Eveready Service Experts Reviews

"great customer service"

"Person was nice. Did a great job on fixing my stop up drain"

"My technician (Henry) was knowledgeable and willing to explain things to me and answered every question."

"Easy, pleasant and informed service technician. Answered all my questions and made the appointment run smoothly and was informed on information on other services I was asking about."

"I give 3 young men who provided service 100+ rating. All represented the company well with knowledge of their training and executed their job thoroughly. I am pleased with their service."

"Very professional, through, prompt & courteous technicians"

"THE REPS WERE ON TIME, COURTEOUS, KNEW HOW TO HELP ME AND TAUGHT ME HOW TO USE THE CONTROLS AS THE INSTALLER DID NOT"

"Good task performance and friendly. But followup with emergency issue was poor. On call tech never received call to come. I had to call again with second failure."

"Efficient and got the job done"

"Technicians are very thorough and polite."

"Well done"

"At my house 4 times within a week fourth time I was told I need a new thermostat wanted to sell me one for $800 as a member and I can buy it for anywhere between 200-250. I am still waiting for a call back from someone regarding a complaint. Need I say anything else"

"THEY WERE ON TIME AFTER HOURS, POLITE, QUICK AS THEY KNEW WHAT THEY WERE LOOKING FOR AND EDUCATED AN OLD MAN WHICH SHOULD HAVE BEEN DONE WHEN INSTALLED"

"no reason not to."

"Did a good job thank you"

"Eric was wonderful to work with and seems to have done a good job!"

"Alex and Sam were great during the installation. They were professional, courteous and answered all my questions. Cody initially came on Saturday and was very helpful with the trouble-shooting and recommendations."

"Your technicians are always very thorough and very polite."

"I had a Gastly it was fixed and it got cleared up but it is fixed and now I can get gas I didn't know that so now I like to convince the gas company to give me my propane I will be doing that on Monday"

"Good workmen are hard to find."

"Knowledgeable, professional, respectful"

"Still waiting to find findings!"

"On my recent call, the problem was fixed within 15 minutes. The technician knew his job very well. He was very respectable and professional."

"knowledgeable techs"

"We are advantage customers. Our Service call was placed 12/25 due to serious alert on controls. No call back that day(even though we were told there would be) called 12/26 and opted for potting call in queue. No call back. Called evening of 12/26 and left message. No call back. Called 12/27 and service scheduled between 6:00-8:00 PM that night. Didnt show and no call ( I even called to find out if they were coming). Called back morning of 12/28 and spoke with Manager Travis. He scheduled a 4:00 PM service call and came himself. What are we paying for?"

"The call center I encountered over the weekend was horrific. Completely unhelpful and had the same person 3 times giving different names. Promised a tech would be out on the Monday then when nobody showed up told me the tech would contact me. Did not. Only got my issue solved when the office opened back up"

"24/7 service"

"The young lady that answered the phone when I called was so pleasant and responsive . Daxton was. Ice and did all he could to get me settled for the day and then came back to actually finish the work on time."

"They were willing to work with my schedule"

"Extra fast response. Came out right away. Replaced part and fixed my gas boiler. All this during the busiest time of the year. Wonderful technicians."

"Great customer service Explained the problem"

"Looked like he did a great job"

"Prompt service"

"My new system was installed the Tuesday before the Christmas. Christmas was the coldest weekend in years and my new system dis not work sufficiently. The themostat did not go any higher than 69/69 even though its has run 24/7 since being installed. Here it is a over a week later and my system in not working properly."

"fast turn around"

"Check my recent complaints."

"Have had great experiences since 1977 with Eveready"

"The assigned technician was on time, courteous, and very knowledgeable."

"The technician, Josh, who replaced the heater relay and coil was very efficeint. We are still waiting to receive a quote on replacing our HVAC system. What I don;t care for is the strong tactic to sell the subscription and not just tell us what a unit would cost outright."

"We had no heat from 12/24 til 12/26. We were told early Saturday morning 12/24 that a Tech would come out Saturday and call us before he arrived. Never showed up until Monday 12/26 after I left phone messages that were never returned and finally got somewhere on Monday 12/26 on your chat line. Nearly Impossible to talk to someone when you are desperate for help. Your service line is always busy. You do not return phone calls on 3 different occasions. That is ine4xcusable customer service. Your Service Technition Sam was fantastic. All of our issues were caused by your staff at your office. You should be ashamed."

