Water Heaters in Richmond—100% Satisfaction Guarantee*

Frequently Asked Questions

Not finding what you are looking for?

• Should I repair or replace my water heater?

  Water heater replacement may be necessary if you’ve noticed:

  • A leaky tank
  • A leak coming from the valves
  • Insufficient hot water
  • Discolored, cloudy or rusty water.

  Our technicians can suggest repair or replacement options during a visit. Contact us at 804-548-4480 to schedule a consultation.

• Which type of water heater is right for me, tank vs tankless?

  Which type of water heater is best depends on your personal needs as a homeowner. Product life span, installation costs and your maximum budget are some of the most important things to consider. Tankless water heaters have higher up-front installation costs, but tank water heaters may be more expensive in the long run due to energy usage. As a result, tankless systems are considered more energy efficient than tank models, with an ENERGY STAR-certified model capable of helping you save even more.

• What types of brands do you install?

  We offer a complete line of water heaters and service all brands, makes and models in the U.S. Feel free to ask your technician for suggestions on which is best according to your budget and needs.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a common charge used by HVAC companies when a technician is dispatched to your home to diagnose the root cause of what’s affecting your furnace or air conditioner. This fee covers the technician’s time, knowledge and any gas or other travel expenses associated with looking into the problem. It’s essentially a service fee for the technician’s professional inspection to find the cause of the malfunction.

  It’s like visiting your doctor. They must perform a thorough checkup to learn more about what’s wrong before recommending treatment. Just the same, the HVAC technician has to examine your HVAC equipment to figure out the needed repairs or maintenance.