cleaned up the area thoroughly. Wore booties without being asked to do so (the wife has always been a stickler for this, to include providing booties in the past to techs/electricians etc. who did not have them). Handled my request to pay for my contract renewal rather than mail in a check without hesitation and did so in a competent manner."
mr cadle C.
midlothian, virginia
"Steven and a technician checked my heat pump and found several things that were not working properly. Not wishing to spend a lot of money on the old ten year unit, Steven explained the Advantage Program to me and I decided to purchase a new unit. He and the technician were very thorough in explaining everything to me. They came and installed the new unit on Monday, 4/13/20."
robin G.
glen allen, virginia
mary C.
midlothian, virginia
john R.
north chesterfield, virginia
"Very efficient and courteous"
lamar M.
chesterfield, virginia
mr lawson L.
chester, virginia
"Very through"
tropical N.
richmond, virginia
"Great"
mr warkentin W.
richmond, virginia
nancy L.
gum spring, virginia
mr schapiro S.
glen allen, virginia
"Professional conscientious technician performed service promptly and answered my questions."
patrick F.
richmond, virginia
"Very responsive to my problem. Neat, professional technician"
tom M.
sandston, virginia
"We had an "emergency" on the weekend - service was quick & efficient - follow up was courteous & professional."
jonathan G.
hopewell, virginia
joseph N.
richmond, virginia
"sorry to respond so late but cov19 has distracted us all. as I forgot about it your boys didnt secure the access door to the interior coil housing & i had to do it myself. paying 175+ for you to give me service and give me the used car sales routine doesnt sit well. since you have my money try and do better next time please."
mr strickler S.
richmond, virginia
wayne W.
richmond, virginia
"The plumer came that came was very helpful."
mrs bell B.
richmond, virginia
india U.
richmond, virginia
"Overall, pretty satisfied. My only complaint is that the sheet metal that attaches the unit to the house does not fit snug to the house. There are gaps on both sides which we've covered with bricks."
jill A.
king william, virginia
"Tech was very informative every step of the way.."
ellen H.
richmond, virginia
"I was satisfied with the service. However, Blake was very nice, but I feel he did not adhere to socially distancing. He was too close inside, and when he was looking for me (I was upstairs with the tv on, and my husband - who was downstairs with him did not hear him yell for me) he came upstairs to the bedroom area. Very inappropriate. He should have yelled for one of us."
ashley A.
moseley, virginia
"SOLVED MY PROBLEM"
andrew K.
richmond, virginia
"Bryan was excellent. Due to the Coronavirus, he respectfully kept his distance, and proceeded to do his work without any issues, and completely serviced at cleaned our equipment. Very pleasant experience. Thank you."
terri P.
richmond, virginia
"Within a few hours, I could tell a difference in the "smell" of the house!"
tamara S.
richmond, virginia
"Travis is experienced, trustworthy."
david M.
n chesterfield , virginia
mrs womack W.
richmond, virginia
mr strickler S.
richmond, virginia
"Solved one problem but didn't stop the leak."
mr gregory M.
richmond, virginia
bruce R.
richmond, virginia
"on time,pleasant,completed the job except didn't return the thermostats to original settings,let on test setting. didn't close crawl space door"
richard R.
manakin sabot, virginia
"Phillip determined three problem very quickly. Informed of the solution and its cost. And when accepted went to get the parts, came back and completed the job quickly."
mr norton N.
n. chesterfield, virginia
robert V.
n chesterfield, virginia
darlene S.
glen allen, virginia
"Work was done efficiently and in a timely manner. Austin was very professional and helpful."
paul G.
north chesterfield, virginia
"Though we were advised beforehand that technicians would be wearing masks, gloves, and booties, neither technician was wearing any of these items initially. (I wasn't either and should have been.) On the return visit, Daniel was. As to the work performed, it was accomplished quickly and thoroughly, with a dose of friendly, cheerful, informative conversation sprinkled in."
william L.
richmond, virginia
"on time, courteous, did work quickly but not rushed"
dr formica F.
richmond, virginia
"Came, determined the problem, came back next with part and fixed it. Excellent!!"
joan M.
manakin sabot, virginia
"He was efficient and knowledgeable. I think he corrected a problem that your technician caused in the Fall maintenance checkup. Time will tell."
ms easter E.
richmond, virginia
"You give good services very good. I been with you for years thanks you all"
tonya P.
mechanicsville, virginia
"The plumber was very sweet, he answered all my questions, gave me different options and quotes, made sure I understood everything and was very friendly"
ms mcdaniel M.
richmond, virginia
"Blake was great. Very patient and thorough. Only reason for less than ten was we will see if it helps but that is not a reflection on Blake"
lynn A.
richmond, virginia
"Justin & Charles were very personable & professional. They explained what they were doing & when options were available they explained them very well. Excellent service!"
ms pacho P.
richmond, virginia
"A good technician. However it took more than two hours to complete a tune up maintenance. Too many distractions. And also, the price of HVAC filter went up from $79 to $85 in less than a year period."
georgia R.
richmond, virginia
ms farmer F.
richmond, virginia
"Roger has been to my house before. He is always so courteous and explains everything so I can understand it."
mr hopkins H.
richmond, virginia
boyd J.
richmond, virginia
"The two installers were great. They knew what they were doing and did their work 100%"
iris E.
richmond, virginia
mr e powers P.
richmond, virginia
"did what they said they would do"
tamara S.
richmond, virginia
"Projected confidence in his approach to my systems."
andrew W.
glen allen, virginia
"Austin conducted himself efficiently, and interacted with my wife and me very professionally."
robert H.
midlothian, virginia
"Perfection is unverifiable"
ben W.
richmond, virginia
warren S.
north chesterfield, virginia
"Printer was broken and I did not receive a copy of the receipt."
sharon P.
richmond, virginia
"Technician took entirely too long, did not complete job, became argumentative over previous discussion on repair."
john R.
richmond, virginia
karen B.
richmond, virginia
"Had new Lenox Heating an AC with Lenox iComfort thermostat. Did a great job but didnt install outside temperature sensor. When I asked about said that doesnt work. After reading about that feature found out only need a $25.00 part. Well now I have to call and get someone back out to install it. After spending thousands of dollars they should of installed that. If it was an extra fee they should of said something. Whats an extra small fee when I just spent all the money for that thermostat with that feature. I expected all features to be working thats what I paid for. The worked were very nice and did a good job and cleaned up before they left."
steve W.
n chesterfield, virginia
"Blake was very professional and informative."
richard C.
glen allen, virginia
"The professionalism, respect and concern by my technician - Roger."
robert B.
henrico, virginia
"Near perfect in all steps: consultation, products and services offered, scheduling, installation, cleanup, and final testing and demos. The only thing missed was fuel lines from old furnace went through drilled holes in exterior wall, and these were not plugged. A small thing, I know, but it was overlooked."
carol M.
richmond, virginia
"we asked questions and daniel took the time to explain things"
judy g.
glen allen, virginia
"The work to be done was explained in advance and the cost was exactly what was quoted to us.Charles was polite, worked efficiently and did not leave any mess."
mrs mayo M.
sandston, virginia
"Very friendly, always ask for Travis, we trust him."
kenneth M.
richmond, virginia
"Excellent technician."
mr ormond O.
quinton, virginia
ms george G.
midlothian, virginia