"Showed up on christmas"

"good information"

"My service representative was professional, courteous and knowledgeable. Great person to represent your business, you are lucky to have him in your business."

"I was not trusting of the technical representatives Explanation of work that needed to be performed after he told me my gas heater which is 2014 only had life span 8-10 yrs and being charged for trip with membership that clearly states no trip fee ever,and when asked why he stated it changed 2 wks ago when I purchased it over a month ago"

"Daxten was exceptional. Speed of service. Knowledge of the situation. Price was very reasonable!!"

"Expert and reliable service for my home for years"

"Eveready has been my provider for 30+ years. They are easy to schedule with and have been very responsive in "emergency" situations."

"Because the technician was very knowledgeable and took the time to explain everything."

"Have always found them to be very trustworthy."

"He was efficient"

"Quick service, quick repairs, quick resolution."

"Long history with Evereaddy."

"Excellent customer service; reliability; knowledgeable technicians."

"Efficient and professional"

"Prompt, professional, and knowledgeable."

"Well, we had a routine service check up on the furnace and all was well. Except when it got cold and the furnace did not respond properly. We called on a Sunday but had to wait until Monday for Tech to come out and only find out that the gas line was in the off position."

"Your service agent didn't do much tune up or maintenance as expected for my heat pump. They just tried to recommend additional services to make me pay more."

"ESE always provides good service, quality products, and always is dependable."

"Responsiveness to concerns; knowledgeable technicians; reliability"

"the service provided was verygood"

"Wonderful guys working there."

"they did an excellent job"

"The service Tech was very polite and professional"

"Technician was very efficient and clearly discussed things to monitor moving forward"

"The tech Sam was on time and called prior to coming to say he was only a few minutes away as I had an early time window. Thank you Sam."

"Was absolutely shocked at first estimate of $14000 for new hvac system. Even when went down to $9600 it was the highest estimate of 5 that I received"

"Technician visited twice to attempt fixing a commode flush valve, charging $300 in the process. Ultimately, he stated that we should buy a new commode which would be cheaper than fixing the 10 year old Kohler, which he stated that he couldn't get parts. I had parts sent from Home Depot in 2 days and fixed the commode , with help, for the $40 that parts cost. I believe that the technician wanted the commode for himself and thought that I was a great sucker. I will never call Everready Services for any problem and I will acfively send friends elsewhere for help."

"Excellent service"

"The tech new what he wasdoing"

"I think your company has changed in recent years from a service oriented model to a sales oriented model. I often feel pressured by sales tactics by the people you send to my home."

"During the first visit the tech appeared not to have everything he needed to get the job done. Yes, he unclogged the line. But when pushed about what was truly wrong I was informed it would be an additional charge to send a camera down to access the issue. But was assured it was roots....Felt like a double sale if you ask me so I didn't have the camera sent down to avoid the additional costs.... Needless to say, two days later we were clogged again and this time a camera was send down (for an additional charge) and yes, although he could tell us where the issue was he made it appear that we would need an entirely new sewer line from house to street. And listed off some astronomical cost of approximately $8k. He then recommended I try to push this off to the city..... BAD MOVE!! See.. City workers just want respect. So for a box of doughnuts and a little courtesy, I was able to find our the true problem and a true solution. Wrapping this up. For what I spent to have you guys come out here twice and give me your political views and not really solve my problem, I bought the equipment, solved my problem and will not NEVER need you guys again..... So I guess I owe you a thank you for opening my eyes....."

"I paid $182 for service tech to come out and fix unit. Did not fix, tried to sell me new unit at ridiculously inflated price. Unit still not working."

"Timelines, friendliness and excellent work"

"you did what you said you would do-on time and with very friendly professionals"

"You were the best"

"The service was excellent"

"Tech was quite knowledgable and responsive to my questions."

"Prices too high."

"Your serviceman was very professional d pleasant."

"On time. Kept me informed during visit."

"Very dependable service"

"Good service, friendly technician."

"Courteous, convenient"

"Brandon and Dexter were very professional and pleasant. They clean up after themselves when they finished the work. I asked questions about what they were doing they answered all my question. They were very knowledgeable about then job they were doing."

"I appreciate your readiness to come out quickly for maintenance and repair."

"Helpful professional technicians."

"After hours service is great."

"Staff is always very nice an they do excellent work"

"Introduced himself and very courteous and professional. Jonathan was very helpful"

"Joshua did everything as expected, and timely."

"The hold team there were great from beginning to end."

"I have been a customer for 26 years and know that it is a reliable Company."

"Because I was taken for a ride ! I was charged for a job that was never done !"

"just an all-around great service."

"Technician took time to explain what he did and how to use thermostat"

"The technician did not fix the problem or even attempt to see how the line was leaking."

"Good service, felt confident with the technician."

"Quick response time; pleasant-natured technicians; quality service"

"Brandon and Jabari listened to my issue and took the time to find out that I was correct. They tested the water and found out that it was not getting hot despite the fact that the gas valve had been replaced."

"Accomplished the job."

"I don't understand why my furnace was left off knowing that the temperature was going to change considerably. I also don't understand why the technician would remove the filter if he didn't have a replacement."

"Was not happy that a unit I purchased in less then a year failed. Then the repair techs were unaware I had purchased the unit within the year and focused on upselling me to the advantage plus program. That would have meant I was throwing out the $6000+ I paid just a few months before. I dont feel that was looking out for the customers interests. I was lucky I drove into the details of the contract."

"Extremely knowledgeable about his profession. Explained everything and was extremely nice."

"Good service. Very punctual"

"Very reliable and efficient."

"Service requests are accommodated quickly!"

"Prompt arrival of HVAC technicians and local scheduling line is always very helpful. Also like the service plan. Technicians always seem thorough as well."

"I have had someone hold me responsible for work done by someone I recommended and the work was not the same as mine and not to their satisfaction."

"Your technician was great!"

"Did not get a call informing me when tech was on their way. Service items/ actions seem to be dropping and/or are inconsistent."

"Price seemed a bit steep. But the work quality was good and the tech, Brandon was very nice."

"Plumber Joey knowledgeable and made sure I understood everything he was doing."

"Personable Techs and professional."

"No one I know goes around recommending stuff like that"

"Apparently you did not believe my previous review for this service visit."

"The technicians are very professional. They are also very respectful, helpful with my concerns."

"Bryan is excellent in what he does"

"Tech was actually early! Very nice and efficient."

"The tech was very thorough."

"Because they were efficient and knowledgeable about our problem."

"Errors with install and damage to my home."

"I have asked for a written quote for the repair services the service tech said I needed and it has not been sent to me. I want the quote broken down by parts and labor."

"Responsive & fast"

"Excellent professional service."

"their technicians are professional"

"Service technician was very professional and kept me informed"

"Installers, office people & techs had different information. "On-file equipment information is apparently "off", and our technician explained her information re what is - & is not - covered in our contract. WHY is this?"

"You schedule regular inspections and adjustments at appropriate times, and arrive at the time scheduled. The technicians are competent, courteous and friendly."

"Always professional"

"No problem"

"The techs are very thorough."

"on time, easy to work with and explained what the problems were - which were fixed quickly."

"Technicians are punctual and do quality works."

"Our technician was very pleasant and helpful."

"Service has been good and on time. Also the techs have been friendly and helpful. B"

"Very professional"

"While I dont often discuss this kind of thing with friends, when asked I would highly recommend you. We have either with you for more than 30 years."

"I've been a customer for over 20 years and service and produce has always been great."

"I am always have been satisfied with their services."

"I have used Eveready service for many many years and they have always given me straight answers. The technicians are always helpful"

"Inspection and cleaning of my heating system seemed to go well, however I asked for quotes for replacing my gas water heater and furnace, and haven't yet received any information."

"The technicians are knowledgeable, courteous, friendly and do not cause damage in any way while doing a great job on whatever task they are given to solve."

"I dont usually discuss these kinds of things with friends, however I did give your name when someone on Next Door requested recommendations for heating systems help."

"I've been using Eveready since 2003."

"Been a satisfied customer and still is except felt uneasy when two people showed with one I think was trying to sell a product. He first told me my water heater did not have the updated whatever and then said they could add it for $400. My home is 6 years old and I have not heard anyone in neighborhood say this as our homes were built at same time. Then he tried to sell me a water system. It was 5:00 oclock and they were supposed to come at approx 2:40."

"Professional staff. Too the time to review my system and point out item for us to consider."

"Professional, courteous techs. Kayley was outstanding."

"Alex, does a great job, Justin was pushed on hot water heater. You can't set quotas for salesmen"

"We have had you as our HVAC provider for years and it has always been a good experience."

"The technicians are always on time and very polite and efficient."

"Perfect installation/repair process. Excellent communication with technician."

"They are very responsive and took care of my issue right away"

"The technician was very knowledgeable"

"Your techs are always knowledgeable and professional. Explains what they have done."

"jonathan as always did an excellent job."

"Great service"

"Your technicians, Eric & Greg were on time & worked diligently for about 7 hours to open up the sewer line that was clogged with tree roots."

"efficient, conscientious, and courteous"

"The process of trying to lease me a water heater really soured me on Everready. It seemed shady."

"Tecks were outstanding"

"Everyone involved has always been courteous, efficient and does a good job."

"Mr. Jeremy had excellent customer service skills and a willingness to stay until the problem was resolved. Mr. Jeremy was friendly and clearly unafraid of minority people as previous AC engineers who visited."

"Good service and clear explanations"

"Prompt, courteous & professional service"

"Qualified Technician"

"Great service providers"

"prompt, courteous service. Apprise customer of work performed. Leaves area(s) clean upon completion of service."

"Professional,through"

"Courteous, knowledgeable, efficient service all the time."

"I did not get a price for the gas furnace nor the air conditioner which was installed."

"Your scheduler was courteous and helpful. A Technician/plumber was available that day!"

"Professionalism, knowledgeable, respect, On time"

"Great service from technician Sam and sale representative Darren! Excellent communication skills and very thorough. Very fair price for service delivered."

"Great service!"

"Everything was great from the call I made to the installation. Polite fast and efficient."

"Courteous, on time and efficient"

"Do not like that I needed to replace my furnace which was less than 5 years old!"

"Thorough servicing of my HVAC systems."

"not on time"

"They are professional"

"Well-trained techs. Good work."

"great guys very attentive"

"Because the technician refused to put another filter in our inside air handler. He said because we had it changed in February. We had a horrible odor in that area, and it was changed at that time. Changing the filter eliminated the odor. The Tech in February could not clean out outside unit b/c of freezing/inclement weather that day. We requested the appt. on Friday, October 14th. Please have the Customer Service Representative contact me at 804-840-0074 as soon as possible."

"The problem should have been solved with the tune up we had 2 weeks before this loss of heat on a Sunday. These techs solved the problem in a short time and we had heat immediately upon their finding and correcting the problem. Not having heat is not acceptable for 70 and over seniors with physical problems."

"Provided recommendations on existing equipment and other options going forward."

"Knowledge of problem and ability to correct it. Also, friendliness of tech politeness."

"Not only did he fix the problem quickly, but he answered a lot of questions about my heating system and Eveready's service"

"Liked the technicians but DISLIKE having to replace my furnace which is less than 5 years old due to a faulty part."

"service was excellent"

"Very nice tech and was very patient with me when asking multiple questions. Made me feel very confident with there work."

"I have needed your plumber to fix several problems for my tenants several times. He is very competent, explains what he is doing clearly."

"Dependable and thorugh"

"We've been customers for almost 20 years and have always been pleased with the technician's knowledge. The tune up service is very thorough and detailed."

"We have never had issues with the techs and their quality of tune-up service of the equipment. Once you started sending sales individuals at the semi- annual appointments, it just became a sales call. We do not want the advantage program, wanted a straight up equipment price, but we were told 80% of customers wanted the advantage plan."

"The technicians Darren and Michael did an excellent job!!!"

"Service was great. Technician went to work and answered my questions. Would have been a 10 if I didn't have to replace a $207 part. But, better to do it now than in the winter."

"I have not received one call in 11 days and then today I got a tag on my door "Sorry that we missed you". There's been no contact or an appointment set so how was I supposed to know anyone was coming? The only contact was when I called myself and then heard nothing until today, 11 days in now..."

"Have never had a complaint about anything"

"The tech sent, Sam, we would rank 10. not all techs sent by Eveready rank 10"

"Dont like to give advice"

"Josh did a fantastic job. He was extremely knowledgable."

"I never recommend anything to friends"

"Michael Hale was wonderful. Answered all my questions. Polite and competent. Prompt and courteous and knowledgeable. Would have given a 10 rating but my appt was changed to another day and then nobody came. I was told by lady in office there was no record of appt although it was changed by your office and I got email of new appointment time!?!?!"

"responsive service"

"prompt, expert service"

"The technician was prompt, courteous, and diagnosed/repaired the issue quickly. Additionally, he gave me advice regarding my fireplace insert. He accomplished all of this in less than 30 minutes."

"Brian did an outstanding job of explaining the issue to me and resolving it effectively."

"I have had the system less than 3 months. It was apparently not working correctly as of install. The technician was out twice and last night said he needed to order a part and would be back today to replace it. I was to call if I hadnt heard by 12 pm. I called and was initially told the part was there and will be installed on Friday, 2 days later. I said I wanted it done immediately. Then I was told she was mistaken and the part will only be there Thursday. After some back and forth was told The tech would be around Thursday between 2 and 4 pm. On checking my emails 3 hours later I see an appointment confirmation for Friday between 8 and 10 am. In the meantime I cant heat my home because it only runs emergency heat and I cant afford to run up the bill. Since I now dont know about quality and am being messed around getting a brand new system fixed, where I am actually paying for the service I would not recommend your company based on my experience. It went from a good sales and install experience to replace an old system which broke to a nightmare thats been running 3 days now. The tech was very polite but getting the issue resolved has been terrible. I cant complain about the tech coming around but do have a massive problem with scheduling. Polite on the phone but not listening or telling me something to shut me up is how I feel."

"Service was very good but price way too much for less than two hrs 15mns work. Price should be based on size of home, umber of vents, etc."

"Very knowledgeable"

"Chris and Cody did thorough job and explained what they were doing."

"This last visit was quick and the technician immediately found the problem. Unfortunately for Eveready Service Experts the problem was that the installation team that installed my new upstairs unit apparently turned off the gas valve and forgot to turn it back on. So a month later when the house was cold and I tried to run the furnace, it would not work. So I'll give you a pass for this time."

"Time, resolution, cost, end Job well done"

"Friendly, knowledgeable, accurate, and efficient service."

"Very professional and knowledgeable."

"Professional Technicians and always on time."

"I was shocked at the price of a new thermostat. I see the ecobee 3 lite online for $150. I realize I paid for labor, but $835 seems excessive to me. I did refer someone to Eveready several years ago when they were getting quotes for a new HVAC. I believe Eveready had the highest quote. So I am hesitant to refer anyone."

"Ive had contact with all of the departmentsmain office, local office, sales, installation and repairs. In each case, the team member was courteous, competent, efficient, and informative."

"Eveready Service Experts installed my HVAC systems a few years ago and have provided quality service. I appreciate the consistency and dependability the company and technicians provide."

"technicians were very thorough"

"Jonathan is great. Others havent been"

"Able to get a quick appointment by dealing with a company rather than individual. Services are much more expensive though"

"I have never had a bad experience with Eveready. The service tech, Sam. was most pleasant and helpful. He definitely is a credit to Eveready's service department."

"I had a plumber Joey was excellent in handling and resolving all issues regarding the plumbing in my home. He made sure the installing of all faucets were taking care of in a timely manner. I have also had Eric here in my home for plumbing issues. Both plumbers were excellent."

"Efficient, knowledgeable, on time, and not high pressure sales talk"

"Very clean and professinal"

"Great service but a bit more expensive than my other service company."

"Chris and Cody were very thorough and answered all my questions. They explained what they were doing while servicing our heat pumps."

"When I call they're always prompt and quick to respond."

"Professionalism clearly explains service needed to correct the problem."

"I've being to reach a service manager since June & as of this date I haven't been contacted."

"Very professional"

"The service provided is usually of very high quality."

"Very knowledgeable, very patient"

"Showed up on time, explained work to be done, showed old pipes where problem was, worked har, cleaned up after"

"Good service"

"Im very satisfied with my service from Everready but I seldom talk about those kinds of things with friends and I have no family living in the area."

"Good service and fair price"

"Great technician. Professional and answered all questions asked."

"I like the service plan.."

"This was the quickest, most efficient company I've ever used for my home! No more waiting days or weeks for a repair!"